マーケットレポート詳細
コールセンター向け人工知能(AI)の世界市場：チャネル別、用途別2027年予測
Call Center AI Market with Covid-19 Impact Analysis, By Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region - Global Forecast to 2027
- 出版元：MarketsandMarkets
出版元について - 発行年：2022年5月
- 定価 ：Single User License(1名様ライセンス)US$4,950(米国ドル)/ Multi User License(5名様)$6,650 / Corporate User License $8,150
- ご予算に応じた各種ご提案も承ります。詳細はお問い合わせください。
- ご請求は円換算（お見積り日TTSレート）となります。
- 納品形態：PDF by Email
- 当調査レポートは英文295ページになります。
- 商品コード：MAM2921
お問い合わせ、お見積りのリクエストは下のボタンをクリックしてご入力ください。
【レポート紹介】
コールセンター向け人工知能(AI)の世界市場規模は2022年で16億ドル、2027年に41億ドル、市場の平均年成長率は21.3%に到達する見込みです。
レポートはコールセンター向け人工知能(AI)の世界市場について2027年までの市場予測データ(金額US$)を掲載しています。同市場をさまざまな区分で細分化し、そのセグメント市場ごとの市場予測（コンポーネント別市場、用途別市場、等）を中心に構成されています。また競合状況、主要企業情報（12社）、エコシステム、市場シェア分析などの分析も加味し、コールセンター向け人工知能(AI)市場の動向および今後成長性を詳細にレポートしています。
【レポート構成概要】
◆コールセンター向け人工知能(AI)の世界市場予測2016-2027年
・市場規模(US$)
◆コンポーネント別、市場-2027年
ソリューション
・プラットフォーム
・ソフトウェアツール
サービス
・プロフェッショナルサービス
-トレーニング/コンサルティングサービス
-サポート/メンテナンス
-システムインテグレーション(SI)/実装サービス
・マネージドサービス
※(市場規模US$)
◆企業規模別、市場-2027年
・大手企業
・中小企業
※(市場規模US$)
◆チャネルモード別、市場-2027年
・電話
・ソーシャルメディア
・チャット
・メール/テキスト
・ウェブサイト
※(市場規模US$)
◆展開モード別、市場-2027年
・クラウド
・オンプレミス
※(市場規模US$)
◆用途別、市場-2027年
・ワークフォース最適化
・予測コールルーティング
・ジャーニーオーケストレーション
・エージェントパフォーマンス管理
・感情分析
・アポイントメントスケジューリング
・その他用途
※(市場規模US$)
◆業界別、市場-2027年
・金融(BFSI)
・メディア/エンターテイメント
・小売/E-コマース
・ヘルスケア/ライフサイエンス
・旅行/ホスピタリティ
・IT/通信
・輸送/ロジスティクス
・その他業界
※(市場規模US$)
◆主要国地域別市場-2027年
北米
・米国、カナダ
欧州
・英国、ドイツ、フランス
・その他欧州
アジア太平洋
・日本、インド、中国、タイ
・その他アジア太平洋
中東アフリカ
・サウジアラビア、UAE、南アフリカ
・その他中東アフリカ
中南米
・ブラジル、メキシコ
・その他中南米
※地域別に全セグメント別の細分化データ掲載、詳細は目次参照
※国別にコンポーネント別の細分化データ掲載、詳細は目次参照
◆市場分析
・市場ダイナミクス(ドライバー、障壁、機会、課題)
・エコシステム
・サプライチェーン分析
・ケーススタディ分析
・技術分析
・特許分析
・ファイブフォース分析
・市場シェア分析
・競合状況
◆コールセンター向け人工知能(AI)の主要企業プロフィール動向
・IBM
・MICROSOFT
・ORACLE
・AWS
・GOOGLE
・SAP
・AVAYA
・NICE
・NUANCE COMMUNICATIONS
・GENESYS
・8X8
・ARTIFICIAL SOLUTIONS
（その他企業）
・RINGCENTRAL
・TALKDESK
・DIALPAD
・TWILIO
・ZENDESK
・FIVE9
・KORE.AI
・INBENTA
・CREATIVE VIRTUAL
（全295頁）
【レポート詳細目次、データ項目一覧は当ページ下を参照ください】
Table of Contents (英文詳細目次）
1.... INTRODUCTION
1.1 OBJECTIVES OF STUDY
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED.. 45
1.3.3 YEARS CONSIDERED.. 45
1.4 CURRENCY CONSIDERED
・ TABLE 1....... UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
2.... RESEARCH METHODOLOGY
2.1 RESEARCH DATA
・ FIGURE 1................. CALL CENTER AI MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
・ TABLE 2................................................. PRIMARY INTERVIEWS
2.1.2.1 BREAKUP OF PRIMARY PROFILES
2.1.2.2 KEY INDUSTRY INSIGHTS
2.2 MARKET BREAKUP AND DATA TRIANGULATION
・ FIGURE 2............................................... DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
・ FIGURE 3..... CALL CENTER AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH.. 52
2.3.2 BOTTOM-UP APPROACH
・ FIGURE 4.. MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CALL CENTER AI MARKET
・ FIGURE 5.. MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CALL CENTER AI MARKET
・ FIGURE 6.. MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CALL CENTER AI MARKET
・ FIGURE 7.. MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CALL CENTER AI THROUGH OVERALL CALL CENTER AI SPENDING
2.4 MARKET FORECAST
・ TABLE 3...................................................... FACTOR ANALYSIS.. 56
2.5 COMPANY EVALUATION MATRIX METHODOLOGY
・ FIGURE 8..... COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
・ FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7 ASSUMPTIONS FOR STUDY
2.8 LIMITATIONS OF STUDY
2.9 IMPLICATIONS OF COVID-19 ON CALL CENTER AI MARKET
・ FIGURE 10.. QUARTERLY IMPACT OF COVID-19 DURING 2020–2021
3.... EXECUTIVE SUMMARY
・ TABLE 4. GLOBAL CALL CENTER AI MARKET SIZE AND GROWTH RATE,
2016–2021 (USD MILLION, Y-O-Y %)
・ TABLE 5. GLOBAL CALL CENTER AI MARKET SIZE AND GROWTH RATE,
2022–2027 (USD MILLION, Y-O-Y %)
・ FIGURE 11.... CALL CENTER AI MARKET SNAPSHOT, BY COMPONENT
・ FIGURE 12........ CALL CENTER AI MARKET SNAPSHOT, BY SOLUTION
・ FIGURE 13.......... CALL CENTER AI MARKET SNAPSHOT, BY SERVICE
・ FIGURE 14. CALL CENTER AI MARKET SNAPSHOT, BY PROFESSIONAL SERVICE
・ FIGURE 15......... CALL CENTER AI MARKET SNAPSHOT, BY MODE OF CHANNEL
・ FIGURE 16.... CALL CENTER AI MARKET SNAPSHOT, BY DEPLOYMENT MODE
・ FIGURE 17. CALL CENTER AI MARKET SNAPSHOT, BY ORGANIZATION SIZE
・ FIGURE 18.... CALL CENTER AI MARKET SNAPSHOT, BY APPLICATION
・ FIGURE 19......... CALL CENTER AI MARKET SNAPSHOT, BY VERTICAL
・ FIGURE 20........... CALL CENTER AI MARKET SNAPSHOT, BY REGION
4.... PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN CALL CENTER AI MARKET
・ FIGURE 21..... ADVENT OF AI IN CALL CENTER OFFERING ENHANCED CUSTOMER SUPPORT SERVICES AND EXPERIENCE TO DRIVE GROWTH OF MARKET
4.2 CALL CENTER AI MARKET: TOP THREE APPLICATIONS
・ FIGURE 22......... PREDICTIVE CALL ROUTING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.3 CALL CENTER AI MARKET: BY REGION
・ FIGURE 23... NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2022
4.4 CALL CENTER AI MARKET IN NORTH AMERICA, BY TOP THREE APPLICATIONS AND MODE OF CHANNELS
・ FIGURE 24............. PHONE MODE OF CHANNELS AND WORKFORCE OPTIMIZATION APPLICATION TO ACCOUNT FOR LARGEST SHARES IN CALL CENTER AI MARKET IN 2022
5.... MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
・ FIGURE 25............... DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CALL CENTER AI MARKET
5.2.1 DRIVERS
5.2.1.1 ADVENT OF AI IN CALL CENTER TO OFFER ENHANCED CUSTOMER SUPPORT SERVICES AND BETTER EXPERIENCE
5.2.1.2 RISING DEVELOPMENT IN CUSTOMER ENGAGEMENT THROUGH SOCIAL MEDIA PLATFORMS
5.2.1.3 INCREASED DATA GENERATION
5.2.2 RESTRAINTS
5.2.2.1 UNSUPERVISED LEARNING
5.2.3 OPPORTUNITIES
5.2.3.1 ADVANCEMENTS IN AI AND ML TO FACILITATE REAL-TIME ACTIONABLE INSIGHTS.. 75
5.2.3.2 INTEGRATION OF GESTURE RECOGNITION WITH AI-BASED CHATBOTS AND IVAS.. 75
5.2.4 CHALLENGES
5.2.4.1 DATA PRIVACY AND SECURITY CONCERNS DURING PANDEMIC
5.2.4.2 LACK OF SKILLED WORKFORCE TO ARTICULATE BUSINESS OPERATIONS
5.2.4.3 PREFERENCE FOR ONLINE CHAT OVER CHATBOTS
5.2.4.4 SLOW DIGITIZATION ACROSS EMERGING ECONOMIES
5.2.5 CUMULATIVE GROWTH ANALYSIS
5.3 INDUSTRY TRENDS
5.3.1 CALL CENTER AI MARKET: EVOLUTION
・ FIGURE 26...................... EVOLUTION OF CALL CENTER AI MARKET
