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音声分析(Voice Analytics)の世界市場:2024年に至る用途別、業界別予測

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

出版元:MarketsandMarketsLinkIcon出版元について
発行年:2019年7月
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【レポート紹介】
音声分析の世界市場規模は2019年段階の6億5700万ドルから、2024年には15億9700万ドルに達するとレポートでは予測しています。当レポートでは、2024年に至る音声分析の世界市場予測(市場規模US$)、用途別市場(感情分析、販売/マーケティング管理、リスク/詐欺検出、通話モニタリング、その他)、コンポーネント別市場(ソリューション、サービス各種)、展開モード別市場(クラウド、オンプレミス)、組織サイズ別市場(中小企業、大企業)、業界別市場(銀行/金融サービス/保険、小売り/電子商取引、通信、ヘルスケア、政府/防衛、その他)、主要国地域別市場など、詳細な市場予測データと分析を掲載しています。また市場分析、競合状況、主要メーカー企業15社プロフィール動向などの情報も交えて、音声分析市場の現在と今後展開を予測分析していきます。

【レポート構成概要】
◆音声分析の世界市場予測2017-2024年
・市場規模(US$)

◆用途別、市場-2024年
・感情分析
・販売/マーケティング管理
・リスク/詐欺検出
・通話モニタリング
・その他
※(市場規模(US$)

◆コンポーネント別、市場-2024年
ソリューション
サービス
・管理サービス
・プロフェッショナルサービス
※(市場規模(US$)

◆展開モード別、市場-2024年
・クラウド
・オンプレミス
※(市場規模(US$)

◆組織サイズ別、市場-2024年
・中小企業
・大企業
※(市場規模(US$)

◆業界別、市場-2024年
・銀行、金融サービス、保険
・小売り、電子商取引
・通信
・ヘルスケア
・政府、防衛
・その他
※(市場規模(US$)

◆主要国地域別市場-2024年
北米
・米国、カナダ
欧州
・英国、ドイツ、フランス
・その他欧州
アジア太平洋
・日本、中国、インド
・その他アジア太平洋
中南米
・ブラジル、メキシコ
・その他中南米
中東アフリカ
・中東
・アフリカ
※地域別に全セグメントの細分化データ掲載、詳細は目次参照

◆市場分析
・市場ダイナミクス分析(ドライバー、障壁、機会、課題)
・使用事例
・競合状況

◆音声分析の主要企業プロフィール動向
・VERINT SYSTEMS       
・NICE 
・AVAYA           
・THOUGHTSPOT        
・UNIPHORE    
・CALABRIO     
・TALKDESK    
・RANKMINER 
・VOICEBASE   
・BEYOND VERBAL       
・VOICESENSE 
・SESTEK          
・XDROID         
・INVOCA         
・AUDEERING
(全148頁)



【レポート詳細目次、データ項目一覧は当ページ下を参照ください】

英文詳細目次(table of contents)

【原文詳細目次】

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

Table of Contents

1.... INTRODUCTION

1.1            OBJECTIVES OF THE STUDY
1.2            MARKET DEFINITION
1.3            MARKET SCOPE
1.3.1               MARKET SEGMENTATION
1.3.2               REGIONS COVERED.. 18
1.4            YEARS CONSIDERED FOR THE STUDY
1.5            CURRENCY CONSIDERED
1.6            STAKEHOLDERS

2.... RESEARCH METHODOLOGY

2.1            RESEARCH DATA
2.1.1               SECONDARY DATA
2.1.2               PRIMARY DATA
2.1.2.1             BREAKUP OF PRIMARY PROFILES
2.1.2.2             KEY INDUSTRY INSIGHTS
2.2            MARKET BREAKUP AND DATA TRIANGULATION
2.3            MARKET SIZE ESTIMATION
2.3.1               TOP-DOWN APPROACH.. 24
2.3.2               BOTTOM-UP APPROACH
2.4            MARKET FORECAST
2.5            COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
2.5.1               VENDOR INCLUSION CRITERIA
2.6            ASSUMPTIONS FOR THE STUDY
2.7            LIMITATIONS OF THE STUDY

