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チャットボットの世界市場:コンポーネント別、用途・業界別2026年予測

Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026

出版元:MarketsandMarketsLinkIcon出版元について
発行年:2021年3月
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【レポート紹介】
チャットボット市場は今後急拡大が期待され、その世界市場規模は2020年で推計29億ドル、2026年段階では105億ドルに達すると予測されます。レポートはチャットボットの世界市場について2026年までの市場予測データ(金額US$)を掲載しています。また市場をさまざまな切り口で細分化し、そのセグメント市場ごとの市場予測を中心に構成されています。当レポートでの各種セグメント市場の区分は、コンポーネント別市場、タイプ別市場、展開モード別市場、チャンネル別市場、組織サイズ別市場、ビジネス機能別市場、用途別市場、業界別市場、および主要国地域別市場、などとなっています。また競合状況、主要企業情報(20社)、市場ダイナミクス、COVID-19の影響、市場シェアなどの分析情報も加味し、チャットボット市場の今後成長性および動向を詳細にレポートしています。

 

【レポート構成概要】
◆チャットボットの世界市場予測2018-2026年
・市場規模(US$)

◆コンポーネント別、市場-2026年
ソリューション
・ソフトウェア
・プラットフォーム
サービス
・管理サービス
・プロフェッショナルサービス
-コンサルティング
-システム統合/実装
-サポート/メンテナンス
※(市場規模US$) 

◆タイプ別、市場-2026年
・ルールベース
・AIベース
※(市場規模US$)

◆展開モード別、市場-2026年
・オンプレミス
・クラウド
※(市場規模US$)

◆チャンネル別、市場-2026年
・ウェブサイト
・問い合わせセンター
・ソーシャルメディア
・モバイルアプリ
※(市場規模US$)

◆組織サイズ別-2026年
・大企業
・中小企業
※(市場規模US$)

◆ビジネス機能別-2026年
・情報技術サービス管理
・人事
・販売/マーケティング
・財務
※(市場規模US$)

◆用途別-2026年
・顧客サービス
・パーソナルアシスタント
・ブランディング/広告
・顧客エンゲージメント/保持
・データプライバシー/コンプライアンス
・従業員エンゲージメント/オンボーディング
・決済処理
・その他
※(市場規模US$)

◆業界別-2026年
・銀行/金融サービス/保険
・情報技術/通信
・小売り/e-コマース
・ヘルスケア/ライフサイエンス
・トラベル/ホスピタリティ
・メディア/エンターテインメント
・輸送/物流
・政府
・その他
※(市場規模US$)

◆主要国地域別市場-2026年
北米
・米国、カナダ
欧州
・英国、ドイツ、フランス
・その他欧州
アジア太平洋
・日本、中国、インド
・その他アジア太平洋
中東アフリカ
・イスラエル、UAE、南アフリカ
・その他中東アフリカ
中南米
・ブラジル、メキシコ
・その他中南米
※地域別に全セグメントの細分化データ掲載、詳細は目次参照

◆市場分析
・市場ダイナミクス分析(ドライバー、障壁、機会、課題)
・ケーススタディ分析
・バリューチェーン分析
・規制状況
・チャットボット市場:COVID-19の影響
・特許分析
・価格モデル分析
・ファイブフォース分析
・技術分析
・市場シェア-2020
・競合状況

◆チャットボットの主要企業プロフィール動向
・IBM
・MICROSOFT
・GOOGLE
・AMAZON WEB SERVICES (AWS)
・NUANCE COMMUNICATIONS
・SERVICENOW
・CREATIVE VIRTUAL
・KORE.AI
・ARTIFICIAL SOLUTIONS
・INBENTA
・[24]7.AI
・AIVO
・CONVERSICA
・PERSONETICS
・ORACLE        
・LIVECHAT    
・MINDMELD  
・COGNICOR TECHNOLOGIES
・GUPSHUP     
・CONTUS

(その他企業)
・CHATFUEL   
・KEYREPLY    
・SMARTBOTS
・YELLOW MESSENGER
・KEVIT            
・YEKALIVA     
・PYPESTREAM
(全323頁)


【レポート詳細目次、データ項目一覧は当ページ下を参照ください】

英文詳細目次(table of contents)

【原文詳細目次】

Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026

Table of Contents

1.... INTRODUCTION

1.1             INTRODUCTION TO COVID-19
1.2             COVID-19 HEALTH ASSESSMENT
・       FIGURE 1............................... COVID-19: GLOBAL PROPAGATION
・       FIGURE 2................ COVID-19 PROPAGATION: SELECT COUNTRIES
1.3             COVID-19 ECONOMIC ASSESSMENT
・       FIGURE 3.... REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1              COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
・       FIGURE 4....................... CRITERIA IMPACTING GLOBAL ECONOMY
・       FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4             OBJECTIVES OF THE STUDY
1.5             MARKET DEFINITION
1.5.1              INCLUSIONS AND EXCLUSIONS
1.6             MARKET SCOPE
1.6.1              MARKET SEGMENTATION
1.6.2              REGIONS COVERED.. 34
1.6.3              YEARS CONSIDERED FOR THE STUDY
1.7             CURRENCY CONSIDERED
・       TABLE 1....... UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
1.8             STAKEHOLDERS
1.9             SUMMARY OF CHANGES