5.3.2 ECOSYSTEM
・ FIGURE 27........................ CALL CENTER AI MARKET: ECOSYSTEM
5.3.3 SUPPLY CHAIN ANALYSIS
・ FIGURE 28.......................................... SUPPLY CHAIN ANALYSIS
・ TABLE 6......................... CALL CENTER AI MARKET: SUPPLY CHAIN
5.3.4 CALL CENTER AI MARKET: COVID-19 IMPACT
・ FIGURE 29............. CALL CENTER AI MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020
5.3.5 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF CALL CENTER AI MARKET
・ FIGURE 30.......... CALL CENTER AI MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
5.3.6 CASE STUDY ANALYSIS
5.3.6.1 CITIBOT USED AMAZON LEX TO BUILD CONVERSATIONAL INTERFACES FOR TEXT AND VOICE APPLICATIONS
5.3.6.2 OSU UNIVERSITY USED AMAZON CONNECT AND QNABOT TO PROVIDE SEAMLESS EXPERIENCE ACROSS VOICE AND CHAT FOR CUSTOMERS AND AGENTS
5.3.6.3 OSCAR HEALTH CHOSE CXONE WORKFORCE MANAGEMENT ENTERPRISE TO MINIMIZE ADMINISTRATIVE BURDEN AND FOCUS ON SCHEDULING AND FORECASTING
5.3.6.4 PLDT TURNED TO ORACLE DIGITAL ASSISTANT RUNNING ON ORACLE CLOUD INFRASTRUCTURE TO POWER ITS SELF-SERVICE CHATBOT
5.3.6.5 ECHO CHOSE ORACLE DIGITAL ASSISTANT TO HELP IMPROVE CUSTOMER EXPERIENCE
5.3.6.6 FIREFLY HEALTH SWITCHED TO DIALPAD TO GET NEW INFORMATION QUICKLY
5.3.6.7 SOLARZERO USED DIALPAD TO HAVE A MODERN PHONE SYSTEM THAT IS HIGHLY RELIABLE AND DOES NOT DROP CALLS
5.3.6.8 STANDARD CHARTERED USED AVAYA ONECLOUD TO ACHIEVE PERSONALIZED AND CONSISTENT CLIENT SERVICE
5.3.6.9 PREFERRED HOME CARE USED AVAYA CLOUD OFFICE TO BE ABLE TO REACH PATIENTS DURING AN OUTAGE OR OTHER CRISIS
5.3.6.10 VODAFONE SELECTED AMAZON CONNECT TO SIMPLIFY CONTACT CENTER OPERATIONS BY DRAWING ON AI AND ML
5.3.7 TECHNOLOGY ANALYSIS
5.3.7.1 ML AND DEEP LEARNING
5.3.7.2 NATURAL LANGUAGE PROCESSING
5.3.7.3 AUTOMATIC SPEECH RECOGNITION
5.3.7.4 CLOUD COMPUTING
5.3.8 PATENT ANALYSIS.. 91
5.3.8.1 METHODOLOGY
5.3.8.2 DOCUMENT TYPE
・ TABLE 7......................................... PATENTS FILED, 2018-2022
5.3.8.3 INNOVATION AND PATENT APPLICATIONS
・ FIGURE 31....... TOTAL NUMBER OF PATENTS GRANTED IN ONE YEAR, 2018–2022
5.3.8.4 TOP APPLICANTS
・ FIGURE 32.. TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2022
5.3.9 PRICING MODEL ANALYSIS, 2021
・ TABLE 8. CALL CENTER AI MARKET: PRICING MODEL ANALYSIS, 2021
5.3.10 PORTER’S FIVE FORCES ANALYSIS
・ TABLE 9......... IMPACT OF EACH FORCE ON CALL CENTER AI MARKET
・ FIGURE 33.............................. PORTER’S FIVE FORCES ANALYSIS
5.3.10.1 THREAT OF NEW ENTRANTS
5.3.10.2 THREAT OF SUBSTITUTES
5.3.10.3 BARGAINING POWER OF SUPPLIERS
5.3.10.4 BARGAINING POWER OF BUYERS
5.3.10.5 RIVALRY AMONG EXISTING COMPETITORS
5.3.11 SCENARIO
・ TABLE 10 CRITICAL FACTORS TO IMPACT GROWTH OF CALL CENTER AI MARKET
5.4 REGULATORY IMPLICATIONS
5.4.1 GENERAL DATA PROTECTION REGULATION
5.4.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.4.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
5.4.4 SARBANES-OXLEY ACT OF 2002
5.4.5 SOC 2 TYPE II COMPLIANCE
5.4.6 ISO/IEC 27001
5.4.7 THE GRAMM–LEACH–BLILEY ACT
5.5 KEY STAKEHOLDERS AND BUYING CRITERIA
5.5.1 KEY STAKEHOLDERS IN BUYING PROCESS
・ FIGURE 34. INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS (%)
・ TABLE 11... INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS (%)
5.5.2 BUYING CRITERIA.. 100
・ FIGURE 35............................................. KEY BUYING CRITERIA
・ TABLE 12.................... KEY BUYING CRITERIA FOR CALL CENTER AI
5.6 KEY CONFERENCES & EVENTS IN 2022-2023
・ TABLE 13.............. CONTACT CENTER AI MARKET: DETAILED LIST OF CONFERENCES & EVENTS
5.7 REGULATORY LANDSCAPE
5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 14.............. NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 15...... EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 16 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 17..... MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 18............... LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
6.... CALL CENTER AI MARKET, BY COMPONENT
6.1 INTRODUCTION
6.1.1 CALL CENTER AI: COVID-19 IMPACT
・ FIGURE 36 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 19.... CALL CENTER AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION)
・ TABLE 20.... CALL CENTER AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
6.2 SOLUTIONS
・ FIGURE 37 PLATFORM SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 21 CALL CENTER AI MARKET, BY SOLUTION, 2016–2021 (USD MILLION)
・ TABLE 22 CALL CENTER AI MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
6.2.1 PLATFORM
6.2.1.1 RISING DEMAND FOR AI IN CALL CENTERS TO ENHANCE AGENT PERFORMANCE AND ENABLE CUSTOMERS
・ TABLE 23............ PLATFORM: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 24............ PLATFORM: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
6.2.2 SOFTWARE TOOLS
6.2.2.1 CALL CENTER AI SOFTWARE HELPS IN DEEPER UNDERSTANDING OF CUSTOMERS ACROSS DIFFERENT CONTEXTS AND CHANNEL MODES
・ TABLE 25... SOFTWARE TOOLS: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 26... SOFTWARE TOOLS: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
6.3 SERVICES
・ FIGURE 38...... MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 27.. CALL CENTER AI MARKET, BY SERVICE, 2016–2021 (USD MILLION)
・ TABLE 28.. CALL CENTER AI MARKET, BY SERVICE, 2022–2027 (USD MILLION)
・ TABLE 29............. SERVICES: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 30............. SERVICES: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
・ FIGURE 39. SYSTEM INTEGRATION & IMPLEMENTATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 31.... PROFESSIONAL SERVICES: CALL CENTER AI MARKET, BY TYPE,
2016–2021 (USD MILLION)
・ TABLE 32.... PROFESSIONAL SERVICES: CALL CENTER AI MARKET, BY TYPE,
2022–2027 (USD MILLION)
・ TABLE 33.... PROFESSIONAL SERVICES: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 34.... PROFESSIONAL SERVICES: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
6.3.1.1 TRAINING & CONSULTING SERVICES
6.3.1.1.1 TRAINING AND CONSULTING SERVICES HELP IN INITIAL PHASE OF IMPLEMENTING CALL CENTER AI
・ TABLE 35....... TRAINING & CONSULTING SERVICES: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 36....... TRAINING & CONSULTING SERVICES: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