3.... EXECUTIVE SUMMARY

4.... PREMIUM INSIGHTS

4.1            ATTRACTIVE MARKET OPPORTUNITIES IN THE VOICE ANALYTICS MARKET
4.2            VOICE ANALYTICS MARKET, BY APPLICATION (2019-2024)
4.3            VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE
4.4            VOICE ANALYTICS MARKET: MARKET SHARE ACROSS REGIONS

5.... MARKET OVERVIEW AND INDUSTRY TRENDS

5.1            INTRODUCTION
5.2            MARKET DYNAMICS
5.2.1               DRIVERS
5.2.1.1             GROWING NEED TO EXTRACT INSIGHTS FROM CUSTOMER INTERACTIONS
5.2.1.2             RISING DEMAND TO MONITOR AND IMPROVE AGENT PERFORMANCE
5.2.1.3             GROWING FOCUS ON RISK AND FRAUD DETECTION
5.2.2               RESTRAINTS
5.2.2.1             LACK OF ACCURACY IN USER AUTHENTICATION
5.2.3               OPPORTUNITIES
5.2.3.1             IMPACT OF AI TO IMPROVE INDIVIDUALIZED EXPERIENCES
5.2.4               CHALLENGES
5.2.4.1             LACK OF SKILLED WORKFORCE
5.2.4.2             EXPENSIVE INTEGRATION OF VOICE ANALYTICS SOLUTIONS WITH PREDICTIVE ANALYTICS
5.3            USE CASES
5.3.1               USE CASE: SCENARIO 1
5.3.2               USE CASE: SCENARIO 2
5.3.3               USE CASE: SCENARIO 3
5.4            INNOVATION SPOTLIGHT
5.4.1               ADVENT OF AI AND ML INTO VOICE ANALYTICS
5.4.2               EMERGENCE OF REAL-TIME INTO VOICE ANALYTICS
5.5            REGULATORY IMPLICATIONS
5.5.1               GENERAL DATA PROTECTION REGULATION
5.5.2               HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPPA)
5.5.3               DODD-FRANK WALL STREET REFORM AND CONSUMER PROTECTION
5.5.4               MARKET ABUSE REGULATION
5.5.5               2ND REVISION OF MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
5.5.6               EUROPEAN BANKING REGULATIONS

6.... VOICE ANALYTICS MARKET, BY APPLICATION

6.1            INTRODUCTION
6.2            SENTIMENT ANALYSIS
6.2.1               NEED FOR REAL-TIME INSIGHTS INTO CUSTOMER INTERACTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS FOR SENTIMENT ANALYSIS
6.3            SALES AND MARKETING MANAGEMENT
6.3.1               NEED TO ENHANCE BRAND REPUTATION TO MAINTAIN COMPETITIVE EDGE DRIVING THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SALES AND MARKETING MANAGEMENT
6.4            RISK AND FRAUD DETECTION
6.4.1               NEED TO MITIGATE RISK AND REDUCE LOSS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RISK AND FRAUD DETECTION

6.5            CALL MONITORING
6.5.1               NEED TO REDUCE CUSTOMER CHURN AND IMPROVE AGENT PERFORMANCE TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN CALL MONITORING
6.6            OTHERS

7.... VOICE ANALYTICS MARKET, BY COMPONENT

7.1            INTRODUCTION
7.2            SOLUTION
7.2.1               NEED FOR ANALYZING REAL-TIME CUSTOMER BEHAVIOUR TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS
7.3            SERVICES
7.3.1               MANAGED SERVICES. 54
7.3.1.1             NEED FOR MONITORING AND MAINTAINING SOFTWARE OPERATIONS AND REDUCING OVERHEAD COSTS TO DRIVE THE DEMAND FOR MANAGED SERVICES
7.3.2               PROFESSIONAL SERVICES
7.3.2.1             NEED FOR A STRATEGIC OUTLOOK EXPLORING NEW AVENUES FOR IMPROVING BUSINESS PERFORMANCE TO DRIVE THE GROWTH OF PROFESSIONAL SERVICES
7.3.2.1.1             SUPPORT AND MAINTENANCE
7.3.2.1.2             CONSULTING SERVICES

