マーケットレポート詳細

対話型AI(人工知能)の世界市場:2026年に至るビジネス機能別、業界別予測

Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region - Global Forecast to 2026

出版元:MarketsandMarkets   出版元について
発行年:2021年11月
定価 :Single User License(1名様ライセンス)US$4,950(米国ドル)/ Multi User License(5名様)$6,650 / Corporate User License $8,150
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当調査レポートは英文305ページになります。
商品コード:MAM2719

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【レポート紹介】

対話型AI(人工知能)の世界市場規模は2021年で68億ドル、2026年に184億ドル、市場の平均年成長率は21.8%で推移する見込みです。
AIを活用したカスタマーサービス、オムニチャネルの展開およびチャボット開発コストの削減など様々な要因が対話型AI市場の成長を促進すると期待されています。中小企業セグメントは予測期間中において高いCAGRを保持するとみられます。
レポートは対話型AI(人工知能)の世界市場について2026年までの市場予測データ(金額US$)を掲載しています。同市場をさまざまな区分で細分化し、そのセグメント市場ごとの市場予測(コンポーネント別市場、タイプ別市場、等)を中心に構成されています。また競合状況、主要企業情報(20社)、市場ダイナミクス、COVID-19の影響、市場シェア分析などの分析も加味し、対話型AI(人工知能)市場の動向および今後成長性を詳細にレポートしています。

【レポート構成概要】

◆対話型AI(人工知能)の世界市場予測2016-2026年

・市場規模(US$)

◆コンポーネント別、市場-2026年

ソリューション
サービス
・研修/コンサルティングサービス
・システム統合/実装
・サポート/メンテナンス
※(市場規模US$) 

◆タイプ別、市場-2026年

・インテリジェントバーチャルアシスタント(IVA)
・チャットボット
※(市場規模US$) 

◆展開モード別、市場-2026年

・オンプレミス
・クラウド
※(市場規模US$) 

◆組織サイズ別、市場-2026年

・大企業
・中小企業
※(市場規模US$) 

◆統合モード別、市場-2026年

・WEBベース
・アプリベース
・電話
※(市場規模US$) 

◆技術別、市場-2026年

・機械学習/ディープラーニング
・自然言語処理
・自動音声認識
※(市場規模US$) 

◆ビジネス機能別、市場-2026年

・販売/マーケティング
・人事
・財政
・オペレーション
・ITサービス管理
※(市場規模US$) 

◆業界別、市場-2026年

・銀行/金融サービス/保険
・小売り/e-コマース
・メディア/エンターテインメント
・ヘルスケア/ライフサイエンス
・IT/通信
・旅行/ホスピタリティ
・自動車
・その他業界
※(市場規模US$) 

◆主要国地域別市場-2026年

北米
・米国、カナダ
欧州
・英国、ドイツ、フランス
・その他欧州
アジア太平洋
・日本、インド、中国
・その他アジア太平洋
中東アフリカ
・イスラエル、UAE、南アフリカ
・その他中東アフリカ
中南米
・ブラジル、メキシコ
・その他中南米
※地域別に全セグメントの細分化データ掲載
※国別にコンポーネント大分類別の細分化データ掲載、詳細は目次参照

◆市場分析

・市場ダイナミクス(ドライバー、障壁、機会、課題)
・COVID-19の影響
・ケーススタディ分析(業界別)
・規制への影響
・技術分析
・エコシステム
・サプライチェーン分析
・特許分析
・価格モデル分析-2021
・ファイブフォース分析
・シナリオ
・市場シェア分析
・競合状況

◆ 対話型AI(人工知能)の主要企業プロフィール動向

・GOOGLE
・MICROSOFT
・AWS
・IBM
・BAIDU
・ORACLE
・SAP
・FIS
・ARTIFICIAL SOLUTIONS
・KORE.AI
・CONVERSICA
・INBENTA       
・CREATIVE VIRTUAL 
・SOUNDHOUND         
・AVAAMO       
・HAPTIK         
・SOLVVY        
・MINDMELD  
・KASISTO       
・GUPSHUP

(その他企業)
・SENSEFORTH.AI        
・COGNIGY     
・RASA
・PYPESTREAM
・RULAI            
・AMPLIFYREACH        
・SAARTHI.AI  
・EXCEED.AI    
・CLINC            
・MINDSAY
(全305頁)
【レポート詳細目次、データ項目一覧は当ページ下を参照ください】

Table of Contents (英文詳細目次)

1.... INTRODUCTION

1.1             INTRODUCTION TO COVID-19
1.2             COVID-19 HEALTH ASSESSMENT
・       FIGURE 1............................... COVID-19: GLOBAL PROPAGATION
・       FIGURE 2................ COVID-19 PROPAGATION: SELECT COUNTRIES
1.3             COVID-19 ECONOMIC ASSESSMENT
・       FIGURE 3.... REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1              COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
・       FIGURE 4....................... CRITERIA IMPACTING GLOBAL ECONOMY
・       FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4             OBJECTIVES OF THE STUDY
1.5             MARKET DEFINITION
1.5.1              INCLUSIONS AND EXCLUSIONS
1.6             MARKET SCOPE
1.6.1              MARKET SEGMENTATION
1.6.2              REGIONS COVERED.. 51
1.6.3              YEARS CONSIDERED FOR THE STUDY
1.7             CURRENCY CONSIDERED
・       TABLE 1....... UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
1.8             STAKEHOLDERS
1.9             SUMMARY OF CHANGES

2.... RESEARCH METHODOLOGY

2.1             RESEARCH DATA
・       FIGURE 6........... CONVERSATIONAL AI MARKET: RESEARCH DESIGN
2.1.1              SECONDARY DATA
2.1.2              PRIMARY DATA
・       TABLE 2................................................. PRIMARY INTERVIEWS
2.1.2.1            BREAKUP OF PRIMARY PROFILES
2.1.2.2            KEY INDUSTRY INSIGHTS
2.2             MARKET BREAKUP AND DATA TRIANGULATION
・       FIGURE 7............................................... DATA TRIANGULATION
2.3             MARKET SIZE ESTIMATION
・       FIGURE 8.. CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1              TOP-DOWN APPROACH.. 59
2.3.2              BOTTOM-UP APPROACH
・       FIGURE 9.. MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE CONVERSATIONAL AI MARKET
・       FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP  (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF THE CONVERSATIONAL AI MARKET
・       FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP  (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF THE CONVERSATIONAL AI MARKET
・       FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CONVERSATIONAL AI THROUGH OVERALL CONVERSATIONAL AI SPENDING
2.4             MARKET FORECAST
・       TABLE 3...................................................... FACTOR ANALYSIS.. 63
2.5             COMPANY EVALUATION MATRIX METHODOLOGY
・       FIGURE 13.... COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6             STARTUP/SME EVALUATION MATRIX METHODOLOGY
・       FIGURE 14.............. STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7             ASSUMPTIONS FOR THE STUDY
2.8             LIMITATIONS OF THE STUDY
2.9             IMPLICATIONS OF COVID-19 ON THE CONVERSATIONAL AI MARKET
・       FIGURE 15.. QUARTERLY IMPACT OF COVID-19 DURING 2020–2021