6.3.1.2 SUPPORT & MAINTENANCE
6.3.1.2.1 SUPPORT & MAINTENANCE SERVICES HELP ORGANIZATIONS UNDERSTAND CHANGING BUSINESS CONDITIONS AND MARKET TRENDS
・ TABLE 37..... SUPPORT & MAINTENANCE SERVICES: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 38..... SUPPORT & MAINTENANCE SERVICES: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
6.3.1.3 SYSTEM INTEGRATION & IMPLEMENTATION SERVICES
6.3.1.3.1 SYSTEM INTEGRATION & DEPLOYMENT SERVICES FACILITATE INTEGRATION OF DEVICES AND SOFTWARE AND THEIR DEPLOYMENT
・ TABLE 39...... SYSTEM INTEGRATION & IMPLEMENTATION SERVICES: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 40...... SYSTEM INTEGRATION & IMPLEMENTATION SERVICES: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
6.3.2 MANAGED SERVICES.. 117
6.3.2.1 ENTERPRISES MUST ENSURE PROVISION OF CERTAIN SERVICES FOR THEIR CLIENTS TO MAINTAIN THEIR MARKET POSITION
・ TABLE 41.......... MANAGED SERVICES: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 42.......... MANAGED SERVICES: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
7.... CALL CENTER AI MARKET, BY ORGANIZATION SIZE
7.1 INTRODUCTION
・ FIGURE 40.. SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 43........... CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2016–2021 (USD MILLION)
・ TABLE 44........... CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2022–2027 (USD MILLION)
7.2 LARGE ENTERPRISES
7.2.1 FOCUS ON SOLUTIONS TO EFFECTIVELY MANAGE COMPLEX BUSINESS PROCESSES TO ENHANCE CUSTOMER ENGAGEMENT
・ TABLE 45.......... LARGE ENTERPRISES: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 46.......... LARGE ENTERPRISES: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES
7.3.1 REDUCED OPERATIONAL COSTS, GOVERNMENT SUPPORT, AND ENHANCED IT INFRASTRUCTURE TO INFLUENCE ADOPTION OF CALL CENTER AI SOLUTIONS
・ TABLE 47 SMALL AND MEDIUM-SIZED ENTERPRISES: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 48 SMALL AND MEDIUM-SIZED ENTERPRISES: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
8.... CALL CENTER AI MARKET, BY MODE OF CHANNEL
8.1 INTRODUCTION
・ FIGURE 41..... SOCIAL MEDIA SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 49............ CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2016–2021 (USD MILLION)
・ TABLE 50............ CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2022–2027 (USD MILLION)
8.2 PHONE
8.2.1 PHONE TO BE MOST-USED CUSTOMER SERVICE CHANNEL TO HELP CUSTOMERS GET QUICK RESOLUTION FOR THEIR QUERIES
・ TABLE 51 PHONE: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 52 PHONE: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
8.3 SOCIAL MEDIA
8.3.1 CUSTOMERS USE SOCIAL MEDIA PLATFORMS TO HIGHLIGHT POSITIVE OR NEGATIVE EXPERIENCES THEY HAVE HAD WITH BRANDS
・ TABLE 53....... SOCIAL MEDIA: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 54....... SOCIAL MEDIA: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
8.4 CHAT
8.4.1 CHAT-BASED CALL CENTER AI SOFTWARE TOOLS TO IMPROVE RESPONSE TIME AND LOWER OPERATIONAL COSTS IN LONG RUN
・ TABLE 55.. CHAT: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 56.. CHAT: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
8.5 EMAIL OR TEXT
8.5.1 VERSATILE WEBSITE ENGAGEMENT TOOL TO COMMUNICATE PERSONAL CORRESPONDENCE AND ONE-ON-ONE CONVERSATIONS
・ TABLE 57....... EMAIL OR TEXT: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 58....... EMAIL OR TEXT: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
8.6 WEBSITE
8.6.1 WEBSITE CHAT TO BE MOST COST-EFFECTIVE CHANNEL TO SUPPORT MULTIPLE CUSTOMERS AT ONE TIME
・ TABLE 59..... WEBSITE: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 60..... WEBSITE: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
9.... CALL CENTER AI MARKET SIZE, BY DEPLOYMENT MODE
9.1 INTRODUCTION
・ FIGURE 42 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD
・ TABLE 61........... CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2016–2021 (USD MILLION)
・ TABLE 62........... CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION)
9.2 CLOUD
9.2.1 CLOUD-BASED CALL CENTER AI SOLUTIONS TO GAIN TRACTION DUE TO THEIR COST-EFFECTIVENESS AND GLOBAL AVAILABILITY
・ TABLE 63 CLOUD: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 64 CLOUD: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
9.3 ON-PREMISES
9.3.1 DATA PRIVACY CONCERNS AND INCREASING IT INFRASTRUCTURE COSTS TO DRIVE GROWTH OF ON-PREMISES DEPLOYMENT MODE
・ TABLE 65....... ON-PREMISES: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 66....... ON-PREMISES: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.. CALL CENTER AI MARKET, BY APPLICATION
10.1 INTRODUCTION
・ FIGURE 43........ PREDICTIVE CALL ROUTING SEGMENT TO REGISTER HIGHEST CAGR DURING THE FORECAST PERIOD
・ TABLE 67.... CALL CENTER AI MARKET, BY APPLICATION, 2016–2021 (USD MILLION)
・ TABLE 68.... CALL CENTER AI MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
10.2 WORKFORCE OPTIMIZATION
10.2.1 WORKFORCE OPTIMIZATION TO MODERNIZE CALL CENTER TECHNOLOGIES AND PLATFORMS
・ TABLE 69. WORKFORCE OPTIMIZATION: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 70. WORKFORCE OPTIMIZATION: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.3 PREDICTIVE CALL ROUTING
10.3.1 PREDICTIVE CALL ROUTING TO USE ARTIFICIAL INTELLIGENCE-BASED CALL CENTER TECHNIQUES AND ANALYTICS
・ TABLE 71... PREDICTIVE CALL ROUTING: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 72... PREDICTIVE CALL ROUTING: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.4 JOURNEY ORCHESTRATION
10.4.1 JOURNEY ORCHESTRATION TO PROVIDE HOLISTIC VIEW OF CUSTOMER INTERACTIONS WITH ORGANIZATION.. 141
・ TABLE 73... JOURNEY ORCHESTRATION: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 74... JOURNEY ORCHESTRATION: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.5 AGENT PERFORMANCE MANAGEMENT
10.5.1 GROWING NEED TO MANAGE AND HANDLE AGENT PERFORMANCE TO DRIVE CALL CENTER AI MARKET GROWTH
・ TABLE 75..... AGENT PERFORMANCE MANAGEMENT: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 76..... AGENT PERFORMANCE MANAGEMENT: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
10.6 SENTIMENT ANALYSIS
10.6.1 RISING NEED TO AUTOMATE CONTACT CENTER PROCESSES AND GAIN CUSTOMER INSIGHTS TO BOOST CALL CENTER AI GROWTH