2.... RESEARCH METHODOLOGY

2.1             RESEARCH DATA
・       FIGURE 6......................... CHATBOT MARKET: RESEARCH DESIGN
2.1.1              SECONDARY DATA
2.1.2              PRIMARY DATA
・       TABLE 2................................................. PRIMARY INTERVIEWS
2.1.2.1            BREAKUP OF PRIMARY PROFILES
2.1.2.2            KEY INDUSTRY INSIGHTS
2.2             MARKET BREAKUP AND DATA TRIANGULATION
・       FIGURE 7............................................... DATA TRIANGULATION
2.3             MARKET SIZE ESTIMATION
・       FIGURE 8............. CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1              TOP-DOWN APPROACH.. 41
2.3.2              BOTTOM-UP APPROACH
・       FIGURE 9.. MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CHATBOT MARKET
・       FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF CHATBOT MARKET
・       FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
・       FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CHATBOT THROUGH OVERALL CHATBOT SPENDING
2.4             MARKET FORECAST
・       TABLE 3...................................................... FACTOR ANALYSIS.. 45
2.5             COMPANY EVALUATION MATRIX METHODOLOGY
・       FIGURE 13.... COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6             STARTUP/SME EVALUATION MATRIX METHODOLOGY
・       FIGURE 14............. START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7             ASSUMPTIONS FOR THE STUDY
2.8             LIMITATIONS OF THE STUDY
2.9             IMPLICATIONS OF COVID-19 ON THE CHATBOT MARKET
・       FIGURE 15.. QUARTERLY IMPACT OF COVID-19 DURING 2020–2021

3.... EXECUTIVE SUMMARY

・       TABLE 4. GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %)
・       TABLE 5. GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2020–2026 (USD MILLION, Y-O-Y %)
・       FIGURE 16. SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
・       FIGURE 17 SOFTWARE SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
・       FIGURE 18.... PROFESSIONAL SERVICES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
・       FIGURE 19. SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
・       FIGURE 20. AI BASED CHATBOT SEGMENT TO HOLD HIGHER MARKET SIZE IN 2020
・       FIGURE 21....... MOBILE APPLICATIONS SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
・       FIGURE 22..... SALES AND MARKETING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2020
・       FIGURE 23.......... CUSTOMER SERVICE SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
・       FIGURE 24....... ON-PREMISES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
・       FIGURE 25.. SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
・       FIGURE 26.... RETAIL AND ECOMMERCE VERTICAL TO HOLD HIGHEST MARKET SHARE IN 2020
・       FIGURE 27. NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2020

4.... PREMIUM INSIGHTS

4.1             ATTRACTIVE OPPORTUNITIES IN CHATBOT MARKET
・       FIGURE 28 ADVANCEMENTS IN TECHNOLOGY COUPLED WITH RISING CUSTOMER DEMAND FOR SELF-SERVICES OPERATIONS AND GROWTH IN NEED FOR 24*7 CUSTOMER SUPPORT AT LOWER OPERATIONAL COST TO DRIVE CHATBOT MARKET GROWTH
4.2             CHATBOT MARKET: TOP THREE APPLICATIONS
・       FIGURE 29. DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
4.3             CHATBOT MARKET: BY COMPONENT AND TOP THREE VERTICALS
・       FIGURE 30....... SOLUTION SEGMENT AND RETAIL AND ECOMMERCE VERTICAL SEGMENT TO HOLD HIGH MARKET SHARES IN 2020
4.4             CHATBOT MARKET: BY REGION
・       FIGURE 31.... NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020

5.... MARKET OVERVIEW

5.1             INTRODUCTION
5.2             CHATBOT: EVOLUTION
・       FIGURE 32............................... EVOLUTION OF CHATBOT MARKET
5.3             CHATBOT: ARCHITECTURE
・       FIGURE 33.............................. CHATBOT MARKET ARCHITECTURE
5.4             MARKET DYNAMICS
・       FIGURE 34............... DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CHATBOT MARKET
5.4.1              DRIVERS
5.4.1.1            ADVANCEMENTS IN TECHNOLOGY, COUPLED WITH RISING CUSTOMER DEMAND FOR SELF-SERVICE OPERATIONS
5.4.1.2            GROWTH IN NEED FOR 24×7 CUSTOMER SUPPORT AT A LOWER OPERATIONAL COST
5.4.1.3            INCREASE IN FOCUS ON CUSTOMER ENGAGEMENT THROUGH VARIOUS CHANNELS
5.4.2              RESTRAINTS
5.4.2.1            INABILITY TO RECOGNIZE CUSTOMER INTENT AND RESPOND EFFECTIVELY
5.4.2.2            DEARTH OF ACCURACY IN USER’S VOICE AUTHENTICATION
5.4.3              OPPORTUNITIES
5.4.3.1            INITIATIVES TOWARD THE DEVELOPMENT OF SELF-LEARNING CHATBOTS TO DELIVER A MORE HUMAN-LIKE CONVERSATIONAL EXPERIENCE
5.4.3.2            RISE IN DEMAND FOR AI-BASED CHATBOTS TO DELIVER ENHANCED CUSTOMER EXPERIENCE
5.4.4              CHALLENGES
5.4.4.1            LACK OF AWARENESS ABOUT THE EFFECT OF CHATBOT TECHNOLOGY ON VARIOUS APPLICATIONS
5.4.5              CUMULATIVE GROWTH ANALYSIS