3.... EXECUTIVE SUMMARY

・       TABLE 4... GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 
2016–2020 (USD MILLION, Y-O-Y %)
・       TABLE 5... GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 
2021–2026 (USD MILLION, Y-O-Y %)
・       FIGURE 16................ CONVERSATIONAL AI MARKET SNAPSHOT, BY COMPONENT
・       FIGURE 17.... CONVERSATIONAL AI MARKET SNAPSHOT, BY SERVICE
・       FIGURE 18................ CONVERSATIONAL AI MARKET SNAPSHOT, BY DEPLOYMENT MODE
・       FIGURE 19................ CONVERSATIONAL AI MARKET SNAPSHOT, BY ORGANIZATION SIZE
・       FIGURE 20................ CONVERSATIONAL AI MARKET SNAPSHOT, BY TECHNOLOGY
・       FIGURE 21. CONVERSATIONAL AI MARKET SNAPSHOT, BY BUSINESS FUNCTION
・       FIGURE 22... CONVERSATIONAL AI MARKET SNAPSHOT, BY MODE OF INTEGRATION
・       FIGURE 23... CONVERSATIONAL AI MARKET SNAPSHOT, BY VERTICAL
・       FIGURE 24..... CONVERSATIONAL AI MARKET SNAPSHOT, BY REGION

4.... PREMIUM INSIGHTS

4.1             ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL AI MARKET
・       FIGURE 25...... INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES TO DRIVE THE GROWTH OF THE CONVERSATIONAL AI MARKET
4.2             CONVERSATIONAL AI MARKET: TOP THREE BUSINESS FUNCTIONS
・       FIGURE 26....... OPERATIONS BUSINESS FUNCTION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
4.3             CONVERSATIONAL AI MARKET: BY REGION
・       FIGURE 27. NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2021
4.4             CONVERSATIONAL AI MARKET IN NORTH AMERICA, BY MODE OF INTEGRATION AND BUSINESS FUNCTION
・       FIGURE 28..... WEB-BASED MODE OF INTEGRATION AND SALES AND MARKETING BUSINESS FUNCTION TO ACCOUNT FOR THE LARGEST SHARES IN THE CONVERSATIONAL AI MARKET IN 2021

5.... MARKET OVERVIEW AND INDUSTRY TRENDS

5.1             INTRODUCTION
5.2             MARKET DYNAMICS
・       FIGURE 29............... DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL AI MARKET
5.2.1              DRIVERS
5.2.1.1            INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES
5.2.1.2            OMNICHANNEL DEPLOYMENT AND REDUCED CHATBOT DEVELOPMENT COST
5.2.1.3            RISING DEMAND FOR AI-BASED CHATBOTS TO STAY CONNECTED AND INFORMED DURING COVID-19
5.2.1.4            INCREASING FOCUS ON CUSTOMER ENGAGEMENT
5.2.2              RESTRAINTS
5.2.2.1            LACK OF AWARENESS ABOUT CONVERSATIONAL AI SOLUTIONS
5.2.2.2            INABILITY TO RECOGNIZE CUSTOMER INTENT AND RESPOND EFFECTIVELY
5.2.3              OPPORTUNITIES
5.2.3.1            INTEGRATION OF ADVANCED AI CAPABILITIES TO ADD VALUE TO EXISTING CONVERSATIONAL AI OFFERINGS
5.2.3.2            GROWING DEMAND FOR ONLINE SHOPPING DURING THE ONSET OF COVID-19.. 84
5.2.4              CHALLENGES
5.2.4.1            LACK OF ACCURACY IN CHATBOTS AND VIRTUAL ASSISTANTS
5.2.4.2            MAINTAINING BUSINESS CONTINUITY DURING THE COVID-19 PANDEMIC
5.2.5              CUMULATIVE GROWTH ANALYSIS
5.3             CONVERSATIONAL AI MARKET: COVID-19 IMPACT
・       FIGURE 30....... CONVERSATIONAL AI MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020
5.4             TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF THE CONVERSATIONAL AI MARKET. 88
・       FIGURE 31.... CONVERSATIONAL AI MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
5.5             CASE STUDY ANALYSIS
5.5.1              BANKING, FINANCIAL SERVICES, AND INSURANCE: USE CASES
5.5.1.1            USE CASE 1: THE GLOBAL FINANCIAL SERVICES FIRM IMPLEMENTED KORE.AI CONVERSATIONAL AI PLATFORM TO RESOLVE CUSTOMER QUERIES
5.5.1.2            USE CASE 2: INSURETECH ADOPTED TENEO CONVERSATIONAL AI PLATFORM FOR BETTER CUSTOMER EXPERIENCE AND SERVICES
5.5.1.3            USE CASE 3: MUTUAL OF OMAHA MODERNIZE ITS LEGACY CONTACT CENTER TECHNOLOGY WITH THE HELP OF AMAZON LEX
5.5.1.4            USE CASE 4: REST DEPLOYED A V-PERSON™ VIRTUAL AGENT ON THEIR WEBSITE TO ENRICH THE CUSTOMER EXPERIENCE AND ENHANCE CUSTOMER ENGAGEMENT
5.5.1.5            USE CASE 5: ZURICH MIDDLE EAST ENABLE FASTER QUERY RESOLUTION AND SERVICE REQUEST WITH THE IMPLEMENTATION OF HAPTIK’S IVA NAMED ZURI
5.5.2              RETAIL AND ECOMMERCE: USE CASES
5.5.2.1            USE CASE 1: MICROSOFT OFFERS DIXONS CARPHONE  A BOT FRAMEWORK PLATFORM FOR BUILDING CAMI TO OPTIMIZE THEIR WORKLOADS
5.5.2.2            USE CASE 2: GOOGLE SUPPORTS DOMINOS TO SCALE AND ACCOMMODATE THE NUMBER OF INTENTS AND SIMPLE CUSTOMER INTERACTIONS
5.5.2.3            USE CASE 3: TATA CLIQ DEPLOYED HAPTIK’S SHOPPING ASSISTANT CLIQ GENIE TO AUTOMATE THE CUSTOMER INTERACTIONS AND ENHANCE PERSONALIZATION
5.5.3              MEDIA AND ENTERTAINMENT: USE CASES
5.5.3.1            USE CASE 1: GOOGLE SUPPORT TICKETMASTER BY PROVIDING FASTER AND MORE PERSONALIZED SERVICES FOR TICKET BUYERS
5.5.3.2            USE CASE 2: KINDRED DEPLOYED TENEO CONVERSATIONAL AI PLATFORM TO SIMPLIFY BETTING PROCESS
5.5.4              HEALTHCARE AND LIFE SCIENCES: USE CASES
5.5.4.1            USE CASE 1: ARTIFICIAL SOLUTIONS OFFER GLOBAL MED TECH A ENHANCE CONVERSATIONAL AI SOLUTION TO ENABLE AUTOMATION OF RESOURCE INTENSIVE AND COMPLEX TASKS
5.5.4.2            USE CASE 2: CREATIVE VIRTUAL SUPPORTED HEALTHCARE PROVIDERS DURING PANDEMIC TO IMPROVE OPERATIONAL EFFICIENCIES
5.5.5              AUTOMOTIVE: USE CASES
5.5.5.1            USE CASE 1: SKODA DEPLOYED TENEO TO DELIVER A SUPERIOR CUSTOMER SERVICE EXPERIENCE, ENHANCE CUSTOMER JOURNEY AND IMPROVE WEBSITE CONVERSION RATES
5.5.6              ENERGY AND UTILITIES: USE CASES
5.5.6.1            USE CASE 1: SHELL IMPLEMENTED TENEO PLATFORM FROM ARTIFICIAL SOLUTIONS TO BUILD DIGITAL EMPLOYEES TO ANSWER COMPLEX QUESTIONS
5.5.6.2            USE CASE 2: ENGIE IMPLEMENTED TO ENHANCE COMMUNICATION BETWEEN HR AND OTHER STAKEHOLDERS
5.5.7              IT AND TELECOM: USE CASES
5.5.7.1            USE CASE 1: CREATIVE VIRTUAL SUPPORTS THE TELECOMMUNICATIONS COMPANY TO ENHANCE USER EXPERIENCE AND HANDLE MULTIPLE TRANSACTIONS PER DAY
5.5.7.2            USE CASE 2: TELENOR GROUP DEPLOYED ARTIFICIAL SOLUTIONS VIRTUAL ASSISTANTS TO REDUCE CUSTOMER SERVICE TRAFFIC AND OVERALL COSTS
5.5.7.3            USE CASE 3: AWS SUPPORTS CITIBOT TO QUICKLY GET ANSWERS TO CITY-RELATED QUESTIONS IN REAL-TIME
5.5.7.4            USE CASE 4: STARHUB DEPLOYED HAPTIK CONVERSATIONAL AI SOLUTIONS TO DELIVER PROMPT SUPPORT AND ENHANCE CX ON MESSAGING CHANNELS
5.5.8              TRAVEL AND HOSPITALITY: USE CASES
5.5.8.1            USE CASE 1: AWS OFFERS REDAWNING A CONVERSATIONAL AI SOLUTION AMAZON LEX FOR BETTER CUSTOMER EXPERIENCE
5.6             REGULATORY IMPLICATIONS
5.6.1              GENERAL DATA PROTECTION REGULATION
5.6.2              HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.6.3              CALIFORNIA CONSUMER PRIVACY ACT
5.6.4              CHILDREN'S ONLINE PRIVACY PROTECTION ACT
5.7             TECHNOLOGY ANALYSIS
5.7.1              NATURAL LANGUAGE PROCESSING AND CONVERSATIONAL AI
5.7.2              ARTIFICIAL INTELLIGENCE AND CONVERSATIONAL AI
5.8             CONVERSATIONAL AI MARKET: ARCHITECTURE
・       FIGURE 32......... CONVERSATIONAL AI: HIGH-LEVEL ARCHITECTURE OVERVIEW
5.9             ECOSYSTEM
・       FIGURE 33.................. CONVERSATIONAL AI MARKET: ECOSYSTEM
5.10          SUPPLY CHAIN ANALYSIS
・       FIGURE 34.......................................... SUPPLY CHAIN ANALYSIS
・       TABLE 6................... CONVERSATIONAL AI MARKET: SUPPLY CHAIN
5.11          PATENT ANALYSIS
5.11.1            METHODOLOGY
5.11.2            DOCUMENT TYPE
・       TABLE 7......................................... PATENTS FILED, 2018-2021
5.11.3            INNOVATION AND PATENT APPLICATIONS
・       FIGURE 35. TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2018–2021
5.11.3.1          TOP APPLICANTS
・       FIGURE 36....... TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2021
5.12          PRICING MODEL ANALYSIS, 2021
・       TABLE 8.. CONVERSATIONAL AI MARKET: PRICING MODEL ANALYSIS, 2021
5.13          PORTER’S FIVE FORCES ANALYSIS
・       TABLE 9......... IMPACT OF EACH FORCE ON THE CONVERSATIONAL AI
・       FIGURE 37.............................. PORTER’S FIVE FORCES ANALYSIS
5.13.1            THREAT OF NEW ENTRANTS
5.13.2            THREAT OF SUBSTITUTES
5.13.3            BARGAINING POWER OF SUPPLIERS
5.13.4            BARGAINING POWER OF BUYERS
5.13.5            INTENSITY OF COMPETITIVE RIVALRY
5.14          SCENARIO
・       TABLE 10......... CRITICAL FACTORS TO IMPACT THE GROWTH OF THE CONVERSATIONAL AI MARKET