8.... VOICE ANALYTICS MARKET, BY DEPLOYMENT MODE

8.1            INTRODUCTION
8.2            CLOUD
8.2.1               GROWING IMPLEMENTATION, DATA ACCESSIBILITY, SCALABILITY, AND EASE OF USE TO DRIVE THE ADOPTION OF CLOUD-BASED VOICE ANALYTICS SOLUTIONS
8.3            ON-PREMISES
8.3.1               FLEXIBILITY TO INTEGRATE WITH A VARIETY OF THIRD-PARTY SOLUTIONS DRIVING THE ADOPTION OF ON-PREMISES VOICE ANALYTICS SOLUTIONS

9.... VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE

9.1            INTRODUCTION
9.2            SMALL AND MEDIUM-SIZED ENTERPRISES
9.2.1               NEED FOR VIABLE CLOUD-BASED ANALYTICS SOLUTIONS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN SMALL AND MEDIUM-SIZED ENTERPRISES
9.3            LARGE ENTERPRISES
9.3.1               INCREASING ADOPTION OF ADVANCED TECHNOLOGIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN LARGE ENTERPRISES

10.. VOICE ANALYTICS MARKET, BY VERTICAL

10.1          INTRODUCTION
10.2          BANKING, FINANCIAL SERVICES, AND INSURANCE
10.2.1             FOCUS ON COMPLIANCE WITH REGULATIONS AND FINANCIAL STANDARDS TO INCREASE THE DEMAND FOR VOICE ANALYTICS SOLUTIONS IN BFSI
10.3          RETAIL AND ECOMMERCE
10.3.1             UNDERSTANDING CUSTOMER BEHAVIOR IN REAL-TIME TO BOOST THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN RETAIL AND ECOMMERCE
10.4          TELECOMMUNICATION
10.4.1             BENEFITS SUCH AS REDUCED CHURN RATE, IMPROVED SERVICES, AND ENHANCED CUSTOMER LOYALTY TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN TELECOMMUNICATION
10.5          HEALTHCARE
10.5.1             GROWING DEMAND TO ACHIEVE BETTER PATIENT EXPERIENCE AND MEET REGULATIONS TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN HEALTHCARE
10.6          GOVERNMENT AND DEFENSE
10.6.1             NEED TO IMPROVE RELIABILITY AND EFFICIENCY OF PROCESSES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN GOVERNMENT AND DEFENSE
10.7          OTHERS

11.. VOICE ANALYTICS MARKET, BY REGION

11.1          INTRODUCTION
11.2          NORTH AMERICA
11.2.1             UNITED STATES
11.2.1.1           NEED TO EXTRACT MAXIMUM VALUE FROM CUSTOMER INTERACTIONS TO FUEL THE DEMAND FOR VOICE ANALYTICS SOLUTIONS IN THE US
11.2.2             CANADA
11.2.2.1           INCREASE IN INVESTMENTS AND RESEARCH ACTIVITIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN CANADA
11.3          EUROPE
11.3.1             UNITED KINGDOM
11.3.1.1           STRONG INFRASTRUCTURE AND INCREASING INVESTMENTS TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN THE UK
11.3.2             GERMANY
11.3.2.1           GOVERNMENT’S FOCUS ON INNOVATION AND RESEARCH TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN GERMANY
11.3.3             FRANCE
11.3.3.1           FOCUS ON R&D AND HEAVY INFLOW OF CAPITAL FROM GLOBAL PLAYERS AND INVESTORS TO FUEL THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN FRANCE
11.3.4             REST OF EUROPE