5.5             CASE STUDY ANALYSIS
5.5.1              BANKBAZAAR IMPLEMENTED HAPTIK’S CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE CUSTOMER REACH
5.5.2              LOREAL PARTNERED WITH AUTOMAT TO DEVELOP A MESSAGING CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE PRODUCTIVITY
5.5.3              ZURICH INSURANCE GROUP WORKED WITH SPIXII TO DEVELOP ZARA CHATBOT FOR QUICK NOTIFICATIONS
5.5.4              UBISEND OFFERS VANARAMA A LEASING CHATBOT SOLUTION TO ENABLE CUSTOMERS TO BROWSE AND HANDLE CUSTOMER QUERIES
5.5.5              SIX PAYMENT SERVICES LTD. PARTNERED WITH ENTERPRISE BOT TO ENHANCE CUSTOMER SERVICE
5.5.6              OYO INTEGRATED HAPTIK’S LIVE CHAT AGENT TOOL TO PROVIDE CUSTOMER SUPPORT AND HANDLE QUERY OVER WHATSAPP
5.5.7              ELISA ESTONIA DEPLOYED MINDTITAN’S CHATBOT TO ANALYZE INCOMING CHATS AND IMPROVE CUSTOMER EXPERIENCE
5.5.8              TIA SELECTED RASA’S NLU TO INCORPORATE HIPAA COMPLIANT AND IMPROVE EFFICIENCY
5.5.9              SNAPS OFFERS NIKE A PERSONALIZED ENGAGEMENT MODEL TO INCREASE CUSTOMER ENGAGEMENT VIA MOBILE CHANNEL
5.5.10            DREAM 11 IMPLEMENTED HAPTIK’S SUPPORT BOT TO ENHANCE CUSTOMER SUPPORT DURING SEASONAL SPIKE
5.5.11            SEB RETAIL BANK ENHANCES THE EFFICIENCY OF INTERNAL AND EXTERNAL SUPPORT PROCESSES THROUGH IPSOFT’S AMELIA CHATBOT
5.6             VALUE CHAIN ANALYSIS

・       FIGURE 35........................................... VALUE CHAIN ANALYSIS
5.7             REGULATORY LANDSCAPE
5.7.1              GENERAL DATA PROTECTION REGULATION
5.7.2              HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.7.2.1            PAYMENT CARD INDUSTRY DATA SECURITY STANDARD
5.7.2.2            FINANCIAL INDUSTRY REGULATORY AUTHORITY
5.7.2.3            SERVICE ORGANIZATIONAL CONTROL 2
5.7.2.4            MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE II
5.8             CHATBOT MARKET: COVID-19 IMPACT
・       FIGURE 36. CHATBOT MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020
5.9             PATENT ANALYSIS
5.9.1              METHODOLOGY
5.9.2              DOCUMENT TYPE
・       TABLE 6.......................................................... PATENTS FILED
5.9.3              INNOVATION AND PATENT APPLICATIONS
・       FIGURE 37.. TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2010-2020
5.9.3.1            TOP APPLICANTS
・       FIGURE 38.. TOP 12 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2010-2020
・       TABLE 7.. TOP 20 PATENT OWNERS (US) IN CHATBOT MARKET, 2010-2020

5.10          PRICING MODEL ANALYSIS
5.11          PORTER’S FIVE FORCES ANALYSIS
・       FIGURE 39.............................. PORTER’S FIVE FORCES ANALYSIS
5.11.1            THREAT OF NEW ENTRANTS
5.11.2            THREAT OF SUBSTITUTES
5.11.3            BARGAINING POWER OF SUPPLIERS
5.11.4            BARGAINING POWER OF BUYERS
5.11.5            INTENSITY OF COMPETITIVE RIVALRY
5.12          SCENARIO
・       FIGURE 40....... CRITICAL FACTORS TO IMPACT THE GROWTH OF THE CHATBOT MARKET
5.13          TECHNOLOGY ANALYSIS
5.13.1            MACHINE LEARNING AND CHATBOT
5.13.2            DEEP LEARNING AND CHATBOT
5.13.3            NATURAL LANGUAGE PROCESSING AND CHATBOT
5.13.4            AUTOMATED SPEECH RECOGNITION AND CHATBOT