6.... CONVERSATIONAL AI MARKET, BY COMPONENT

6.1             INTRODUCTION
6.1.1              COMPONENTS: COVID-19 IMPACT
・       FIGURE 38......... SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
・       TABLE 11........ CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION)
・       TABLE 12........ CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION)
6.2             SOLUTIONS
6.2.1              TO ENHANCE THE CUSTOMER EXPERIENCE, CONVERSATIONAL AI SOLUTIONS ARE GROWING AT A RAPID PACE GLOBALLY
・       TABLE 13.......... SOLUTIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 14.......... SOLUTIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)
6.3             SERVICES
6.3.1              TECHNICALITIES INVOLVED IN IMPLEMENTING CONVERSATIONAL AI SOLUTIONS TO BOOST THE GROWTH OF SERVICES AMONG VERTICALS
・       FIGURE 39. SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       TABLE 15.... CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION)
・       TABLE 16.... CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
・       TABLE 17 SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 18 SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)
6.3.2              TRAINING AND CONSULTING SERVICES
・       TABLE 19 TRAINING AND CONSULTING SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 20 TRAINING AND CONSULTING SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3.3              SYSTEM INTEGRATION AND IMPLEMENTATION
・       TABLE 21.. SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 22.. SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
6.3.4              SUPPORT AND MAINTENANCE
・       TABLE 23....................... SUPPORT AND MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 24....................... SUPPORT AND MAINTENANCE SERVICES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

7.... CONVERSATIONAL AI MARKET, BY TYPE

7.1             INTRODUCTION
7.1.1              TYPES: COVID-19 IMPACT
・       FIGURE 40............ INTELLIGENT VIRTUAL ASSISTANTS SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
・       TABLE 25.. CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION)
・       TABLE 26.. CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION)
7.2             INTELLIGENT VIRTUAL ASSISTANTS
7.2.1              INCREASING DEMAND FOR CUSTOMER SUPPORT SERVICES TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET ACROSS DIFFERENT VERTICALS
・       TABLE 27... INTELLIGENT VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION)
・       TABLE 28... INTELLIGENT VIRTUAL ASSISTANTS: CONVERSATIONAL AI MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION)
7.3             CHATBOTS
7.3.1              AI-BASED CHATBOTS TO AUTOMATE CONVERSATIONS ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS
・       TABLE 29 CHATBOTS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 30 CHATBOTS: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)

8.... CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE

8.1             INTRODUCTION
8.1.1              DEPLOYMENT MODES: COVID-19 IMPACT
・       FIGURE 41. CLOUD SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
・       TABLE 31........ CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2016–2020 (USD MILLION)
・       TABLE 32........ CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2021–2026 (USD MILLION)
8.2             ON-PREMISES
8.2.1              DATA-SENSITIVE ORGANIZATIONS TO ADOPT THE ON-PREMISES DEPLOYMENT MODE TO DEPLOY CONVERSATIONAL AI SOLUTIONS
・       TABLE 33...... ON-PREMISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 34...... ON-PREMISES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
8.3             CLOUD
8.3.1              BENEFITS, SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION, TO BOOST THE GROWTH OF THE CLOUD DEPLOYMENT MODE
・       TABLE 35.... CLOUD: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 36.... CLOUD: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)

