Cloud Managed Services Market by Managed Services (Business Service, Network Services, Security Services, Data Center Services, Mobility Services), by Deployment, by Organization Size, by Industry Application & by Region - Global Forecast to 2021

Table of Contents

1 INTRODUCTION 14

1.1 OBJECTIVES OF THE REPORT 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED IN THE REPORT 16
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17

2.1 INTRODUCTION 17
2.1.1 SECONDARY DATA 18
2.1.1.1 Key data from secondary sources 18
2.1.2 PRIMARY DATA 19
2.1.2.1 Key data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primaries 20
2.2 MARKET SIZE ESTIMATION 21
2.2.1 BOTTOM-UP APPROACH 21
2.2.2 TOP-DOWN APPROACH 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 RESEARCH ASSUMPTIONS AND LIMITATIONS 24
2.4.1 ASSUMPTIONS 24
2.4.2 LIMITATIONS 24

3 EXECUTIVE SUMMARY 25
4 PREMIUM INSIGHTS 29

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD MANAGED SERVICES MARKET 29
4.2 CLOUD MANAGED SERVICES MARKET, BY SERVICE TYPE, 2016 VS. 2021 29
4.3 CLOUD MANAGED SERVICES MARKET: BY ORGANIZATION SIZE 30
4.4 GLOBAL CLOUD MANAGED SERVICES MARKET: SERVICE TYPE VS. REGION, 2016 31
4.5 LIFECYCLE ANALYSIS, BY REGION (2016) 32

5 MARKET OVERVIEW 33

5.1 INTRODUCTION 34
5.2 EVOLUTION 34
5.3 MARKET SEGMENTATION 35
5.3.1 BY SERVICE TYPE 35
5.3.2 BY DEPLOYMENT 36
5.3.3 BY ORGANIZATION SIZE 36
5.3.4 BY INDUSTRY APPLICATION 37
5.3.5 BY REGION 37
5.4 MARKET DYNAMICS 38
5.4.1 DRIVERS 38
5.4.1.1 Increasing ICT spending and growing trend of big data and analytics 38
5.4.1.2 Increasing adoption of managed services in SMEs 39
5.4.1.3 Need to focus on the core business 39
5.4.2 RESTRAINTS 39
5.4.2.1 Concern over privacy and security 39
5.4.2.2 Inefficiency of cloud managed service model 40
5.4.3 OPPORTUNITIES 40
5.4.3.1 Rise in cloud technology adoption 40
5.4.3.2 Increasing need for managed services 40
5.4.3.3 New business proportions 41
5.4.4 CHALLENGES 41
5.4.4.1 Low availability of IT skills 41

6 INDUSTRY TRENDS 42

6.1 INTRODUCTION 42
6.2 VALUE-CHAIN ANALYSIS 42
6.3 DEMAND ANALYSIS 43
6.4 CLOUD MANAGED SERVICE: BEST PRACTICES AND REGULATIONS 44
6.4.1 IT SERVICE MANAGEMENT 44
6.4.2 UNIFIED CERTIFICATION STANDARDS 44
6.4.3 MANAGED SERVICE PROVIDER 44
6.4.4 CUSTOMER PREMISES EQUIPMENT 44
6.4.5 INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY 44
6.5 STRATEGIC BENCHMARKING 45

7 CLOUD MANAGED SERVICES MARKET ANALYSIS, BY SERVICE TYPE 46

7.1 INTRODUCTION 47
7.2 MANAGED BUSINESS SERVICES 48
7.2.1 BUSINESS PROCESS SERVICES 48
7.2.2 CONTINUITY AND DISASTER RECOVERY SERVICES 49
7.2.3 OTHERS 50
7.3 MANAGED NETWORK SERVICES 50
7.3.1 UNIFIED COMMUNICATION SERVICES 51
7.3.2 MONITORING AND MAINTENANCE SERVICES 52
7.3.3 OTHERS 52
7.4 MANAGED SECURITY SERVICES 53
7.4.1 THREAT MANAGEMENT SERVICES 54
7.4.2 INCIDENT MANAGEMENT SERVICES 54
7.4.3 OTHERS 55
7.5 MANAGED DATA CENTER SERVICES 55
7.5.1 HOSTING SERVICES 56
7.5.2 STORAGE SERVICES 57
7.5.3 OTHERS 57
7.6 MANAGED MOBILITY SERVICES 58
7.6.1 DEVICE MANAGEMENT SERVICES 58
7.6.2 APPLICATION MANAGEMENT SERVICES 59
7.6.3 OTHERS 59