6.... CHATBOT MARKET, BY COMPONENT

6.1             INTRODUCTION
6.1.1              COMPONENTS: COVID-19 IMPACT
6.1.2              COMPONENTS: CHATBOT MARKET DRIVERS
・       FIGURE 41 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・       TABLE 8. CHATBOT MARKET SIZE BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 9. CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
6.2             SOLUTIONS
・       FIGURE 42 PLATFORM SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
・       TABLE 10 CHATBOT MARKET SIZE BY COMPONENT , 2015–2019 (USD MILLION)
・       TABLE 11... CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
6.2.1              SOFTWARE
・       TABLE 12.... SOFTWARE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 13.... SOFTWARE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.2.2              PLATFORM
・       TABLE 14..... PLATFORM: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 15..... PLATFORM: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3             SERVICES
・       FIGURE 43..... MANAGED SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・       TABLE 16... SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 17... SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
6.3.1              MANAGED SERVICES.. 94
・       TABLE 18. MANAGED SERVICES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 19. MANAGED SERVICES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.2              PROFESSIONAL SERVICES
・       TABLE 20...... PROFESSIONAL SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 21.......... PROFESSIONAL SERVICES: CHATBOT MARKET SIZE, BYTYPE, 2020–2026 (USD MILLION)
6.3.2.1            CONSULTING
・       TABLE 22. CONSULTING MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 23. CONSULTING MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.2.2            SYSTEM INTEGRATION AND IMPLEMENTATION
・       TABLE 24..... SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 25..... SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.2.3            SUPPORT AND MAINTENANCE
・       TABLE 26... SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 27... SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

7.... CHATBOT MARKET, BY TYPE

7.1             INTRODUCTION
7.1.1              TYPES: COVID-19 IMPACT
7.1.2              TYPES: CHATBOT MARKET DRIVERS
・       TABLE 28.......... CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 29.......... CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
7.2             RULE BASED
・       TABLE 30.. RULE BASED: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 31.. RULE BASED: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
7.3             AI BASED
・       TABLE 32 AI BASED: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 33 AI BASED: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

8.... CHATBOT MARKET, BY DEPLOYMENT MODE

8.1             INTRODUCTION
8.1.1              DEPLOYMENT MODES: COVID-19 IMPACT
8.1.2              DEPLOYMENT MODES: CHATBOT MARKET DRIVERS
・       FIGURE 44.... CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
・       TABLE 34.... CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 35.... CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)


8.2             ON-PREMISES
・       TABLE 36 ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 37 ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
8.3             CLOUD
・       TABLE 38.. CLOUD: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 39.. CLOUD: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

9.... CHATBOT MARKET, BY CHANNEL INTEGRATION

9.1             INTRODUCTION
9.1.1              CHANNEL INTEGRATIONS: COVID-19 IMPACT
9.1.2              CHANNEL INTEGRATIONS: CHATBOT MARKET DRIVERS
・       FIGURE 45..... SOCIAL MEDIA SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・       TABLE 40 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
・       TABLE 41 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
9.2             WEBSITES
・       TABLE 42..... WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 43..... WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.3             CONTACT CENTERS
・       TABLE 44... CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 45... CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.4             SOCIAL MEDIA
・       TABLE 46 SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 47 SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.5             MOBILE APPLICATIONS
・       TABLE 48.......... MOBILE APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 49.......... MOBILE APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

10.. CHATBOT MARKET, BY ORGANIZATION SIZE

10.1          INTRODUCTION
10.1.1            ORGANIZATION SIZE: COVID-19 IMPACT
10.1.2            ORGANIZATION SIZE: CHATBOT MARKET DRIVERS
・       FIGURE 46.. SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD
・       TABLE 50.... CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 51.... CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
10.2          LARGE ENTERPRISES
・       TABLE 52. LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 53. LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
10.3          SMALL AND MEDIUM-SIZED ENTERPRISES
・       TABLE 54....... SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION). 117
・       TABLE 55....... SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION). 118

11.. CHATBOT MARKET, BY BUSINESS FUNCTION

11.1          INTRODUCTION
11.1.1            BUSINESS FUNCTIONS: COVID-19 IMPACT
11.1.2            BUSINESS FUNCTIONS: CHATBOT MARKET DRIVERS
・       FIGURE 47. FINANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・       TABLE 56... CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 57... CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
11.2          INFORMATION TECHNOLOGY SERVICE MANAGEMENT
・       TABLE 58....... INFORMATION TECHNOLOGY SERVICE MANAGEMENT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 59....... INFORMATION TECHNOLOGY SERVICE MANAGEMENT: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
11.3          HUMAN RESOURCES
・       TABLE 60. HUMAN RESOURCES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 61. HUMAN RESOURCES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
11.4          SALES AND MARKETING
・       TABLE 62......... SALES AND MARKETING: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 63......... SALES AND MARKETING: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
11.5          FINANCE
・       TABLE 64 FINANCE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 65 FINANCE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