11.4          ASIA PACIFIC
11.4.1             CHINA
11.4.1.1           INCREASING FOCUS ON INTEGRATING AI AND DEEP LEARNING TECHNOLOGIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN CHINA
11.4.2             JAPAN
11.4.2.1           INCREASING INVESTMENT IN R&D BY TOP COMPANIES TO DRIVE THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN JAPAN
11.4.3             INDIA
11.4.3.1           DEMAND FOR SUPERIOR CUSTOMER EXPERIENCE TO BOOST THE ADOPTION OF VOICE ANALYTICS SOLUTIONS IN INDIA
11.4.4             REST OF ASIA PACIFIC
11.5          LATIN AMERICA
11.5.1             BRAZIL
11.5.1.1           NEED TO DIVERSIFY AND OFFER ENHANCED SERVICES TO DRIVE THE GROWTH OF VOICE ANALYTICS MARKET IN BRAZIL
11.5.2             MEXICO
11.5.2.1           NEED TO ENHANCE CUSTOMER EXPERIENCE AND REDUCE COSTS TO DRIVE THE GROWTH OF VOICE ANALYTICS MARKET IN MEXICO
11.5.3             REST OF LATIN AMERICA
11.6          MIDDLE EAST AND AFRICA
11.6.1             MIDDLE EAST
11.6.1.1           NEED TO DIFFERENTIATE AMONG COMPETITORS AND IMPROVE BUSINESS PROCESSES TO DRIVE THE GROWTH OF VOICE ANALYTICS MARKET IN THE MIDDLE EAST REGION
11.6.2             AFRICA
11.6.2.1           IMPROVING ECONOMY AND FAVORABLE GOVERNMENT POLICIES TO DRIVE THE GROWTH OF VOICE ANALYTICS MARKET IN THE AFRICAN REGION

12.. COMPETITIVE LANDSCAPE

12.1          COMPETITIVE LEADERSHIP MAPPING
12.1.1             VISIONARY LEADERS
12.1.2             INNOVATORS
12.1.3             DYNAMIC DIFFERENTIATORS
12.1.4             EMERGING COMPANIES
12.2          BUSINESS STRATEGY EXCELLENCE
12.3          STRENGTH OF PRODUCT OFFERINGS
12.4          RANKING OF KEY PLAYERS IN THE VOICE ANALYTICS MARKET, 2019

13.. COMPANY PROFILES

13.1          INTRODUCTION
(BUSINESS OVERVIEW, PRODUCTS, SOLUTIONS & SOFTWARE, KEY INSIGHTS, RECENT DEVELOPMENTS, SWOT ANALYSIS, MNM VIEW)*
13.2          VERINT SYSTEMS
13.3          NICE
13.4          AVAYA
13.5          THOUGHTSPOT
13.6          UNIPHORE
13.7          CALABRIO
13.8          TALKDESK
13.9          RANKMINER
13.10       VOICEBASE
13.11       BEYOND VERBAL
13.12       VOICESENSE
13.13       SESTEK
13.14       XDROID
13.15       INVOCA
13.16       AUDEERING
*DETAILS ON BUSINESS OVERVIEW, PRODUCTS, SOLUTIONS& SOFTWARE, KEY INSIGHTS, RECENT DEVELOPMENTS, SWOT ANALYSIS, MNM VIEW MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES.
14.. APPENDIX

LIST OF TABLES

TABLE 1               EVALUATION CRITERIA
TABLE 2               VOICE ANALYTICS MARKET SIZE AND GROWTH RATE,
2017–2024 (USD MILLION, Y-O-Y %)
TABLE 3               VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
TABLE 4               SENTIMENT ANALYSIS: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 5               SALES AND MARKETING MANAGEMENT: VOICE ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 6               RISK AND FRAUD DETECTION: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 7               CALL MONITORING: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 8               OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 9               VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 10             SOLUTION: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 11             SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 12             SERVICES: VOICE ANALYTICS MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION) 53
TABLE 13             MANAGED SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 14             PROFESSIONAL SERVICES: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 15             VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION)
TABLE 16             CLOUD: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 17             ON-PREMISES: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 18             VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 19             SMALL AND MEDIUM-SIZED ENTERPRISES: VOICE ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 20             LARGE ENTERPRISES: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 21             VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
TABLE 22             BFSI: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 23             RETAIL AND ECOMMERCE: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 24             TELECOMMUNICATION: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 25             HEALTHCARE: VOICE ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 26             GOVERNMENT AND DEFENSE: VOICE ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 27             OTHERS: VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 28             VOICE ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 29             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION)
TABLE 30             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION)
TABLE 31             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 32             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
TABLE 33             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 34             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 35             NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 36             EUROPE: VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION)
TABLE 37             EUROPE: VOICE ANALYTICS MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION)
TABLE 38             EUROPE: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION)
TABLE 39             EUROPE: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 40             EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 41             EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 42             EUROPE: VOICE ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 43             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION)
TABLE 44             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION)
TABLE 45             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION)
TABLE 46             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 47             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 48             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 49             ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 50             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT,
2017–2024 (USD MILLION)
TABLE 51             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION)
TABLE 52             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2017–2024 (USD MILLION)
TABLE 53             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 54             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 55             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 56             LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 57             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017–2024 (USD MILLION)
TABLE 58             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY SERVICE,
2017–2024 (USD MILLION)
TABLE 59             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017–2024 (USD MILLION)
TABLE 60             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 61             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
TABLE 62             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 63             MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)