9.... CONVERSATIONAL AI MARKET, BY ORGANIZATION SIZE

9.1             INTRODUCTION
9.1.1              ORGANIZATION SIZES: COVID-19 IMPACT
・       FIGURE 42.. SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
・       TABLE 37...... CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION)
・       TABLE 38...... CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION)
9.2             LARGE ENTERPRISES
9.2.1              TO OPTIMIZE COMPLEX HR PROCESSES, THE ADOPTION OF CONVERSATIONAL AI IS ON THE RISE AMONG LARGE ENTERPRISES
・       TABLE 39. LARGE ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 40. LARGE ENTERPRISES: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
9.3             SMALL AND MEDIUM-SIZED ENTERPRISES
9.3.1              ADOPTION OF NEW TECHNOLOGIES TO FIX ISSUES FOR ENHANCING THE BUSINESS PROCESSES TO BOOST THE DEMAND FOR CONVERSATIONAL AI AMONG SMES
・       TABLE 41.................... SMALL AND MEDIUM-SIZED ENTERPRISES: CONVERSATIONAL AI MARKET SIZE,  BY REGION, 2016–2020 (USD MILLION)
・       TABLE 42.................... SMALL AND MEDIUM-SIZED ENTERPRISES: CONVERSATIONAL AI MARKET SIZE,  BY REGION, 2021–2026 (USD MILLION)

10.. CONVERSATIONAL AI MARKET, BY MODE OF INTEGRATION

10.1          INTRODUCTION
10.1.1            MODES OF INTEGRATION: COVID-19 IMPACT
・       FIGURE 43.. APP-BASED SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       TABLE 43.............. CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 
2016–2020 (USD MILLION)
・       TABLE 44.............. CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 
2021–2026 (USD MILLION)
10.2          WEB-BASED
10.2.1            GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS TO DRIVE THE ADOPTION OF CONVERSATIONAL AI
・       TABLE 45......... WEB-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 46......... WEB-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
10.3          APP-BASED
10.3.1            PROLIFERATION OF SMARTPHONES TO BOOST THE ADOPTION OF APP-BASED CONVERSATIONAL AI SOLUTIONS AMONG ENTERPRISES
・       TABLE 47.......... APP-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 48.......... APP-BASED: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)
10.4          TELEPHONIC

10.4.1      NEED TO FACILITATE CONVERSATIONS BETWEEN CUSTOMERS AND

 BUSINESSES TO BOOST THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS ACROSS THE TELEPHONIC MODE OF INTEGRATION
・       TABLE 49......... TELEPHONIC: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 50......... TELEPHONIC: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)

11.. CONVERSATIONAL AI MARKET, BY TECHNOLOGY

11.1          INTRODUCTION
11.1.1            TECHNOLOGIES: COVID-19 IMPACT
・       FIGURE 44.. MACHINE LEARNING AND DEEP LEARNING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       TABLE 51....... CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2020 (USD MILLION)
・       TABLE 52....... CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2021–2026 (USD MILLION)
11.2          MACHINE LEARNING AND DEEP LEARNING
11.2.1            GROWING NEED TO ANALYZE AND UNDERSTAND USERS’ ACTIVITIES AND PREFERENCES TO DRIVE THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS ACROSS THE GLOBE
・       TABLE 53.... ML AND DEEP LEARNING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 54.... ML AND DEEP LEARNING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
11.3          NATURAL LANGUAGE PROCESSING
11.3.1            NLP TECHNOLOGY TO GROW AT A RAPID PACE WITH THE GROWING NEED TO RECOGNIZE HUMAN VOICE BY MACHINES TO HANDLE QUERIES OR RESPONSES EFFECTIVELY
・       TABLE 55.. NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 56.. NATURAL LANGUAGE PROCESSING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
11.4          AUTOMATIC SPEECH RECOGNITION
11.4.1            RISING NEED TO HANDLE CUSTOMER SERVICES AND RESOLVE CUSTOMER QUERIES ACROSS LARGE ENTERPRISES TO BOOST THE DEMAND FOR CONVERSATION AI
・       TABLE 57.. AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 58.. AUTOMATIC SPEECH RECOGNITION: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

12.. CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION

12.1          INTRODUCTION
12.1.1            BUSINESS FUNCTIONS: COVID-19 IMPACT
・       FIGURE 45. OPERATIONS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       TABLE 59............ CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 
2016–2020 (USD MILLION)
・       TABLE 60............ CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 
2021–2026 (USD MILLION)
12.2          SALES AND MARKETING
12.2.1            GROWING NEED TO EFFECTIVELY RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS FOR SALES AND MARKETING
・       TABLE 61..... SALES AND MARKETING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 62..... SALES AND MARKETING: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
・       TABLE 63........................ SALES AND MARKETING: APPLICATIONS
・       TABLE 64........... CONVERSATIONAL AI MARKET SIZE, BY SALES AND MARKETING APPLICATION,  2016–2020 (USD MILLION)
・       TABLE 65........... CONVERSATIONAL AI MARKET SIZE, BY SALES AND MARKETING APPLICATION,  2021–2026 (USD MILLION)
12.3          HUMAN RESOURCE
12.3.1            CONVERSATIONAL AI FOR HR ENABLES ORGANIZATIONS TO AUTOMATE AN EMPLOYEE’S ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES IN REAL TIME
・       TABLE 66 HUMAN RESOURCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 67 HUMAN RESOURCE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
・       TABLE 68.............................. HUMAN RESOURCE: APPLICATIONS
・       TABLE 69 CONVERSATIONAL AI MARKET SIZE, BY HUMAN RESOURCE APPLICATION,  2016–2020 (USD MILLION)
・       TABLE 70 CONVERSATIONAL AI MARKET SIZE, BY HUMAN RESOURCE APPLICATION,  2021–2026 (USD MILLION)
12.4          FINANCE
12.4.1            CONVERSATIONAL AI SUPPORTS FINANCE TEAMS TO TRACK OUTSTANDING INVOICES AND AUTOMATE THE FOLLOW-UP PROCESS TO ENSURE THAT INVOICES ARE PAID AND CLOSED ON TIME
・       TABLE 71.. FINANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 72.. FINANCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)
・       TABLE 73............................................ FINANCE: APPLICATIONS
・       TABLE 74.............. CONVERSATIONAL AI MARKET SIZE, BY FINANCE APPLICATION, 
2016–2020 (USD MILLION)
・       TABLE 75.............. CONVERSATIONAL AI MARKET SIZE, BY FINANCE APPLICATION, 
2021–2026 (USD MILLION)
12.5          OPERATIONS
12.5.1            CONVERSATIONAL AI IS USED TO HANDLE COMPLEX OPERATIONS AND SUPPLY CHAIN TASKS FOR IMPROVED PRODUCTIVITY
・       TABLE 76........ OPERATIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 77........ OPERATIONS: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
・       TABLE 78...................................... OPERATIONS: APPLICATIONS
・       TABLE 79......... CONVERSATIONAL AI MARKET SIZE, BY OPERATIONS APPLICATION, 
2016–2020 (USD MILLION)
・       TABLE 80......... CONVERSATIONAL AI MARKET SIZE, BY OPERATIONS APPLICATION, 
2021–2026 (USD MILLION)
12.6          IT SERVICE MANAGEMENT
12.6.1            CONVERSATIONAL AI ACROSS ITSM IS USED TO STREAMLINE IT PROCESSES AND RESOLVE CUSTOMER QUERIES AT A FASTER RATE
・       TABLE 81....... ITSM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2016–2020 (USD MILLION)
・       TABLE 82....... ITSM: CONVERSATIONAL AI MARKET SIZE, BY REGION,
2021–2026 (USD MILLION)
・       TABLE 83................................................. ITSM: APPLICATIONS
・       TABLE 84 CONVERSATIONAL AI MARKET SIZE, BY ITSM APPLICATION,
2016–2020 (USD MILLION)
・       TABLE 85 CONVERSATIONAL AI MARKET SIZE, BY ITSM APPLICATION,
2021–2026 (USD MILLION)