12.. CHATBOT MARKET, BY APPLICATION

12.1          INTRODUCTION
12.1.1            APPLICATIONS: COVID-19 IMPACT
12.1.2            APPLICATIONS: CHATBOT MARKET DRIVERS
・       FIGURE 48. DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・       TABLE 66...... CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
・       TABLE 67...... CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
12.2          CUSTOMER SERVICE
・       TABLE 68. CUSTOMER SERVICE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 69. CUSTOMER SERVICE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.3          PERSONAL ASSISTANT
・       TABLE 70 PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 71 PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.4          BRANDING AND ADVERTISEMENT
・       TABLE 72. BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 73. BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.5          CUSTOMER ENGAGEMENT AND RETENTION
・       TABLE 74....... CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION). 133
・       TABLE 75....... CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION). 133
12.6          DATA PRIVACY AND COMPLIANCE
・       TABLE 76. DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 77. DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.7          EMPLOYEE ENGAGEMENT AND ON BOARDING
・       TABLE 78... EMPLOYEE ENGAGEMENT AND ON-BOARDING: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 79... EMPLOYEE ENGAGEMENT AND ON-BOARDING: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.8          PAYMENT PROCESSING
・       TABLE 80......... PAYMENT PROCESSING: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 81......... PAYMENT PROCESSING: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
12.9          OTHER APPLICATIONS
・       TABLE 82 OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 83 OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

13.. CHATBOT MARKET, BY VERTICAL

13.1          INTRODUCTION
13.1.1            VERTICALS: COVID-19 IMPACT
13.1.2            VERTICALS: CHATBOT MARKET DRIVERS
・       FIGURE 49. HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・       TABLE 84... CHATBOT MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION)
・       TABLE 85... CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
13.2          BANKING, FINANCIAL SERVICES, AND INSURANCE
・       TABLE 86 BANKING FINANCIAL SERVICES AND INSURANCE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 87 BANKING FINANCIAL SERVICES AND INSURANCE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.3          INFORMATION TECHNOLOGY AND TELECOM
・       TABLE 88....... IT AND TELECOM: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 89....... IT AND TELECOM: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.4          RETAIL AND ECOMMERCE
・       TABLE 90....... RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 91....... RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.5          HEALTHCARE AND LIFE SCIENCES
・       TABLE 92 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 93 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.6          TRAVEL AND HOSPITALITY
・       TABLE 94....... TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 95....... TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.7          MEDIA AND ENTERTAINMENT
・       TABLE 96.. MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 97.. MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.8          TRANSPORTATION AND LOGISTICS
・       TABLE 98 TRANSPORTATION AND LOGISTICS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 99 TRANSPORTATION AND LOGISTICS: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

13.9          GOVERNMENT
・       TABLE 100........ GOVERNMENT: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 101........ GOVERNMENT: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
13.10        OTHER VERTICALS
・       TABLE 102... OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 103... OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)