・ TABLE 77......... SENTIMENT ANALYSIS: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 78......... SENTIMENT ANALYSIS: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.7 APPOINTMENT SCHEDULING
10.7.1 NEED TO AUTOMATE MULTIPLE TASKS AND ENHANCE PERSONALIZED CUSTOMER EXPERIENCE TO DRIVE MARKET GROWTH
・ TABLE 79. APPOINTMENT SCHEDULING: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 80. APPOINTMENT SCHEDULING: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
10.8 OTHER APPLICATIONS
・ TABLE 81......... OTHER APPLICATIONS: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 82......... OTHER APPLICATIONS: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
11.. CALL CENTER AI MARKET, BY VERTICAL
11.1 INTRODUCTION
・ FIGURE 44... HEALTHCARE & LIFE SCIENCES SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 83. CALL CENTER AI MARKET, BY VERTICAL, 2016–2021 (USD MILLION)
・ TABLE 84. CALL CENTER AI MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
11.2 BANKING, FINANCIAL SERVICES, & INSURANCE
11.2.1 CALL CENTER AI SOLUTIONS TO HELP FINANCIAL INSTITUTIONS CONNECT WITH CUSTOMERS AND IMPROVE EXPERIENCE
・ TABLE 85... BANKING, FINANCIAL SERVICES, AND INSURANCE: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 86... BANKING, FINANCIAL SERVICES, AND INSURANCE: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
11.3 MEDIA & ENTERTAINMENT
11.3.1 MEDIA & ENTERTAINMENT FIRMS TO DELIVER SEAMLESS, PERSONAL, AND PROFI・ TABLE EXPERIENCE TO CUSTOMERS
・ TABLE 87.... MEDIA & ENTERTAINMENT: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 88.... MEDIA & ENTERTAINMENT: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
11.4 RETAIL & ECOMMERCE
11.4.1 CALL CENTER AI SOLUTIONS TO PROVIDE BETTER CUSTOMER SERVICE FOR CUSTOMER LOYALTY AND RETENTION
・ TABLE 89........ RETAIL & ECOMMERCE: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 90........ RETAIL & ECOMMERCE: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
11.5 HEALTHCARE & LIFE SCIENCES
11.5.1 HEALTHCARE CENTERS TO UTILIZE CALL CENTERS AI SOLUTIONS TO IMPROVE THEIR QUALITY OF SERVICE
・ TABLE 91.. HEALTHCARE & LIFE SCIENCES: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 92.. HEALTHCARE & LIFESCIENCES: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
11.6 TRAVEL & HOSPITALITY
11.6.1 CALL CENTER AI SOLUTIONS TO HELP CONSUMERS BY PROVIDING RELIABLE ACCESS TO MOST UP-TO-DATE INFORMATION
・ TABLE 93........ TRAVEL & HOSPITALITY: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 94........ TRAVEL & HOSPITALITY: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
11.7 IT & TELECOM
11.7.1 ENHANCED CUSTOMER SERVICE DELIVERY USING CHATBOTS TO OFFER COMPETITIVE ADVANTAGE TO TELECOM VENDORS
・ TABLE 95........ IT & TELECOM: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 96........ IT & TELECOM: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
11.8 TRANSPORTATION & LOGISTICS
11.8.1 CALL CENTER AI SOLUTIONS TO SUPPORT TRANSPORTATION AND LOGISTICS FIRMS TO EFFECTIVELY HANDLE COMPLEX INVENTORY AND SUPPLY CHAIN OPERATIONS
・ TABLE 97. TRANSPORTATION & LOGISTICS: CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 98. TRANSPORTATION & LOGISTICS: CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
11.9 OTHER VERTICALS
・ TABLE 99... OTHER VERTICALS: CALL CENTER AI MARKET, BY REGION,
2016–2021 (USD MILLION)
・ TABLE 100. OTHER VERTICALS: CALL CENTER AI MARKET, BY REGION,
2022–2027 (USD MILLION)
12.. CALL CENTER AI MARKET, BY REGION
12.1 INTRODUCTION
12.1.1 COVID-19 IMPACT. 159
・ FIGURE 45............ INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
・ FIGURE 46......... ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 101.. CALL CENTER AI MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 102.. CALL CENTER AI MARKET, BY REGION, 2022–2027 (USD MILLION)
12.2 NORTH AMERICA
12.2.1 NORTH AMERICA: REGULATIONS
12.2.1.1 PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (PIPEDA)
12.2.1.2 GRAMM–LEACH–BLILEY (GLB) ACT
12.2.1.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996
12.2.1.4 HEALTH LEVEL SEVEN (HL7)
12.2.1.5 OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
12.2.1.6 FEDERAL INFORMATION SECURITY MANAGEMENT ACT (FISMA)
12.2.1.7 FEDERAL INFORMATION PROCESSING STANDARDS (NIST)
12.2.1.8 CALIFORNIA CONSUMER PRIVACY ACT (CSPA)
・ FIGURE 47......................... NORTH AMERICA: MARKET SNAPSHOT
・ TABLE 103.............. NORTH AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 104.............. NORTH AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
・ TABLE 105 NORTH AMERICA: CALL CENTER AI MARKET, BY SOLUTION,
2016–2021 (USD MILLION)
・ TABLE 106 NORTH AMERICA: CALL CENTER AI MARKET, BY SOLUTION,
2022–2027 (USD MILLION)
・ TABLE 107. NORTH AMERICA: CALL CENTER AI MARKET, BY SERVICE,
2016–2021 (USD MILLION)
・ TABLE 108. NORTH AMERICA: CALL CENTER AI MARKET, BY SERVICE,
2022–2027 (USD MILLION)
・ TABLE 109.............. NORTH AMERICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION)
・ TABLE 110.............. NORTH AMERICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
・ TABLE 111.............. NORTH AMERICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
・ TABLE 112.............. NORTH AMERICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION)
・ TABLE 113.............. NORTH AMERICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2016–2021 (USD MILLION)
・ TABLE 114.............. NORTH AMERICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2022–2027 (USD MILLION)
・ TABLE 115. NORTH AMERICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2016–2021 (USD MILLION)
・ TABLE 116. NORTH AMERICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2022–2027 (USD MILLION)
・ TABLE 117.............. NORTH AMERICA: CALL CENTER AI MARKET, BY APPLICATION,
2016–2021 (USD MILLION)
・ TABLE 118.............. NORTH AMERICA: CALL CENTER AI MARKET, BY APPLICATION,
2022–2027 (USD MILLION)
・ TABLE 119 NORTH AMERICA: CALL CENTER AI MARKET, BY VERTICAL,
2016–2021 (USD MILLION)
・ TABLE 120 NORTH AMERICA: CALL CENTER AI MARKET, BY VERTICAL,
2022–2027 (USD MILLION)
・ TABLE 121 NORTH AMERICA: CALL CENTER AI MARKET, BY COUNTRY,
2016–2021 (USD MILLION)