8 CLOUD MANAGED SERVICES MARKET ANALYSIS, BY DEPLOYMENT TYPE 61

8.1 INTRODUCTION 62
8.2 PUBLIC CLOUD 63
8.3 PRIVATE CLOUD 63

9 CLOUD MANAGED SERVICES MARKET ANALYSIS, BY ORGANIZATION SIZE 65

9.1 INTRODUCTION 66
9.2 LARGE ENTERPISES 67
9.3 SMALL AND MEDIUM ENTERPRISES 67

10 CLOUD MANAGED SERVICES MARKET ANALYSIS, BY INDUSTRY VERTICAL 69

10.1 INTRODUCTION 70
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 71
10.3 TELECOM AND IT 72
10.4 GOVERNMENT AND PUBLIC SECTOR 73
10.5 HEALTHCARE AND LIFE SCIENCES 75
10.6 RETAIL AND CONSUMER GOODS 76
10.7 MANUFACTURING AND HIGH TECH 78
10.8 ENERGY AND UTILITIES 79
10.9 OTHERS 80

11 GEOGRAPHIC ANALYSIS 83

11.1 INTRODUCTION 84
11.2 NORTH AMERICA 86
11.3 EUROPE 88
11.4 ASIA-PACIFIC 89
11.5 MIDDLE EAST AND AFRICA 91
11.6 LATIN AMERICA 92

12 COMPETITIVE LANDSCAPE 93

12.1 OVERVIEW 93
12.2 COMPETITIVE SITUATION AND TRENDS 94
12.2.1 AGREEMENTS AND PARTNERSHIPS 96
12.2.2 ACQUISITIONS 97
12.2.3 NEW PRODUCT/SERVICE DEVELOPMENTS 98
12.2.4 EXPANSIONS 99

13 COMPANY PROFILES 100

13.1 INTRODUCTION 100
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, Ratio Analysis, MnM View)*
13.2 CISCO SYSTEMS, INC. 101
13.3 ERICSSON 104
13.4 IBM CORPORATION 107
13.5 NTT DATA CORPORATION 110
13.6 HUAWEI TECHNOLOGIES 113
13.7 ACCENTURE PLC 116
13.8 ALCATEL-LUCENT 118
13.9 FUJITSU LTD. 120
13.10 HEWLETT-PACKARD ENTERPRISE COMPANY 122
13.11 NEC CORPORATION 124
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX 126