14.. CHATBOT MARKET, BY REGION

14.1          INTRODUCTION
・       FIGURE 50.. ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
・       FIGURE 51............ INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
・       TABLE 104.... CHATBOT MARKET SIZE, BY REGION, 2015–2019 (USD MILLION)
・       TABLE 105.... CHATBOT MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
14.2          NORTH AMERICA
14.2.1            NORTH AMERICA: COVID-19 IMPACT
14.2.2            NORTH AMERICA: CHATBOT MARKET DRIVERS
14.2.3            NORTH AMERICA: REGULATORY IMPLICATIONS
14.2.3.1          UNITED STATES SECURITIES AND EXCHANGE COMMISSION
14.2.3.2          INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001
14.2.3.3          CALIFORNIA CONSUMER PRIVACY ACT
14.2.3.4          HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
・       FIGURE 52......................... NORTH AMERICA: MARKET SNAPSHOT
・       TABLE 106................ NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 107................ NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
・       TABLE 108. NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
・       TABLE 109. NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
・       TABLE 110... NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
・       TABLE 111... NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
・       TABLE 112................ NORTH AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
・       TABLE 113................ NORTH AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
・       TABLE 114......... NORTH AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 115......... NORTH AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
・       TABLE 116................ NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 117................ NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
・       TABLE 118... NORTH AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
・       TABLE 119... NORTH AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020–2026 (USD MILLION)
・       TABLE 120................ NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 121................ NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
・       TABLE 122.. NORTH AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 123.. NORTH AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
・       TABLE 124................ NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
・       TABLE 125................ NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
・       TABLE 126 NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
・       TABLE 127.. NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
・       TABLE 128.. NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
・       TABLE 129.. NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
14.2.4            UNITED STATES
14.2.5            CANADA
14.3          EUROPE
14.3.1            EUROPE: COVID-19 IMPACT
14.3.2            EUROPE: CHATBOT MARKET DRIVERS
14.3.3            EUROPE: REGULATORY IMPLICATIONS
14.3.3.1          GENERAL DATA PROTECTION REGULATION
・       TABLE 130 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 131 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
・       TABLE 132... EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
・       TABLE 133... EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
・       TABLE 134..... EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
・       TABLE 135..... EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
・       TABLE 136...... EUROPE: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
・       TABLE 137...... EUROPE: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
・       TABLE 138... EUROPE: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 139... EUROPE: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
・       TABLE 140 EUROPE: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 141 EUROPE: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
・       TABLE 142.............. EUROPE: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
・       TABLE 143.............. EUROPE: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
・       TABLE 144 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 145 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
・       TABLE 146............. EUROPE: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 147............. EUROPE: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
・       TABLE 148....... EUROPE: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
・       TABLE 149....... EUROPE: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
・       TABLE 150.. EUROPE: CHATBOT MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
・       TABLE 151.. EUROPE: CHATBOT MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
・       TABLE 152.... EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
・       TABLE 153.... EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
14.3.4            UNITED KINGDOM
14.3.5            GERMANY
14.3.6            FRANCE
14.3.7            REST OF EUROPE
14.4          ASIA PACIFIC
14.4.1            ASIA PACIFIC: COVID-19 IMPACT
14.4.2            ASIA PACIFIC: CHATBOT MARKET DRIVERS
14.4.3            ASIA PACIFIC: REGULATORY IMPLICATIONS
14.4.3.1          PERSONAL DATA PROTECTION ACT
・       FIGURE 53............................. ASIA PACIFIC: MARKET SNAPSHOT
・       TABLE 154.. ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 155.. ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
・       TABLE 156...... ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
・       TABLE 157...... ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
・       TABLE 158........ ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
・       TABLE 159........ ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
・       TABLE 160 ASIA PACIFIC: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
・       TABLE 161 ASIA PACIFIC: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
・       TABLE 162.... ASIA PACIFIC: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 163.... ASIA PACIFIC: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
・       TABLE 164... ASIA PACIFIC: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 165... ASIA PACIFIC: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
・       TABLE 166........ ASIA PACIFIC: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015–2019 (USD MILLION)
・       TABLE 167........ ASIA PACIFIC: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
・       TABLE 168 ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 169 ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
・       TABLE 170....... ASIA PACIFIC: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 171....... ASIA PACIFIC: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
・       TABLE 172 ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
・       TABLE 173 ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
・       TABLE 174..... ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
・       TABLE 175..... ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
・       TABLE 176....... ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
・       TABLE 177....... ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
14.4.4            CHINA
14.4.5            INDIA
14.4.6            JAPAN
14.4.7            REST OF ASIA PACIFIC

14.5          MIDDLE EAST AND AFRICA
14.5.1            MIDDLE EAST AND AFRICA: COVID-19 IMPACT
14.5.2            MIDDLE EAST AND AFRICA: CHATBOT MARKET DRIVERS
14.5.3            MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
14.5.3.1          PERSONAL DATA PROTECTION LAW
・       TABLE 178.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 179.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
・       TABLE 180.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
・       TABLE 181.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
・       TABLE 182.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
・       TABLE 183.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
・       TABLE 184.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION). 193
・       TABLE 185.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION). 193
・       TABLE 186.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 187.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
・       TABLE 188.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 189.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
・       TABLE 190.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015–2019 (USD MILLION). 195
・       TABLE 191.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION). 195
・       TABLE 192.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 193.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
・       TABLE 194.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 195.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
・       TABLE 196.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION)
・       TABLE 197.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2020–2026 (USD MILLION)
・       TABLE 198.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
・       TABLE 199.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
・       TABLE 200.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
・       TABLE 201.... MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
14.5.4            ISRAEL
14.5.5            UNITED ARAB EMIRATES
14.5.6            SOUTH AFRICA
14.5.7            REST OF MIDDLE EAST AND AFRICA
14.6          LATIN AMERICA
14.6.1            LATIN AMERICA: COVID-19 IMPACT
14.6.2            LATIN AMERICA: CHATBOT MARKET DRIVERS
14.6.3            LATIN AMERICA: REGULATORY IMPLICATIONS
14.6.3.1          FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS
・       TABLE 202 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION)
・       TABLE 203 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
・       TABLE 204... LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015–2019 (USD MILLION)
・       TABLE 205... LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
・       TABLE 206..... LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION)
・       TABLE 207..... LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
・       TABLE 208.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION)
・       TABLE 209.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020–2026 (USD MILLION)
・       TABLE 210. LATIN AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION)
・       TABLE 211. LATIN AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2020–2026 (USD MILLION)
・       TABLE 212 LATIN AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION)
・       TABLE 213 LATIN AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020–2026 (USD MILLION)
・       TABLE 214..... LATIN AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015–2019 (USD MILLION)
・       TABLE 215..... LATIN AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020–2026 (USD MILLION)
・       TABLE 216.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION)
・       TABLE 217.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
・       TABLE 218.... LATIN AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015–2019 (USD MILLION)
・       TABLE 219.... LATIN AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020–2026 (USD MILLION)
・       TABLE 220.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015–2019 (USD MILLION)
・       TABLE 221.................. LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020–2026 (USD MILLION)
・       TABLE 222.. LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015–2019 (USD MILLION)
・       TABLE 223.. LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2020–2026 (USD MILLION)
・       TABLE 224.... LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION)
・       TABLE 225.... LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION)
14.6.4            BRAZIL
14.6.5            MEXICO
14.6.6            REST OF LATIN AMERICA