・ TABLE 122 NORTH AMERICA: CALL CENTER AI MARKET, BY COUNTRY,
2022–2027 (USD MILLION)
12.2.2 UNITED STATES
12.2.2.1 REVERSING TREND OF LOCAL CALL CENTER ESTABLISHMENTS TO DRIVE ADOPTION OF CALL CENTER AI IN US
・ TABLE 123................ UNITED STATES: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 124................ UNITED STATES: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.2.3 CANADA
12.2.3.1 INCREASING ACQUISITIONS OF COMPANIES IN CANADA BY MAJOR CALL CENTER AI PLAYERS TO DRIVE AI MARKET GROWTH
・ TABLE 125...... CANADA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 126...... CANADA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.3 EUROPE
12.3.1 EUROPE: REGULATIONS
12.3.1.1 GENERAL DATA PROTECTION REGULATION (GDPR)
12.3.1.2 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS)
12.3.1.3 EUROPEAN COMMITTEE FOR STANDARDIZATION (CEN)
・ TABLE 127...... EUROPE: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 128...... EUROPE: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
・ TABLE 129.......... EUROPE: CALL CENTER AI MARKET, BY SOLUTION,
2016–2021 (USD MILLION)
・ TABLE 130.......... EUROPE: CALL CENTER AI MARKET, BY SOLUTION,
2022–2027 (USD MILLION)
・ TABLE 131... EUROPE: CALL CENTER AI MARKET, BY SERVICE, 2016–2021 (USD MILLION)
・ TABLE 132... EUROPE: CALL CENTER AI MARKET, BY SERVICE, 2022–2027 (USD MILLION)
・ TABLE 133.... EUROPE: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE,
2016–2021 (USD MILLION)
・ TABLE 134.... EUROPE: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE,
2022–2027 (USD MILLION)
・ TABLE 135....... EUROPE: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2016–2021 (USD MILLION)
・ TABLE 136....... EUROPE: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION)
・ TABLE 137.... EUROPE: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2016–2021 (USD MILLION)
・ TABLE 138.... EUROPE: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2022–2027 (USD MILLION)
・ TABLE 139............ EUROPE: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2016–2021 (USD MILLION)
・ TABLE 140............ EUROPE: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2022–2027 (USD MILLION)
・ TABLE 141...... EUROPE: CALL CENTER AI MARKET, BY APPLICATION,
2016–2021 (USD MILLION)
・ TABLE 142...... EUROPE: CALL CENTER AI MARKET, BY APPLICATION,
2022–2027 (USD MILLION)
・ TABLE 143........... EUROPE: CALL CENTER AI MARKET, BY VERTICAL,
2016–2021 (USD MILLION)
・ TABLE 144........... EUROPE: CALL CENTER AI MARKET, BY VERTICAL,
2022–2027 (USD MILLION)
・ TABLE 145........... EUROPE: CALL CENTER AI MARKET, BY COUNTRY,
2016–2021 (USD MILLION)
・ TABLE 146........... EUROPE: CALL CENTER AI MARKET, BY COUNTRY,
2022–2027 (USD MILLION)
12.3.2 UNITED KINGDOM
12.3.2.1 USE OF AUTOMATED DIGITAL CHANNELS AND CUSTOMER SELF-SERVICE SOLUTIONS TO BOOST CALL CENTER AI SOLUTIONS ADOPTION IN UK
・ TABLE 147............ UNITED KINGDOM: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 148............ UNITED KINGDOM: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.3.3 GERMANY
12.3.3.1 HIGH DENSITY OF IN-HOUSE CALL CENTERS TO DRIVE ADOPTION OF CONVERSATIONAL AI IN GERMANY
・ TABLE 149.... GERMANY: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 150.... GERMANY: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.3.4 FRANCE
12.3.4.1 INCREASING TECHNOLOGICAL DEVELOPMENT IN AI TO DRIVE FACTOR ADOPTION OF CALL CENTER AI SOLUTIONS IN FRANCE
・ TABLE 151....... FRANCE: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 152....... FRANCE: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.3.5 REST OF EUROPE
・ TABLE 153.............. REST OF EUROPE: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 154.............. REST OF EUROPE: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.4 ASIA PACIFIC
12.4.1 ASIA PACIFIC: REGULATIONS
12.4.1.1 PERSONAL DATA PROTECTION ACT (PDPA)
12.4.1.2 ACT ON THE PROTECTION OF PERSONAL INFORMATION (APPI)
12.4.1.3 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO) 27001
・ FIGURE 48............................. ASIA PACIFIC: MARKET SNAPSHOT
・ TABLE 155 ASIA PACIFIC: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 156 ASIA PACIFIC: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
・ TABLE 157.... ASIA PACIFIC: CALL CENTER AI MARKET, BY SOLUTION,
2016–2021 (USD MILLION)
・ TABLE 158.... ASIA PACIFIC: CALL CENTER AI MARKET, BY SOLUTION,
2022–2027 (USD MILLION)
・ TABLE 159...... ASIA PACIFIC: CALL CENTER AI MARKET, BY SERVICE,
2016–2021 (USD MILLION)
・ TABLE 160...... ASIA PACIFIC: CALL CENTER AI MARKET, BY SERVICE,
2022–2027 (USD MILLION)
・ TABLE 161................... ASIA PACIFIC: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION)
・ TABLE 162................... ASIA PACIFIC: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
・ TABLE 163 ASIA PACIFIC: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2016–2021 (USD MILLION)
・ TABLE 164 ASIA PACIFIC: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION)
・ TABLE 165................... ASIA PACIFIC: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2016–2021 (USD MILLION)
・ TABLE 166................... ASIA PACIFIC: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2022–2027 (USD MILLION)
・ TABLE 167...... ASIA PACIFIC: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2016–2021 (USD MILLION)
・ TABLE 168...... ASIA PACIFIC: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2022–2027 (USD MILLION)
・ TABLE 169 ASIA PACIFIC: CALL CENTER AI MARKET, BY APPLICATION,
2016–2021 (USD MILLION)
・ TABLE 170 ASIA PACIFIC: CALL CENTER AI MARKET, BY APPLICATION,
2022–2027 (USD MILLION)
・ TABLE 171..... ASIA PACIFIC: CALL CENTER AI MARKET, BY VERTICAL,
2016–2021 (USD MILLION)
・ TABLE 172..... ASIA PACIFIC: CALL CENTER AI MARKET, BY VERTICAL,
2022–2027 (USD MILLION)
・ TABLE 173..... ASIA PACIFIC: CALL CENTER AI MARKET, BY COUNTRY,
2016–2021 (USD MILLION)
・ TABLE 174..... ASIA PACIFIC: CALL CENTER AI MARKET, BY COUNTRY,
2022–2027 (USD MILLION)
12.4.2 INDIA
12.4.2.1 RISING SMARTPHONE USAGE COUPLED WITH GROWING INNOVATIONS IN CHATBOTS OR IVAS TO BOOST CONTACT CENTER OUTSOURCING BUSINESSES IN INDIA
・ TABLE 175.......... INDIA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 176.......... INDIA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.4.3 JAPAN