LIST OF TABLES

TABLE 1 CLOUD MANAGED SERVICES MARKET SIZE, 2014–2021 (USD BILLION) 26
TABLE 2 CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2014–2021 (USD BILLION) 47
TABLE 3 MANAGED BUSINESS SERVICES MARKET SIZE, BY TYPE,
2014–2021 (USD BILLION) 48
TABLE 4 BUSINESS PROCESS SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 49
TABLE 5 CONTINUITY AND DISASTER RECOVERY SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 49
TABLE 6 OTHER SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 50
TABLE 7 MANAGED NETWORK SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY TYPE, 2014–2021 (USD BILLION) 51
TABLE 8 UNIFIED COMMUNICATION SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 51
TABLE 9 MONITORING AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 52
TABLE 10 OTHER SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 53
TABLE 11 MANAGED SECURITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY TYPE, 2014–2021 (USD BILLION) 53
TABLE 12 THREAT MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 54
TABLE 13 INCIDENT MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 54
TABLE 14 OTHER SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 55
TABLE 15 MANAGED DATA CENTER SERVICES: CLOUD MANAGED SERVICES MARKET SIZE, BY TYPE, 2014–2021 (USD BILLION) 56
TABLE 16 HOSTING SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 56
TABLE 17 STORAGE SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 57
TABLE 18 OTHER SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 57
TABLE 19 MANAGED MOBILITY SERVICES: CLOUD MANAGED SERVICES MARKET SIZE,
BY TYPE, 2014–2021 (USD MILLION) 58
TABLE 20 DEVICE MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 58
TABLE 21 APPLICATION MANAGEMENT SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 59
TABLE 22 OTHER SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 59
TABLE 23 CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2014–2021 (USD BILLION) 62
TABLE 24 PUBLIC CLOUD: MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD BILLION) 63
TABLE 25 PRIVATE CLOUD: MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD BILLION) 64
TABLE 26 CLOUD MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021 (USD BILLION) 66
TABLE 27 LARGE ENTERPRISE: CLOUD MANAGED SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD BILLION) 67
TABLE 28 SMALL AND MEDIUM ENTERPRISES: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD BILLION) 68
TABLE 29 CLOUD MANAGED SERVICES MARKET SIZE, BY INDUSTRY VERTICAL,
2014–2021 (USD BILLION) 70
TABLE 30 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 71
TABLE 31 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2014–2021 (USD BILLION) 71
TABLE 32 BFSI: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2014–2021 (USD MILLION) 72
TABLE 33 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 72
TABLE 34 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 73
TABLE 35 TELECOM AND IT: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2014–2021 (USD MILLION) 73
TABLE 36 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 74
TABLE 37 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 74
TABLE 38 GOVERNMENT AND PUBLIC SECTOR: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE, 2014–2021 (USD MILLION) 75
TABLE 39 HEALTHCARE AND LIFE SCIENCES: CLOUD MANAGED SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 75
TABLE 40 HEALTHCARE AND LIFE SCIENCES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 76
TABLE 41 HEALTHCARE AND LIFE SCIENCES: CLOUD MANAGED SERVICES MARKET SIZE,
BY SERVICE TYPE, 2014–2021 (USD MILLION) 76
TABLE 42 RETAIL AND CONSUMER GOODS: CLOUD MANAGED SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 77
TABLE 43 RETAIL AND CONSUMER GOODS: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 77
TABLE 44 RETAIL AND CONSUMER GOODS: CLOUD MANAGED SERVICES MARKET SIZE,
BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 77
TABLE 45 MANUFACTURING AND HIGH TECH: CLOUD MANAGED SERVICES MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 78
TABLE 46 MANUFACTURING AND HIGH TECH: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 78
TABLE 47 MANUFACTURING AND HIGH TECH: CLOUD MANAGED SERVICES MARKET SIZE,
BY SERVICE TYPE, 2014–2021 (USD MILLION) 79
TABLE 48 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 79
TABLE 49 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 80
TABLE 50 ENERGY AND UTILITIES: CLOUD MANAGED SERVICES MARKET SIZE,
BY SERVICE TYPE, 2014–2021 (USD MILLION) 80
TABLE 51 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 81
TABLE 52 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 81
TABLE 53 OTHERS: CLOUD MANAGED SERVICES MARKET SIZE, BY SERVICE TYPE,
2014–2021 (USD MILLION) 81
TABLE 54 CLOUD MANAGED SERVICES MARKET SIZE, BY REGION,
2014–2021 (USD BILLION) 85
TABLE 55 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 87
TABLE 56 NORTH AMERICA: CLOUD MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD BILLION) 87
TABLE 57 EUROPE: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 88
TABLE 58 EUROPE: CLOUD MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD BILLION) 88
TABLE 59 ASIA-PACIFIC: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 90
TABLE 60 APAC: CLOUD MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021 (USD BILLION) 90
TABLE 61 MIDDLE EAST AND AFRICA: CLOUD MANAGED SERVICES MARKET SIZE,
BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 91
TABLE 62 MIDDLE EAST AND AFRICA: CLOUD MANAGED SERVICES MARKET SIZE,
BY ORGANIZATION SIZE, 2014–2021 (USD BILLION) 91
TABLE 63 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET SIZE, BY DEPLOYMENT TYPE, 2014–2021 (USD BILLION) 92
TABLE 64 LATIN AMERICA: CLOUD MANAGED SERVICES MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD BILLION) 92
TABLE 65 AGREEMENTS AND PARTNERSHIPS, 2014–2016 96
TABLE 66 ACQUISITIONS, 2014–2016 97
TABLE 67 NEW PRODUCT DEVELOPMENTS, 2014–2016 98
TABLE 68 EXPANSIONS, 2014–2016 99