15.. COMPETITIVE LANDSCAPE

15.1          OVERVIEW
15.2          MARKET EVALUATION FRAMEWORK
・       FIGURE 54 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS AND EXPANSIONS FROM 2018 TO 2021
15.3          MARKET SHARE, 2020
・       FIGURE 55............................ IBM LED CHATBOT MARKET IN 2020
15.4          HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
・       FIGURE 56............... REVENUE ANALYSIS OF KEY MARKET PLAYERS
15.5          KEY MARKET DEVELOPMENTS
15.5.1            NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
・       TABLE 226.................... NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2021
15.5.2            DEALS
・       TABLE 227................................................. DEALS, 2018-2021.. 220
15.5.3            OTHERS
・       TABLE 228.............................................. OTHERS, 2018–2020.. 227
15.6          COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
・       FIGURE 57............................... RANKING OF KEY PLAYERS, 2020
15.7          COMPANY EVALUATION MATRIX, 2020
15.7.1            STAR
15.7.2            EMERGING LEADERS
15.7.3            PERVASIVE
15.7.4            PARTICIPANTS
・       FIGURE 58...... CHATBOT MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
15.7.5            STRENGTH OF PRODUCT PORTFOLIO
・       FIGURE 59.. PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CHATBOT MARKET
15.7.6            BUSINESS STRATEGY EXCELLENCE
・       FIGURE 60.... BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE CHATBOT MARKET
15.8          STARTUP/SME EVALUATION MATRIX, 2020
15.8.1            PROGRESSIVE COMPANIES
15.8.2            RESPONSIVE COMPANIES
15.8.3            DYNAMIC COMPANIES
15.8.4            STARTING BLOCKS
・       FIGURE 61 CHATBOT MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
15.8.5            STRENGTH OF PRODUCT PORTFOLIO
・       FIGURE 62 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE CHATBOT MARKET
15.8.6            BUSINESS STRATEGY EXCELLENCE
・       FIGURE 63.. BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE CHATBOT MARKET