12.4.3.1 ADVANCEMENTS IN INNOVATIVE TECHNOLOGIES COUPLED WITH STRONG IT INFRASTRUCTURE TO DRIVE CALL CENTER AI MARKET GROWTH IN JAPAN
・ TABLE 177......... JAPAN: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 178......... JAPAN: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.4.4 CHINA
12.4.4.1 TECHNOLOGICAL DEVELOPMENT AND RISING GOVERNMENT SUPPORT TO DRIVE GROWTH OF CALL CENTER AI MARKET IN CHINA
・ TABLE 179......... CHINA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 180......... CHINA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.4.5 THAILAND
12.4.5.1 RISING AUTOMATION AND NEED TO IMPROVE CUSTOMER SERVICE TO DRIVE ADOPTION OF CALL CENTER AI SOLUTIONS
・ TABLE 181.... THAILAND: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 182.... THAILAND: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.4.6 REST OF ASIA PACIFIC
・ TABLE 183....... REST OF ASIA PACIFIC: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 184....... REST OF ASIA PACIFIC: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.5 MIDDLE EAST & AFRICA
12.5.1 MIDDLE EAST & AFRICA: REGULATIONS
12.5.1.1 ISRAELI PRIVACY PROTECTION REGULATIONS (DATA SECURITY), 5777-2017
12.5.1.2 GDPR APPLICABILITY IN KSA
12.5.1.3 PROTECTION OF PERSONAL INFORMATION ACT (POPIA)
・ TABLE 185..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 186..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
・ TABLE 187..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY SOLUTON,
2016–2021 (USD MILLION)
・ TABLE 188..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY SOLUTION,
2022–2027 (USD MILLION)
・ TABLE 189..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY SERVICE,
2016–2021 (USD MILLION)
・ TABLE 190..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY SERVICE,
2022–2027 (USD MILLION)
・ TABLE 191..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION)
・ TABLE 192..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
・ TABLE 193..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
・ TABLE 194..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
・ TABLE 195..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
・ TABLE 196..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
・ TABLE 197..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL, 2016–2021 (USD MILLION)
・ TABLE 198..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION)
・ TABLE 199..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY APPLICATION,
2016–2021 (USD MILLION)
・ TABLE 200..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY APPLICATION,
2022–2027 (USD MILLION)
・ TABLE 201..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY VERTICAL,
2016–2021 (USD MILLION)
・ TABLE 202..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY VERTICAL,
2022–2027 (USD MILLION)
・ TABLE 203..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COUNTRY,
2016–2021 (USD MILLION)
・ TABLE 204..... MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COUNTRY,
2022–2027 (USD MILLION)
12.5.2 KINGDOM OF SAUDI ARABIA
12.5.2.1 ADOPTION OF TECHNOLOGY AND TRANSFORMATION TO DATA-DRIVEN ECONOMY TO DRIVE CALL CENTER AI SOLUTIONS’ GROWTH
・ TABLE 205 KINGDOM OF SAUDI ARABIA: CALL CENTER AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION)
・ TABLE 206 KINGDOM OF SAUDI ARABIA: CALL CENTER AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
12.5.3 UNITED ARAB EMIRATES
12.5.3.1 INCREASING TREND TOWARD ADOPTING AI AND ANALYTICS TECHNOLOGIES TO BOOST MARKET GROWTH
・ TABLE 207.... UNITED ARAB EMIRATES: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 208.... UNITED ARAB EMIRATES: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.5.4 SOUTH AFRICA
12.5.4.1 GROWING DIGITALIZATION AND RISING GOVERNMENT SUPPORT TO DRIVE CALL CENTER AI SOLUTIONS GROWTH IN SOUTH AFRICAN MARKET
・ TABLE 209................. SOUTH AFRICA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 210................. SOUTH AFRICA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.5.5 REST OF MIDDLE EAST & AFRICA
・ TABLE 211.......... REST OF MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COMPONENT, 2016–2021 (USD MILLION)
・ TABLE 212.......... REST OF MIDDLE EAST & AFRICA: CALL CENTER AI MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
12.6 LATIN AMERICA
12.6.1 LATIN AMERICA: REGULATIONS
12.6.1.1 BRAZIL DATA PROTECTION LAW
12.6.1.2 ARGENTINA PERSONAL DATA PROTECTION LAW NO. 25.326
12.6.1.3 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
・ TABLE 213................ LATIN AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 214................ LATIN AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
・ TABLE 215. LATIN AMERICA: CALL CENTER AI MARKET, BY SOLUTION,
2016–2021 (USD MILLION)
・ TABLE 216. LATIN AMERICA: CALL CENTER AI MARKET, BY SOLUTION,
2022–2027 (USD MILLION)
・ TABLE 217... LATIN AMERICA: CALL CENTER AI MARKET, BY SERVICE,
2016–2021 (USD MILLION)
・ TABLE 218... LATIN AMERICA: CALL CENTER AI MARKET, BY SERVICE,
2022–2027 (USD MILLION)
・ TABLE 219................ LATIN AMERICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2016–2021 (USD MILLION)
・ TABLE 220................ LATIN AMERICA: CALL CENTER AI MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD MILLION)
・ TABLE 221................ LATIN AMERICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2016–2021 (USD MILLION)
・ TABLE 222................ LATIN AMERICA: CALL CENTER AI MARKET, BY DEPLOYMENT MODE,
2022–2027 (USD MILLION)
・ TABLE 223................ LATIN AMERICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2016–2021 (USD MILLION)
・ TABLE 224................ LATIN AMERICA: CALL CENTER AI MARKET, BY ORGANIZATION SIZE,
2022–2027 (USD MILLION)
・ TABLE 225... LATIN AMERICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2016–2021 (USD MILLION)
・ TABLE 226... LATIN AMERICA: CALL CENTER AI MARKET, BY MODE OF CHANNEL,
2022–2027 (USD MILLION)
・ TABLE 227................ LATIN AMERICA: CALL CENTER AI MARKET, BY APPLICATION,
2016–2021 (USD MILLION)
・ TABLE 228................. ATIN AMERICA: CALL CENTER AI MARKET, BY APPLICATION,
2022–2027 (USD MILLION)
・ TABLE 229.. LATIN AMERICA: CALL CENTER AI MARKET, BY VERTICAL,
2016–2021 (USD MILLION)
・ TABLE 230.. LATIN AMERICA: CALL CENTER AI MARKET, BY VERTICAL,