13.. CONVERSATIONAL AI MARKET, BY VERTICAL

13.1          INTRODUCTION
13.1.1            VERTICALS: COVID-19 IMPACT
・       FIGURE 46. HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
13.1.2            MAJOR USE CASES: BY VERTICAL
・       TABLE 86............ CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION)
・       TABLE 87............ CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION)
13.2          BANKING, FINANCIAL SERVICES, AND INSURANCE
13.2.1            CONVERSATIONAL AI SOLUTIONS HELP FINANCIAL INSTITUTIONS EFFORTLESSLY CONNECT WITH CUSTOMERS TO PROVIDE AN ENHANCED CUSTOMER EXPERIENCE
・       TABLE 88............ BANKING FINANCIAL SERVICES AND INSURANCE: CONVERSATIONAL AI MARKET SIZE,  BY REGION, 2016–2020 (USD MILLION)
・       TABLE 89............ BANKING FINANCIAL SERVICES AND INSURANCE: CONVERSATIONAL AI MARKET SIZE,  BY REGION, 2021–2026 (USD MILLION)
13.3          RETAIL AND ECOMMERCE
13.3.1            INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS BY THE RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS TO LEAD TO GREATER CUSTOMER ENGAGEMENT AND LOYALTY
・       TABLE 90... RETAIL AND ECOMMERCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 91... RETAIL AND ECOMMERCE: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
13.4          MEDIA AND ENTERTAINMENT
13.4.1            THE RISING DEMAND FOR PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE TO INCREASE THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS AMONG MEDIA AND ENTERTAINMENT FIRMS
・       TABLE 92.......... MEDIA AND ENTERTAINMENT: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 93.......... MEDIA AND ENTERTAINMENT: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
13.5          HEALTHCARE AND LIFE SCIENCES
13.5.1            THE NEED TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND ENHANCE PATIENT EXPERIENCE TO DRIVE THE ADOPTION OF CONVERSATIONAL AI ACROSS THE VERTICAL
・       TABLE 94.... HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 95.... HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
13.6          IT AND TELECOM
13.6.1            THE GROWING DEMAND FOR EFFECTIVE CONTACT CENTERS AND OPERATIONAL COST REDUCTION TO GIVE A BOOST TO THE GROWTH OF CONVERSATIONAL AI ACROSS THE IT AND TELECOM VERTICAL
・       TABLE 96... IT AND TELECOM: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 97... IT AND TELECOM: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
13.7          TRAVEL AND HOSPITALITY
13.7.1            THE RISING NEED TO AUTOMATE BOOKING PROCESSES AND SCHEDULE MANAGEMENT TO DRIVE THE GROWTH OF CONVERSATIONAL AI IN THE TRAVEL AND HOSPITALITY INDUSTRY
・       TABLE 98... TRAVEL AND HOSPITALITY: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 99... TRAVEL AND HOSPITALITY: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
13.8          AUTOMOTIVE
13.8.1            THE GROWING NEED TO INFORM CUSTOMERS ABOUT IN-CAR SYSTEMS AND SCHEDULE A TEST DRIVE WOULD BOOST THE ADOPTION OF CONVERSATIONAL AI IN THE AUTOMOTIVE VERTICAL
・       TABLE 100...... AUTOMOTIVE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 101...... AUTOMOTIVE: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)
13.9          OTHER VERTICALS
・       TABLE 102 OTHER VERTICALS: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2016–2020 (USD MILLION)
・       TABLE 103 OTHER VERTICALS: CONVERSATIONAL AI MARKET SIZE, BY REGION, 
2021–2026 (USD MILLION)

14.. CONVERSATIONAL AI MARKET, BY REGION

14.1          INTRODUCTION
・       FIGURE 47. INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       FIGURE 48... ASIA PACIFIC TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD
・       TABLE 104... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
・       TABLE 105... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
14.2          NORTH AMERICA
14.2.1            NORTH AMERICA: COVID-19 IMPACT
14.2.2            NORTH AMERICA: REGULATIONS
14.2.2.1          PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (PIPEDA
14.2.2.2          GRAMM–LEACH–BLILEY (GLB) ACT
14.2.2.3          HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996
14.2.2.4          HEALTH LEVEL SEVEN (HL7)
14.2.2.5          OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA)
14.2.2.6          FEDERAL INFORMATION SECURITY MANAGEMENT ACT (FISMA)
14.2.2.7          FEDERAL INFORMATION PROCESSING STANDARDS (FIPS)
14.2.2.8          CALIFORNIA CONSUMER PRIVACY ACT (CSPA)
・       FIGURE 49......................... NORTH AMERICA: MARKET SNAPSHOT
・       TABLE 106. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 107. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
・       TABLE 108. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 
2016–2020 (USD MILLION)
・       TABLE 109. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 
2021–2026 (USD MILLION)
・       TABLE 110. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION)
・       TABLE 111. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION)
・       TABLE 112. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2016–2020 (USD MILLION)
・       TABLE 113. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2021–2026 (USD MILLION)
・       TABLE 114. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2016–2020 (USD MILLION)
・       TABLE 115. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2021–2026 (USD MILLION)
・       TABLE 116. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2016–2020 (USD MILLION)
・       TABLE 117. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2021–2026 (USD MILLION)
・       TABLE 118. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
・       TABLE 119. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2021–2026 (USD MILLION)
・       TABLE 120. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2016–2020 (USD MILLION)
・       TABLE 121. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2021–2026 (USD MILLION)