16.. COMPANY PROFILES

16.1          INTRODUCTION
(BUSINESS OVERVIEW, PRODUCTS & SERVICES, KEY INSIGHTS, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENTS, MNM VIEW)*
16.2          MAJOR PLAYERS
16.2.1            IBM
・       TABLE 229....................................... IBM: BUSINESS OVERVIEW
・       FIGURE 64....................................... IBM: FINANCIAL OVERVIEW
16.2.2            MICROSOFT
・       TABLE 230............................. MICROSOFT: BUSINESS OVERVIEW
・       FIGURE 65............................ MICROSOFT: FINANCIAL OVERVIEW
・       TABLE 231............................... MICROSOFT: PRODUCT OFFERED
16.2.3            GOOGLE
・       TABLE 232.................................. GOOGLE: BUSINESS OVERVIEW
・       FIGURE 66................................. GOOGLE: FINANCIAL OVERVIEW
・       TABLE 233.................................... GOOGLE: PRODUCT OFFERED
16.2.4            AMAZON WEB SERVICES (AWS)
・       TABLE 234....................................... AWS: BUSINESS OVERVIEW
・       FIGURE 67...................................... AWS: FINANCIAL OVERVIEW
・       TABLE 235......................................... AWS: PRODUCT OFFERED
16.2.5            NUANCE COMMUNICATIONS
・       TABLE 236........ NUANCE COMMUNICATIONS: BUSINESS OVERVIEW
・       FIGURE 68....... NUANCE COMMUNICATIONS: FINANCIAL OVERVIEW
・       TABLE 237.......... NUANCE COMMUNICATIONS: PRODUCT OFFERED
16.2.6            SERVICENOW
・       TABLE 238........................... SERVICENOW: BUSINESS OVERVIEW
・       FIGURE 69.......................... SERVICENOW: FINANCIAL OVERVIEW
・       TABLE 239............................. SERVICENOW: PRODUCT OFFERED
16.2.7            CREATIVE VIRTUAL. 268
・       TABLE 240..................... CREATIVE VIRTUAL: BUSINESS OVERVIEW
・       TABLE 241....................... CREATIVE VIRTUAL: PRODUCT OFFERED
16.2.8            KORE.AI
・       TABLE 242.................................. KORE.AI: BUSINESS OVERVIEW
・       TABLE 243.................................... KORE.AI: PRODUCT OFFERED
16.2.9            ARTIFICIAL SOLUTIONS
・       TABLE 244............... ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
・       TABLE 245................. ARTIFICIAL SOLUTIONS: PRODUCT OFFERED
16.2.10         INBENTA
・       TABLE 246................................. INBENTA: BUSINESS OVERVIEW
・       TABLE 247.................................... INBENTA: PRODUCT OFFERED
16.2.11         [24]7.AI
・       TABLE 248.................................. [24]7.AI: BUSINESS OVERVIEW
・       TABLE 249.................................... [24]7.AI: PRODUCT OFFERED
16.2.12         AIVO
・       TABLE 250....................................... AIVO: BUSINESS OVERVIEW
・       TABLE 251......................................... AIVO: PRODUCT OFFERED
16.2.13         CONVERSICA
・       TABLE 252........................... CONVERSICA: BUSINESS OVERVIEW
・       TABLE 253.............................. CONVERSICA: PRODUCT OFFERED
16.2.14         PERSONETICS
・       TABLE 254.......................... PERSONETICS: BUSINESS OVERVIEW
・       TABLE 255............................. PERSONETICS: PRODUCT OFFERED
16.2.15         ORACLE
16.2.16         LIVECHAT
16.2.17         MINDMELD
16.2.18         COGNICOR TECHNOLOGIES
16.2.19         GUPSHUP
16.2.20         CONTUS
*DETAILS ON BUSINESS OVERVIEW, PRODUCTS & SERVICES, KEY INSIGHTS, RECENT DEVELOPMENTS, COVID-19 DEVELOPMENTS, MNM VIEW MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES.
16.3          STARTUP / SME PLAYERS
16.3.1            CHATFUEL
16.3.2            KEYREPLY
16.3.3            SMARTBOTS
16.3.4            YELLOW MESSENGER.. 294
16.3.5            KEVIT
16.3.6            YEKALIVA
16.3.7            PYPESTREAM

17.. ADJACENT AND RELATED MARKETS

17.1          INTRODUCTION
17.2          CONVERSATIONAL AI MARKET- GLOBAL FORECAST TO 2025
17.2.1            MARKET DEFINITION.. 297
17.2.2            MARKET OVERVIEW... 297
17.2.2.1          CONVERSATIONAL AI MARKET, BY COMPONENT
・       TABLE 256...... CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2016–2019 (USD MILLION)
・       TABLE 257...... CONVERSATIONAL AI MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION)

17.2.2.2          CONVERSATIONAL AI MARKET, BY TYPE
・       TABLE 258 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016–2019 (USD MILLION)
・       TABLE 259 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION)
17.2.2.3          CONVERSATIONAL AI MARKET, BY TECHNOLOGY
・       TABLE 260..... CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2016–2019 (USD MILLION)
・       TABLE 261..... CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY,
2019–2025 (USD MILLION)
17.2.2.4          CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE
・       TABLE 262...... CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2016–2019 (USD MILLION)
・       TABLE 263...... CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE,
2019–2025 (USD MILLION)
17.2.2.5          CONVERSATIONAL AI MARKET, BY APPLICATION
・       TABLE 264...... CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2016–2019 (USD MILLION)
・       TABLE 265...... CONVERSATIONAL AI MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION)
17.2.2.6          CONVERSATIONAL AI MARKET, BY VERTICAL
・       TABLE 266........... CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2016–2019 (USD MILLION)
・       TABLE 267........... CONVERSATIONAL AI MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION)
17.2.2.7          CONVERSATIONAL AI MARKET, BY REGION
・       TABLE 268... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
・       TABLE 269... CONVERSATIONAL AI MARKET SIZE, BY REGION, 2019–2025(USD MILLION)
17.3          VOICE ANALYTICS MARKET
17.3.1            MARKET DEFINITION.. 303
17.3.2            MARKET OVERVIEW... 303
・       TABLE 270.......... VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017-2024 (USD MILLION)
・       TABLE 271.......... VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION)
・       TABLE 272. VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION)
・       TABLE 273. VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
・       TABLE 274 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
・       TABLE 275 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
・       TABLE 276..... NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
・       TABLE 277..... NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
・       TABLE 278................. EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
・       TABLE 279... EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
・       TABLE 280.......... ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
・       TABLE 281.......... ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
・       TABLE 282....... LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
・       TABLE 283....... LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
・       TABLE 284.... MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE,
BY APPLICATION, 2017–2024 (USD MILLION)
・       TABLE 285.... MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
18.. APPENDIX


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