2022–2027 (USD MILLION)
・ TABLE 231.. LATIN AMERICA: CALL CENTER AI MARKET, BY COUNTRY,
2016–2021 (USD MILLION)
・ TABLE 232.. LATIN AMERICA: CALL CENTER AI MARKET, BY COUNTRY,
2022–2027 (USD MILLION)
12.6.2 BRAZIL
12.6.2.1 RISING NEED TO ENHANCE BUSINESS EFFICIENCY COUPLED WITH GROWING UTILITY OF ANALYTICS TO DRIVE MARKET GROWTH
・ TABLE 233........ BRAZIL: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 234........ BRAZIL: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.6.3 MEXICO
12.6.3.1 HIGH DENSITY OF CONTACT CENTER OUTSOURCING AND GOVERNMENT’S AI INITIATIVES TO BOOST ADOPTION OF CHATBOTS AND IVAS
・ TABLE 235....... MEXICO: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 236....... MEXICO: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
12.6.4 REST OF LATIN AMERICA
・ TABLE 237.... REST OF LATIN AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2016–2021 (USD MILLION)
・ TABLE 238.... REST OF LATIN AMERICA: CALL CENTER AI MARKET, BY COMPONENT,
2022–2027 (USD MILLION)
13.. COMPETITIVE LANDSCAPE
13.1 OVERVIEW
13.2 KEY PLAYER STRATEGIES
13.3 REVENUE ANALYSIS
・ FIGURE 49... REVENUE ANALYSIS FOR KEY COMPANIES IN PAST FIVE YEARS
13.4 MARKET SHARE ANALYSIS
・ FIGURE 50............ MARKET SHARE ANALYSIS FOR KEY COMPANIES
・ TABLE 239....... CALL CENTER AI MARKET: DEGREE OF COMPETITION
13.5 COMPANY EVALUATION QUADRANT
13.5.1 STARS
13.5.2 EMERGING LEADERS
13.5.3 PERVASIVE
13.5.4 PARTICIPANT
・ FIGURE 51......... KEY CALL CENTER AI MARKET PLAYERS, COMPANY EVALUATION QUADRANT, 2021
13.6 COMPETITIVE BENCHMARKING
13.6.1 COMPANY PRODUCT FOOTPRINT
・ FIGURE 52 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN CALL CENTER AI MARKET
・ FIGURE 53.... BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN CALL CENTER AI MARKET
・ TABLE 240............................ COMPANY COMPONENT FOOTPRINT
・ TABLE 241.................................. COMPANY REGION FOOTPRINT
・ TABLE 242 CALL CENTER AI MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS
13.7 STARTUP/SME EVALUATION QUADRANT
13.7.1 PROGRESSIVE COMPANIES
13.7.2 RESPONSIVE COMPANIES
13.7.3 DYNAMIC COMPANIES
13.7.4 STARTING BLOCKS
・ FIGURE 54..... STARTUP/SME CALL CENTER AI MARKET EVALUATION QUADRANT, 2021
13.8 STARTUP/SME COMPETITIVE BENCHMARKING
13.8.1 COMPANY PRODUCT FOOTPRINT
・ FIGURE 55... PRODUCT PORTFOLIO ANALYSIS OF STARTUP/SMES IN CALL CENTER AI MARKET
・ FIGURE 56 BUSINESS STRATEGY EXCELLENCE OF STARTUP/SMES IN CALL CENTER AI MARKET
・ TABLE 243........ STARTUP/SME COMPANY COMPONENT FOOTPRINT
・ TABLE 244............... STARTUP/SME COMPANY REGION FOOTPRINT
・ TABLE 245............. CALL CENTER AI MARKET: DETAILED LIST OF KEY STARTUPS/SMES
・ TABLE 246... CALL CENTER AI: COMPETITIVE BENCHMARKING OF KEY STARTUP/SMES
13.9 COMPETITIVE SCENARIO AND TRENDS
13.9.1 PRODUCT LAUNCHES
・ TABLE 247... CALL CENTER AI MARKET: PRODUCT LAUNCHES, 2022–2020
13.9.2 DEALS
・ TABLE 248............... CALL CENTER AI MARKET: DEALS, 2021–2022
14.. COMPANY PROFILES
14.1 INTRODUCTION
14.2 KEY PLAYERS
(BUSINESS AND FINANCIAL OVERVIEW, PRODUCTS/SOLUTIONS/SERVICES OFFERED, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENT, MNM VIEW, KEY STRENGTHS/RIGHT TO WIN, STRATEGIC CHOICES MADE, AND WEAKNESSES AND COMPETITIVE THREATS)*
14.2.1 IBM
・ TABLE 249................... IBM: BUSINESS AND FINANCIAL OVERVIEW
・ FIGURE 57....................................... IBM: COMPANY SNAPSHOT
・ TABLE 250....................................... IBM: SOLUTIONS OFFERED
・ TABLE 251......................................... IBM: SERVICES OFFERED
・ TABLE 252........... IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 253........................................................... IBM: DEALS
14.2.2 MICROSOFT
・ TABLE 254............................. MICROSOFT: BUSINESS OVERVIEW
・ FIGURE 58............................ MICROSOFT: COMPANY SNAPSHOT
・ TABLE 255............................. MICROSOFT: SOLUTIONS OFFERED
・ TABLE 256............................... MICROSOFT: SERVICES OFFERED
・ TABLE 257 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 258................................................ MICROSOFT: DEALS.. 238
14.2.3 ORACLE
・ TABLE 259.................................. ORACLE: BUSINESS OVERVIEW
・ FIGURE 59................................. ORACLE: COMPANY SNAPSHOT
・ TABLE 260.................................. ORACLE: SOLUTIONS OFFERED
・ TABLE 261..... ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 262...................................................... ORACLE: DEALS
14.2.4 AWS
・ TABLE 263....................................... AWS: BUSINESS OVERVIEW
・ FIGURE 60...................................... AWS: COMPANY SNAPSHOT
・ TABLE 264....................................... AWS: SOLUTIONS OFFERED
・ TABLE 265......................................... AWS: SERVICES OFFERED
・ TABLE 266.......... AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 267........................................ AWS: DEALS AND OTHERS
14.2.5 GOOGLE
・ TABLE 268.................................. GOOGLE: BUSINESS OVERVIEW
・ FIGURE 61................................. GOOGLE: COMPANY SNAPSHOT
・ TABLE 269.................................. GOOGLE: SOLUTIONS OFFERED
・ TABLE 270.................................... GOOGLE: SERVICES OFFERED
・ TABLE 271..... GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 272..................................................... GOOGLE: DEALS
14.2.6 SAP
・ TABLE 273....................................... SAP: BUSINESS OVERVIEW
・ FIGURE 62....................................... SAP: COMPANY SNAPSHOT
・ TABLE 274....................................... SAP: SOLUTIONS OFFERED
・ TABLE 275......................................... SAP: SERVICES OFFERED
・ TABLE 276........................................................... SAP: DEALS
14.2.7 AVAYA
・ TABLE 277.................................... AVAYA: BUSINESS OVERVIEW
・ FIGURE 63.................................... AVAYA: COMPANY SNAPSHOT
・ TABLE 278.................................... AVAYA: SOLUTIONS OFFERED
・ TABLE 279...................................... AVAYA: SERVICES OFFERED
・ TABLE 280....... AVAYA: SOLUTION LAUNCHES AND ENHANCEMENTS
・ TABLE 281...................................... AVAYA: DEALS AND OTHERS