・       TABLE 122. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 
2016–2020 (USD MILLION)
・       TABLE 123. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 
2021–2026 (USD MILLION)
・       TABLE 124. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 
2016–2020 (USD MILLION)
・       TABLE 125. NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 
2021–2026 (USD MILLION)
14.2.3            UNITED STATES
14.2.3.1          THE GROWING IMPLEMENTATION OF AI AND ML-BASED SOLUTIONS FOR ENHANCED CUSTOMER SERVICE TO FUEL THE DEMAND FOR CONVERSATIONAL AI IN THE US
・       TABLE 126... UNITED STATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 127... UNITED STATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
14.2.4            CANADA
14.2.4.1          THE REALIZATION BY COMPANIES TO ENHANCE CUSTOMER EXPERIENCE AND HANDLE COMPLEX BUSINESS PROCESSES TO DRIVE THE GROWTH OF CONVERSATIONAL AI SOLUTIONS IN CANADA
・       TABLE 128............ CANADA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 129............ CANADA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
14.3          EUROPE
14.3.1            EUROPE: COVID-19 IMPACT
14.3.2            EUROPE: REGULATIONS
14.3.2.1          GENERAL DATA PROTECTION REGULATION (GDPR)
14.3.2.2          PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS)
14.3.2.3          EUROPEAN COMMITTEE FOR STANDARDIZATION (CEN)
・       TABLE 130............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 131............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
・       TABLE 132..... EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION)
・       TABLE 133..... EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION)
・       TABLE 134 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION)
・       TABLE 135 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION)
・       TABLE 136............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 
2016–2020 (USD MILLION)
・       TABLE 137............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 
2021–2026 (USD MILLION)
・       TABLE 138 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2016–2020 (USD MILLION)
・       TABLE 139 EUROPE: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2021–2026 (USD MILLION)
・       TABLE 140............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2016–2020 (USD MILLION)
・       TABLE 141............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2021–2026 (USD MILLION)
・       TABLE 142............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
・       TABLE 143............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2021–2026 (USD MILLION)
・       TABLE 144............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2016–2020 (USD MILLION)
・       TABLE 145............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2021–2026 (USD MILLION)
・       TABLE 146............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION)
・       TABLE 147............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION)
・       TABLE 148............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION)
・       TABLE 149............ EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2021–2026 (USD MILLION)
14.3.3            UNITED KINGDOM
14.3.3.1          THE HEAVY INFLOW OF CAPITAL FROM VARIOUS INVESTORS TO FUEL THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS IN THE UK
・       TABLE 150 UNITED KINGDOM: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 151 UNITED KINGDOM: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
14.3.4            GERMANY
14.3.4.1          RISING GOVERNMENT SUPPORT AND HIGHLY SKILLED LABOR FORCE TO DRIVE THE GROWTH OF CONVERSATIONAL AI IN GERMANY
・       TABLE 152.......... GERMANY: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 153.......... GERMANY: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
14.3.5            FRANCE
14.3.5.1          THE RISING ACCEPTANCE OF DIGITAL TRANSFORMATION ACROSS LARGE AND MID-SIZED ORGANIZATIONS TO DRIVE THE GROWTH OF THE CONVERSATIONAL AI MARKET IN FRANCE
・       TABLE 154............. FRANCE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 155............. FRANCE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
14.3.6            REST OF EUROPE
・       TABLE 156. REST OF EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 157. REST OF EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
14.4          ASIA PACIFIC
14.4.1            ASIA PACIFIC: COVID-19 IMPACT
14.4.2            ASIA PACIFIC: REGULATIONS
14.4.2.1          PERSONAL DATA PROTECTION ACT (PDPA)
14.4.2.2          ACT ON THE PROTECTION OF PERSONAL INFORMATION (APPI)
14.4.2.3          INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO) 27001
・       FIGURE 50............................. ASIA PACIFIC: MARKET SNAPSHOT
・       TABLE 158...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 159...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
・       TABLE 160...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION)
・       TABLE 161...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION)
・       TABLE 162...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 
2016–2020 (USD MILLION)
・       TABLE 163...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 
2021–2026 (USD MILLION)
・       TABLE 164...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 
2016–2020 (USD MILLION)
・       TABLE 165...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 
2021–2026 (USD MILLION)
・       TABLE 166...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2016–2020 (USD MILLION)
・       TABLE 167...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2021–2026 (USD MILLION)
・       TABLE 168...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2016–2020 (USD MILLION)
・       TABLE 169...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2021–2026 (USD MILLION)
・       TABLE 170...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
・       TABLE 171...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2021–2026 (USD MILLION)
・       TABLE 172...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2016–2020 (USD MILLION)
・       TABLE 173...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2021–2026 (USD MILLION)
・       TABLE 174...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 
2016–2020 (USD MILLION)
・       TABLE 175...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 
2021–2026 (USD MILLION)
・       TABLE 176...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 
2016–2020 (USD MILLION)
・       TABLE 177...... ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 
2021–2026 (USD MILLION)
14.4.3            INDIA
14.4.3.1          THE INCREASE IN INVESTMENTS AMONG STARTUPS AND THE GROWTH OF AI TECHNOLOGY AMONG VERTICALS TO TRIGGER CONVERSATIONAL AI ADOPTION IN INDIA
・       TABLE 178................ INDIA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION)
・       TABLE 179................ INDIA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION)
14.4.4            JAPAN
14.4.4.1          THE ADOPTION OF ADVANCED TECHNOLOGIES AND THE NEED TO PREVENT ORGANIZATIONS FROM DATA BREACHES TO DRIVE THE ADOPTION OF CONVERSATIONAL AI IN JAPAN
・       TABLE 180............... JAPAN: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION)
・       TABLE 181............... JAPAN: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION)
14.4.5            CHINA
14.4.5.1          THE INCREASING INVESTMENTS IN THE AI LANDSCAPE TO DRIVE THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS IN CHINA
・       TABLE 182............... CHINA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION)
・       TABLE 183............... CHINA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION)
14.4.6            REST OF ASIA PACIFIC
・       TABLE 184...... REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 185...... REST OF ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
14.5          MIDDLE EAST AND AFRICA
14.5.1            MIDDLE EAST AND AFRICA: COVID-19 IMPACT
14.5.2            MIDDLE EAST AND AFRICA: REGULATIONS
14.5.2.1          ISRAELI PRIVACY PROTECTION REGULATIONS (DATA SECURITY), 5777-2017
14.5.2.2          GDPR APPLICABILITY IN KSA
14.5.2.3          PROTECTION OF PERSONAL INFORMATION ACT (POPIA)
・       TABLE 186 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 187 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
・       TABLE 188 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,  2016–2020 (USD MILLION)
・       TABLE 189 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE,  2021–2026 (USD MILLION)
・       TABLE 190 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,  2016–2020 (USD MILLION)
・       TABLE 191 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,  2021–2026 (USD MILLION)
・       TABLE 192 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2016–2020 (USD MILLION)
・       TABLE 193 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2021–2026 (USD MILLION)
・       TABLE 194 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2016–2020 (USD MILLION)
・       TABLE 195 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION, 2021–2026 (USD MILLION)
・       TABLE 196 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION)
・       TABLE 197 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
・       TABLE 198 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
・       TABLE 199 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
・       TABLE 200 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION)
・       TABLE 201 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION)
・       TABLE 202 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,  2016–2020 (USD MILLION)
・       TABLE 203 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,  2021–2026 (USD MILLION)
・       TABLE 204 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2016–2020 (USD MILLION)
・       TABLE 205 MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY REGION,  2021–2026 (USD MILLION)
14.5.3            ISRAEL
14.5.3.1          THE UPCOMING AI STARTUPS FOR ENHANCED CUSTOMER SUPPORT SERVICES TO DRIVE THE GROWTH OF THE CONVERSATIONAL AI MARKET IN ISRAEL
・       TABLE 206.............. ISRAEL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 207.............. ISRAEL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
14.5.4            UNITED ARAB EMIRATES
14.5.4.1          THE NEED TO RESOLVE CUSTOMER QUERIES IN REAL TIME AND ENHANCE PRODUCTIVITY TO DRIVE THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS IN THE REGION
・       TABLE 208... UNITED ARAB EMIRATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 209... UNITED ARAB EMIRATES: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
14.5.5            SOUTH AFRICA
14.5.5.1          THE RISING NEED TO ENHANCE CUSTOMER EXPERIENCE TO DRIVE THE DEMAND FOR CONVERSATIONAL AI SOLUTIONS IN SOUTH AFRICA
・       TABLE 210.... SOUTH AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 211.... SOUTH AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  
2021–2026 (USD MILLION)
14.5.6            REST OF MIDDLE EAST AND AFRICA
・       TABLE 212 REST OF MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION)
・       TABLE 213 REST OF MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
14.6          LATIN AMERICA
14.6.1            LATIN AMERICA: COVID-19 IMPACT
14.6.2            LATIN AMERICA: REGULATIONS
14.6.2.1          BRAZIL DATA PROTECTION LAW
14.6.2.2          ARGENTINA PERSONAL DATA PROTECTION LAW NO. 25.326
14.6.2.3          FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
・       TABLE 214... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 215... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)
・       TABLE 216... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 
2016–2020 (USD MILLION)
・       TABLE 217... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 
2021–2026 (USD MILLION)
・       TABLE 218... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION)
・       TABLE 219... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 
2021–2026 (USD MILLION)
・       TABLE 220... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2016–2020 (USD MILLION)
・       TABLE 221... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,  2021–2026 (USD MILLION)
・       TABLE 222... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2016–2020 (USD MILLION)
・       TABLE 223... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY MODE OF INTEGRATION,  2021–2026 (USD MILLION)
・       TABLE 224... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2016–2020 (USD MILLION)
・       TABLE 225... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,  2021–2026 (USD MILLION)
・       TABLE 226... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
・       TABLE 227... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY ORGANIZATION SIZE,  2021–2026 (USD MILLION)
・       TABLE 228... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2016–2020 (USD MILLION)
・       TABLE 229... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY BUSINESS FUNCTION,  2021–2026 (USD MILLION)
・       TABLE 230... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION)
・       TABLE 231... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 
2021–2026 (USD MILLION)
・       TABLE 232... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY,
2016–2020 (USD MILLION)
・       TABLE 233... LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 
2021–2026 (USD MILLION)
14.6.3            BRAZIL