LIST OF FIGURES

FIGURE 1             GLOBAL VOICE ANALYTICS MARKET: RESEARCH DESIGN
FIGURE 2             VOICE ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
FIGURE 3             FACTOR ANALYSIS
FIGURE 4             VOICE ANALYTICS MARKET OVERVIEW
FIGURE 5             VOICE ANALYTICS MARKET TO WITNESS HIGH GROWTH
DURING THE FORECAST PERIOD
FIGURE 6             VOICE ANALYTICS MARKET, BY COMPONENT (2019 VS. 2024)
FIGURE 7             VOICE ANALYTICS MARKET, BY DEPLOYMENT MODEL (2019–2024)
FIGURE 8             GROWING NEED TO ENHANCE CUSTOMER EXPERIENCE
TO DRIVE THE VOICE ANALYTICS MARKET
FIGURE 9             VOICE ANALYTICS MARKET, BY APPLICATION (2019–2024)
FIGURE 10          VOICE ANALYTICS MARKET, BY ORGANIZATION SIZE (2019 VS.2024)
FIGURE 11          NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019
FIGURE 12          DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:
VOICE ANALYTICS MARKET
FIGURE 13          SENTIMENT ANALYSIS TO WITNESS THE HIGHEST CAGR DURING
THE FORECAST PERIOD
FIGURE 14          SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD
FIGURE 15          MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD
FIGURE 16          CLOUD DEPLOYMENT MODE TO GROW AT A HIGHER CAGR DURING
THE FORECAST PERIOD
FIGURE 17          SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER
CAGR DURING THE FORECAST PERIOD
FIGURE 18          RETAIL AND ECOMMERCE VERTICAL TO WITNESS THE HIGHEST CAGR DURING
THE FORECAST PERIOD
FIGURE 19          NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD
FIGURE 20          JAPAN TO HOLD THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 21          ASIA PACIFIC TO HOLD THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 22          NORTH AMERICA: MARKET SNAPSHOT
FIGURE 23          HEALTHCARE TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN NORTH AMERICA
FIGURE 24          HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD IN EUROPE
FIGURE 25          ASIA PACIFIC: MARKET SNAPSHOT
FIGURE 26          RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD IN ASIA PACIFIC
FIGURE 27          HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD IN LATIN AMERICA
FIGURE 28          RETAIL AND ECOMMERCE VERTICAL TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD IN MIDDLE EAST AND AFRICA
FIGURE 29          VOICE ANALYTICS MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
FIGURE 30          VERINT SYSTEMS: COMPANY SNAPSHOT
FIGURE 31          VERINT SYSTEMS: SWOT ANALYSIS
FIGURE 32          NICE: COMPANY SNAPSHOT
FIGURE 33          NICE: SWOT ANALYSIS
FIGURE 34          AVAYA: COMPANY SNAPSHOT
FIGURE 35          AVAYA: SWOT ANALYSIS
FIGURE 36          THOUGHTSPOT: SWOT ANALYSIS
FIGURE 37          UNIPHORE: SWOT ANALYSIS



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