14.2.8 NICE
・ TABLE 282...................................... NICE: BUSINESS OVERVIEW
・ FIGURE 64...................................... NICE: COMPANY SNAPSHOT
・ TABLE 283...................................... NICE: SOLUTIONS OFFERED
・ TABLE 284........................................ NICE: SERVICES OFFERED
・ TABLE 285.......... NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 286.......................................................... NICE: DEALS
14.2.9 NUANCE COMMUNICATIONS
・ TABLE 287........ NUANCE COMMUNICATIONS: BUSINESS OVERVIEW
・ FIGURE 65....... NUANCE COMMUNICATIONS: COMPANY SNAPSHOT
・ TABLE 288........ NUANCE COMMUNICATIONS: SOLUTIONS OFFERED
・ TABLE 289.......... NUANCE COMMUNICATIONS: SERVICES OFFERED
・ TABLE 290. NUANCE COMMUNICATIONS: SOLUTION LAUNCHES AND ENHANCEMENTS
・ TABLE 291........................... NUANCE COMMUNICATIONS: DEALS
14.2.10 GENESYS
・ TABLE 292................................. GENESYS: BUSINESS OVERVIEW
・ TABLE 293................................. GENESYS: SOLUTIONS OFFERED
・ TABLE 294................................... GENESYS: SERVICES OFFERED
・ TABLE 295... GENESYS: SOLUTION LAUNCHES AND ENHANCEMENTS
・ TABLE 296.................................................... GENESYS: DEALS
14.2.11 8X8
・ TABLE 297........................................ 8X8: BUSINESS OVERVIEW
・ FIGURE 66....................................... 8X8: COMPANY SNAPSHOT
・ TABLE 298........................................ 8X8: SOLUTIONS OFFERED
・ TABLE 299.......... 8X8: SOLUTION LAUNCHES AND ENHANCEMENTS
・ TABLE 300........................................................... 8X8: DEALS
14.2.12 ARTIFICIAL SOLUTIONS
・ TABLE 301............... ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
・ FIGURE 67.............. ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
・ TABLE 302............... ARTIFICIAL SOLUTIONS: SOLUTIONS OFFERED
・ TABLE 303................. ARTIFICIAL SOLUTIONS: SERVICES OFFERED
・ TABLE 304........ ARTIFICIAL SOLUTIONS: SOLUTION LAUNCHES AND ENHANCEMENTS
・ TABLE 305.................................. ARTIFICIAL SOLUTIONS: DEALS
14.3 OTHER PLAYERS
14.3.1 RINGCENTRAL
14.3.2 TALKDESK
14.3.3 DIALPAD
14.3.4 TWILIO
14.3.5 ZENDESK
14.3.6 FIVE9
14.3.7 KORE.AI
14.3.8 INBENTA
14.3.9 CREATIVE VIRTUAL. 278
14.4 STARTUPS/SMES
14.4.1 HAPTIK
14.4.2 RULAI
14.4.3 PYPESTREAM
14.4.4 AVAAMO
14.4.5 SENSEFORTH.AI
14.4.6 OBSERVE.AI
14.4.7 YELLOW.AI
14.4.8 ULTIMATE.AI
14.4.9 COGNIGY
*DETAILS ON BUSINESS AND FINANCIAL OVERVIEW, PRODUCTS/SOLUTIONS/SERVICES OFFERED, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENT, MNM VIEW, KEY STRENGTHS/RIGHT TO WIN, STRATEGIC CHOICES MADE, AND WEAKNESSES AND COMPETITIVE THREATS MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES
15.. ADJACENT AND RELATED MARKETS
15.1 INTRODUCTION
15.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2026
15.2.1 MARKET DEFINITION.. 283
15.2.2 MARKET OVERVIEW... 283
15.2.2.1 CONVERSATIONAL AI MARKET, BY COMPONENT
・ TABLE 306...... CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
・ TABLE 307...... CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
15.2.2.2 CONVERSATIONAL AI MARKET, BY TYPE
・ TABLE 308 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION)
・ TABLE 309 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION)
15.2.2.3 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE
・ TABLE 310...... CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
・ TABLE 311...... CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
15.2.2.4 CONVERSATIONAL AI MARKET, BY ORGANIZATION SIZE
・ TABLE 312.... CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
・ TABLE 313.... CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
15.2.2.5 CONVERSATIONAL AI MARKET, BY MODE OF INTEGRATION
・ TABLE 314............ CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION)
・ TABLE 315............ CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION)
15.2.2.6 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION
・ TABLE 316.......... CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION)
・ TABLE 317.......... CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION)
15.2.2.7 CONVERSATIONAL AI MARKET, BY VERTICAL
・ TABLE 318. CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
・ TABLE 319. CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
15.2.2.8 CONVERSATIONAL AI MARKET, BY REGION
・ TABLE 320... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・ TABLE 321... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
15.3 CHATBOT MARKET - GLOBAL FORECAST TO 2026
15.3.1 MARKET DEFINITION.. 289
15.3.2 MARKET OVERVIEW... 289
15.3.2.1 CHATBOT MARKET, BY COMPONENT
・ TABLE 322.... CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・ TABLE 323.... CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
15.3.2.2 CHATBOT MARKET, BY TYPE
・ TABLE 324........ CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・ TABLE 325........ CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
15.3.2.3 CHATBOT MARKET, BY DEPLOYMENT MODE
・ TABLE 326.. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・ TABLE 327.. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
15.3.2.4 CHATBOT MARKET, BY CHANNEL INTEGRATION
・ TABLE 328....... CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
・ TABLE 329....... CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
15.3.2.5 CHATBOT MARKET, BY BUSINESS FUNCTION
・ TABLE 330. CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・ TABLE 331. CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
15.3.2.6 CHATBOT MARKET, BY APPLICATION
・ TABLE 332.... CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
・ TABLE 333.... CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
15.3.2.7 CHATBOT MARKET, BY VERTICAL
・ TABLE 334.. CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
・ TABLE 335.. CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
15.3.2.8 CHATBOT MARKET, BY REGION
・ TABLE 336.... CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・ TABLE 337.... CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
16.. APPENDIX
16.1 INDUSTRY EXPERTS
16.2 DISCUSSION GUIDE
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
16.4 AVAILABLE CUSTOMIZATIONS
16.5 RELATED REPORTS
16.6 AUTHOR DETAILS