14.6.3.1          EMERGING STARTUPS IN BRAZIL TO DRIVE THE GROWTH OF THE CONVERSATIONAL AI MARKET
・       TABLE 234.............. BRAZIL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 235.............. BRAZIL: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2021–2026 (USD MILLION)
14.6.4            MEXICO
14.6.4.1          THE GROWING DEMAND FOR AI-BASED TECHNOLOGIES TO FUEL THE ADOPTION OF CONVERSATIONAL AI SOLUTIONS IN MEXICO
・       TABLE 236............. MEXICO: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 
2016–2020 (USD MILLION)
・       TABLE 237............. MEXICO: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  
2021–2026 (USD MILLION)
14.6.5            REST OF LATIN AMERICA
・       TABLE 238... REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2016–2020 (USD MILLION)
・       TABLE 239... REST OF LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,  2021–2026 (USD MILLION)

15.. COMPETITIVE LANDSCAPE

15.1          OVERVIEW
15.2          KEY PLAYER STRATEGIES
15.3          REVENUE ANALYSIS
・       FIGURE 51.... REVENUE ANALYSIS FOR KEY COMPANIES IN THE PAST FIVE YEARS
15.4          MARKET SHARE ANALYSIS
・       FIGURE 52............ MARKET SHARE ANALYSIS FOR KEY COMPANIES
・       TABLE 240. CONVERSATIONAL AI MARKET: DEGREE OF COMPETITION
15.5          COMPANY EVALUATION QUADRANT
15.5.1            STARS
15.5.2            EMERGING LEADERS
15.5.3            PERVASIVE
15.5.4            PARTICIPANT
・       FIGURE 53... KEY CONVERSATIONAL AI MARKET PLAYERS: COMPANY EVALUATION QUADRANT, 2021
15.6          COMPETITIVE BENCHMARKING
15.6.1            COMPANY PRODUCT FOOTPRINT
・       FIGURE 54.. PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CONVERSATIONAL AI MARKET
・       FIGURE 55.... BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE CONVERSATIONAL AI MARKET
・       TABLE 241................................ COMPANY OFFERING FOOTPRINT
・       TABLE 242.................................. COMPANY REGION FOOTPRINT
15.7          STARTUP/SME EVALUATION QUADRANT
15.7.1            PROGRESSIVE COMPANIES
15.7.2            RESPONSIVE COMPANIES
15.7.3            DYNAMIC COMPANIES
15.7.4            STARTING BLOCKS
・       FIGURE 56............. STARTUP/SMES: CONVERSATIONAL AI MARKET EVALUATION QUADRANT, 2021
15.8          STARTUP/SME COMPETITIVE BENCHMARKING
15.8.1            COMPANY PRODUCT FOOTPRINT
・       FIGURE 57 PRODUCT PORTFOLIO ANALYSIS OF STARTUP/SME IN THE CONVERSATIONAL AI MARKET
・       FIGURE 58 BUSINESS STRATEGY EXCELLENCE OF STARTUP/SMES IN THE CONVERSATIONAL AI MARKET
・       TABLE 243............ STARTUP/SME COMPANY OFFERING FOOTPRINT
・       TABLE 244............... STARTUP/SME COMPANY REGION FOOTPRINT
15.9          COMPETITIVE SCENARIO AND TRENDS
15.9.1            PRODUCT LAUNCHES
・       TABLE 245...... CONVERSATIONAL AI MARKET: PRODUCT LAUNCHES, JANUARY 2020–SEPTEBER 2021
15.9.2            DEALS
・       TABLE 246. CONVERSATIONAL AI MARKET: DEALS, FEBRUARY 2020– SEPTEMBER 2021
15.9.3            OTHERS