LIST OF FIGURES

FIGURE 1 RESEARCH DESIGN 17
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 21
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 22
FIGURE 4 MARKET BREAKDOWN AND DATA TRIANGULATION 23
FIGURE 5 MANAGED BUSINESS SERVICES SEGMENT HAS CAPTURED THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 26
FIGURE 6 THE ADOPTION RATE OF PRIVATE CLOUD-BASED SERVICES IS EXPECTED TO GROW DURING THE FORECAST PERIOD 26
FIGURE 7 THE ADOPTION RATE OF CLOUD MANAGED SERVICES IN ASIA-PACIFIC IS EXPECTED TO GROW DURING THE FORECAST PERIOD 27
FIGURE 8 NORTH AMERICA IS EXPECTED TO LEAD THE CLOUD MANAGED SERVICES MARKET FOLLOWED BY EUROPE 28
FIGURE 9 RISING DEMAND FOR CLOUD MANAGED SERVICES IN BFSI CAN BE A MAJOR OPPORTUNITY FOR THE MARKET TO GROW 29
FIGURE 10 MANAGED MOBILITY SERVICES SEGMENT IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 29
FIGURE 11 LARGE ENTERPRISE CONTRIBUTES THE LARGEST MARKET SHARE 30
FIGURE 12 MANAGED BUSINESS SERVICES ACCOUNT FOR THE HIGHEST SHARE IN THE CLOUD MANAGED SERVICES MARKET AND ASIA-PACIFIC IS EXPECTED TO GROW WITH THE HIGHEST CAGR 31
FIGURE 2 CLOUD MANAGED SERVICES MARKET: EVOLUTION 35
FIGURE 3 CLOUD MANAGED SERVICES MARKET SEGMENTATION: BY TYPE 35
FIGURE 4 CLOUD MANAGED SERVICE MARKET SEGMENTATION: BY DEPLOYMENT 36
FIGURE 5 CLOUD MANAGED SERVICES MARKET SEGMENTATION: BY ORGANIZATION SIZE 36
FIGURE 6 CLOUD MANAGED SERVICE MARKET SEGMENTATION: BY INDUSTRY APPLICATION 37
FIGURE 7 CLOUD MANAGED SERVICE MARKET SEGMENTATION: BY REGION 37
FIGURE 8 CLOUD MANAGED SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 38
FIGURE 9 VALUE CHIAN: CLOUD MANAGED SERVICES MARKET 43
FIGURE 10 STRATEGIC BENCHMARKING: CLOUD MANAGED SERVICES MARKET 45
FIGURE 11 MANAGED SECURITY SERVICES SEGMENT IS GAINING TRACTION DUE TO THE INCREASE IN CYBER THREATS 47
FIGURE 12 PUBLIC CLOUD ADOPTION TO BE HIGHER AMONG END USERS DUE TO LOW COST 62
FIGURE 13 SMALL AND MEDIUM ENTERPRISES WILL SHOW TREMENDOUS INCREASE IN THE ADOPTION OF CLOUD MANAGED SERVICES 66
FIGURE 14 BANKING, FINANCIAL SERVICES, AND INSURANCE SET TO DOMINATE THE CLOUD MANAGED SERVICES MARKET 70
FIGURE 15 ASIA-PACIFIC TO SHOW HIGHEST GROWTH IN THE MARKET DUE TO INCREASING CLOUD ADOPTION AND BUSINESS SERVICES 84
FIGURE 16 LATIN AMERICA AND MIDDLE EAST AND AFRICA ARE EXPECTED TO SHOW CONSIDERABLE GROWTH RATE IN THE COMING YEARS 85
FIGURE 17 NORTH AMERICA MARKET SNAPSHOT 86
FIGURE 18 ASIA-PACIFIC MARKET SNAPSHOT 89
FIGURE 19 COMPANIES ADOPTED PARTNERSHIPS AND AGREEMENTS AS THE KEY GROWTH STRATEGY DURING 2014-2016 93
FIGURE 20 MARKET EVALUATION FRAMEWORK 94
FIGURE 21 PORTFOLIO COMPARISON 95
FIGURE 22 BATTLE FOR MARKET SHARE: PARTNERSHIPS AND AGREEMENTS WERE THE KEY GROWTH STRATEGY ADOPTED BY THE MAJOR COMPANIES 95
FIGURE 23 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS 100
FIGURE 24 CISCO SYSTEMS, INC.: COMPANY SNAPSHOT 101
FIGURE 25 CISCO SYSTEMS, INC.: SWOT ANALYSIS 103
FIGURE 26 ERICSSON: COMPANY SNAPSHOT 104
FIGURE 27 ERICSSON: SWOT ANALYSIS 106
FIGURE 28 IBM CORPORATION: COMPANY SNAPSHOT 107
FIGURE 29 IBM: SWOT ANALYSIS 109
FIGURE 30 NTT DATA CORPORATION: COMPANY SNAPSHOT 110
FIGURE 31 NTT DATA: SWOT ANALYSIS 111
FIGURE 32 HUAWEI TECHNOLOGIES: COMPANY SNAPSHOT 113
FIGURE 33 HUAWEI TECHNOLOGIES: SWOT ANALYSIS 114
FIGURE 34 ACCENTURE PLC: COMPANY SNAPSHOT 116
FIGURE 35 ALCATEL-LUCENT: COMPANY SNAPSHOT 118
FIGURE 36 FUJITSU LTD: COMPANY SNAPSHOT 120
FIGURE 37 HEWLETT-PACKARD ENTERPRISE COMPANY: COMPANY SNAPSHOT 122
FIGURE 38 NEC CORPORATION: COMPANY SNAPSHOT 124

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