16.. COMPANY PROFILES

16.1          INTRODUCTION
16.2          KEY PLAYERS
(BUSINESS AND FINANCIAL OVERVIEW, SOLUTIONS OFFERED, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENT, MNM VIEW, KEY STRENGTHS/RIGHT TO WIN, STRATEGIC CHOICES MADE, AND WEAKNESSES AND COMPETITIVE THREATS)*
16.2.1            GOOGLE
・       TABLE 247............. GOOGLE: BUSINESS AND FINANCIAL OVERVIEW
・       FIGURE 59................................. GOOGLE: COMPANY SNAPSHOT
・       TABLE 248.................................. GOOGLE: SOLUTIONS OFFERED
・       TABLE 249..... GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
・       TABLE 250..................................................... GOOGLE: DEALS
16.2.2            MICROSOFT
・       TABLE 251............................. MICROSOFT: BUSINESS OVERVIEW
・       FIGURE 60............................ MICROSOFT: COMPANY SNAPSHOT
・       TABLE 252............................... MICROSOFT: SERVICES OFFERED
・       TABLE 253................................................ MICROSOFT: DEALS.. 258
16.2.3            AWS
・       TABLE 254....................................... AWS: BUSINESS OVERVIEW
・       FIGURE 61...................................... AWS: COMPANY SNAPSHOT
・       TABLE 255......................................... AWS: SERVICES OFFERED
・       TABLE 256.......... AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
・       TABLE 257.......................................................... AWS: DEALS
16.2.4            IBM
・       TABLE 258....................................... IBM: BUSINESS OVERVIEW
・       FIGURE 62....................................... IBM: COMPANY SNAPSHOT
・       TABLE 259......................................... IBM: SOLUTION OFFERED
・       TABLE 260......................................... IBM: DEALS AND OTHERS
16.2.5            BAIDU
・       TABLE 261.................................... BAIDU: BUSINESS OVERVIEW
・       FIGURE 63.................................... BAIDU: COMPANY SNAPSHOT
・       TABLE 262.................................... BAIDU: SOLUTIONS OFFERED
・       TABLE 263........................................................ BAIDU: DEALS
16.2.6            ORACLE
・       TABLE 264.................................. ORACLE: BUSINESS OVERVIEW
・       FIGURE 64................................. ORACLE: COMPANY SNAPSHOT
・       TABLE 265.................................. ORACLE: SOLUTIONS OFFERED
・       TABLE 266............................ ORACLE: SOLUTION ENHACEMENTS
・       TABLE 267...................................................... ORACLE: DEALS
16.2.7            SAP
・       TABLE 268....................................... SAP: BUSINESS OVERVIEW
・       FIGURE 65....................................... SAP: COMPANY SNAPSHOT
・       TABLE 269....................................... SAP: SOLUTIONS OFFERED
・       TABLE 270.......... SAP: SOLUTION LAUNCHES AND ENHANCEMENTS
・       TABLE 271......................................... SAP: DEALS AND OTHERS
16.2.8            FIS
・       TABLE 272......................................... FIS: BUSINESS OVERVIEW
・       FIGURE 66........................................ FIS: COMPANY SNAPSHOT
・       TABLE 273......................................... FIS: SOLUTIONS OFFERED
・       TABLE 274............................................................ FIS: DEALS
16.2.9            ARTIFICIAL SOLUTIONS
・       TABLE 275............... ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
・       FIGURE 67.............. ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
・       TABLE 276............... ARTIFICIAL SOLUTIONS: SOLUTIONS OFFERED
・       TABLE 277................. ARTIFICIAL SOLUTIONS: SERVICES OFFERED
・       TABLE 278........ ARTIFICIAL SOLUTIONS: SOLUTION LAUNCHES AND ENHANCEMENTS
・       TABLE 279.................................. ARTIFICIAL SOLUTIONS: DEALS
16.2.10         KORE.AI
・       TABLE 280.................................. KORE.AI: BUSINESS OVERVIEW
・       TABLE 281.................................. KORE.AI: SOLUTIONS OFFERED
・       TABLE 282.................................... KORE.AI: SERVICES OFFERED
・       TABLE 283..... KORE.AI: SOLUTION LAUNCHES AND ENHANCEMENTS
・       TABLE 284..................................................... KORE.AI: DEALS
16.2.11         CONVERSICA
16.2.12         INBENTA
16.2.13         CREATIVE VIRTUAL
16.2.14         SOUNDHOUND
16.2.15         AVAAMO
16.2.16         HAPTIK
16.2.17         SOLVVY
16.2.18         MINDMELD
16.2.19         KASISTO
16.2.20         GUPSHUP
16.3          SMES/START UPS
16.3.1            SENSEFORTH.AI
16.3.2            COGNIGY
16.3.3            RASA
16.3.4            PYPESTREAM
16.3.5            RULAI
16.3.6            AMPLIFYREACH
16.3.7            SAARTHI.AI
16.3.8            EXCEED.AI
16.3.9            CLINC
16.3.10         MINDSAY
*DETAILS ON BUSINESS AND FINANCIAL OVERVIEW, SOLUTIONS OFFERED, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENT, MNM VIEW, KEY STRENGTHS/RIGHT TO WIN, STRATEGIC CHOICES MADE, AND WEAKNESSES AND COMPETITIVE THREATS MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES.

17.. ADJACENT AND RELATED MARKETS

17.1          INTRODUCTION
17.2          CHATBOT MARKET - GLOBAL FORECAST TO 2026
17.2.1            MARKET DEFINITION.. 293
17.2.2            MARKET OVERVIEW... 293
17.2.2.1          CHATBOT MARKET, BY COMPONENT
・       TABLE 285.... CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 286.... CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
17.2.2.2          CHATBOT MARKET, BY SERVICE
・       TABLE 287. SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 288. SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
17.2.2.3          CHATBOT MARKET, BY TYPE
・       TABLE 289........ CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 290........ CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
17.2.2.4          CHATBOT MARKET, BY DEPLOYMENT MODE
・       TABLE 291.. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 292.. CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
17.2.2.5          CHATBOT MARKET, BY BUSINESS FUNCTION
・       TABLE 293.......... CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2015–2019 (USD MILLION)
・       TABLE 294.......... CHATBOT MARKET SIZE, BY BUSINESS FUNCTION,
2020–2026 (USD MILLION)
17.2.2.6          CHATBOT MARKET, BY VERTICAL
・       TABLE 295.. CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
・       TABLE 296.. CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
17.2.2.7          CHATBOT MARKET, BY REGION
・       TABLE 297.... CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 298.... CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
17.3          NATURAL LANGUAGE PROCESSING MARKET - GLOBAL FORECAST TO 2026
17.3.1            MARKET DEFINITION.. 299
17.3.2            MARKET OVERVIEW... 299
17.3.2.1          NLP MARKET, BY COMPONENT
・       TABLE 299...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 
2015–2019 (USD MILLION)
・       TABLE 300...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY COMPONENT, 
2019–2026 (USD MILLION)
17.3.2.2          NLP MARKET, BY SOLUTION
・       TABLE 301. SOLUTIONS: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,  2015–2019 (USD MILLION)
・       TABLE 302. SOLUTIONS: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,  2019–2026 (USD MILLION)
17.3.2.3          NLP MARKET, BY SERVICE
・       TABLE 303... SERVICES: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,  2015–2019 (USD MILLION)
・       TABLE 304... SERVICES: NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,  2019–2026 (USD MILLION)
17.3.2.4          NLP MARKET, BY DEPLOYMENT MODE
・       TABLE 305...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE,  2015–2019 (USD MILLION)
・       TABLE 306...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY DEPLOYMENT MODE,  2019–2026 (USD MILLION)
17.3.2.5          NLP MARKET, BY TYPE
・       TABLE 307...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,
2015–2019 (USD MILLION)
・       TABLE 308...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY TYPE,
2019–2026 (USD MILLION)
17.3.2.6          NLP MARKET, BY VERTICAL
・       TABLE 309...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 
2015–2019 (USD MILLION)
・       TABLE 310...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY VERTICAL, 
2019–2026 (USD MILLION)
17.3.2.7          NLP MARKET, BY REGION
・       TABLE 311...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 
2015–2019 (USD MILLION)
・       TABLE 312...... NATURAL LANGUAGE PROCESSING MARKET SIZE, BY REGION, 
2019–2026 (USD MILLION)
18.. APPENDIX


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