Emotion Analytics Market by Type (Text, Facial, Speech, and Video Analytics), Application (Customer Experience Management, Competitive Intelligence, Sales and Marketing Management), Organization Size, Vertical, and Region - Global Forecast to 2024

Table of Contents

1.... INTRODUCTION

1.1            OBJECTIVES OF THE STUDY
1.2            MARKET DEFINITION
1.3            MARKET SCOPE
1.3.1               MARKET SEGMENTATION
1.3.2               REGIONS COVERED.. 14
1.4            YEARS CONSIDERED FOR THE STUDY
1.5            CURRENCY CONSIDERED
1.6            STAKEHOLDERS

2.... RESEARCH METHODOLOGY

2.1            RESEARCH DATA
2.1.1               SECONDARY DATA
2.1.2               PRIMARY DATA
2.1.2.1             BREAKUP OF PRIMARIES
2.1.2.2             KEY INDUSTRY INSIGHTS
2.2            MARKET BREAKUP AND DATA TRIANGULATION
2.3            MARKET SIZE ESTIMATION
2.3.1               TOP-DOWN APPROACH.. 22
2.3.2               BOTTOM-UP APPROACH
2.4            MARKET FORECAST
2.5            ASSUMPTIONS FOR THE STUDY
2.6            LIMITATIONS OF THE STUDY

3.... EXECUTIVE SUMMARY

4.... PREMIUM INSIGHTS

4.1            ATTRACTIVE OPPORTUNITIES IN THE EMOTION ANALYTICS MARKET
4.2            GLOBAL EMOTION ANALYTICS MARKET: MARKET SHARE OF ORGANIZATION SIZE AND REGIONS
4.3            EMOTION ANALYTICS MARKET, BY REGION
4.4            EMOTION ANALYTICS MARKET: INVESTMENT SCENARIO

5.... MARKET OVERVIEW AND INDUSTRY TRENDS

5.1            INTRODUCTION
5.2            MARKET DYNAMICS
5.2.1               DRIVERS
5.2.1.1             ADVENT OF INNOVATIVE SOLUTIONS TO ENHANCE CUSTOMER SATISFACTION
5.2.1.2             INCREASING DEMAND TO CREATE MORE PERSONALIZED USER EXPERIENCES AND IMPROVE SALES PERFORMANCE
5.2.1.3             GROWING ADOPTION OF WEARABLE TECHNOLOGIES
5.2.2               RESTRAINTS
5.2.2.1             ABSENCE OF GOVERNING BODIES AND REGULATIONS
5.2.2.2             MISINTERPRETATION IN THE ANALYSIS OF EMOTIONS
5.2.3               OPPORTUNITIES
5.2.3.1             INCREASING DEMAND FOR RECOGNITION APPLICATIONS
5.2.4               CHALLENGES
5.2.4.1             LACK OF AWARENESS ABOUT THE USE OF EMOTION ANALYTICS
5.3            INDUSTRY TRENDS
5.3.1               EMOTION ANALYTICS USE CASES
5.3.1.1             WNS
5.3.1.2             SPEC INDIA
5.3.1.3             ADOREBOARD
5.3.1.4             CALLMINER
5.3.1.5             GENESYS

6.... EMOTION ANALYTICS MARKET, BY TYPE

6.1            INTRODUCTION
6.2            TEXT ANALYTICS
6.2.1               HOSPITALITY AND RESTAURANT INDUSTRIES TO BENEFIT GREATLY FROM USING TEXTS IN FINDING FLAWS AND OFFERING BETTER SERVICES TO CUSTOMERS
6.3            FACIAL ANALYTICS
6.3.1               INCREASING NEED TO CAPTURE CUSTOMER BEHAVIOR AND PERSONALITY TO BE THE MAJOR DRIVER CONTRIBUTING TO THE GROWTH OF THE EMOTION ANALYTICS MARKET
6.4            SPEECH ANALYTICS
6.4.1               SPEECH ANALYTICS IN EMOTION ANALYTICS TO FACILITATE DECISION-MAKERS TO MAKE BETTER DECISIONS BASED ON REAL-TIME INFORMATION
6.5            VIDEO ANALYTICS
6.5.1               VIDEO ANALYTICS TO ENABLE ORGANIZATIONS TO CAPTURE AND ANALYZE CRITICAL DATA AND MAKE BUSINESS DECISIONS USING INTELLIGENTLY ANALYZED DATA PROVIDED BY VIDEO ANALYTICS. 41

7.... EMOTION ANALYTICS MARKET, BY APPLICATION

7.1            INTRODUCTION
7.2            SALES AND MARKETING MANAGEMENT
7.2.1               EMOTION ANALYTICS TO HELP BRANDS ANALYZE VISITORS’ BEHAVIOR AND OPTIMIZE CAMPAIGNS IN REAL TIME. 44
7.3            CUSTOMER EXPERIENCE MANAGEMENT
7.3.1               EMOTION ANALYTICS TO HELP COMPANIES IN GENERATING OFFERS FOR RETENTION OF CUSTOMERS AND REDUCING ESCALATION AND TERMINATION OF SERVICES
7.4            COMPETITIVE INTELLIGENCE
7.4.1               COMPETITIVE INTELLIGENCE TO HELP COMPANIES STAY MORE COMPETITIVE AND UPDATED FOR OVERCOMING THREATS
7.5            PUBLIC SAFETY AND LAW ENFORCEMENT
7.5.1               REGIONS TO ADOPT EMOTION ANALYTICS FOR SAFEGUARDING THEIR CITIZENS AND ENFORCING LAWS FOR THEIR BETTERMENT AND SAFETY
7.6            WORKFORCE MANAGEMENT
7.6.1               EMOTION ANALYTICS GLEAN EMPLOYEE MORALE AND FEELINGS FROM VERBAL AND NONVERBAL ACTIONS

8.... EMOTION ANALYTICS MARKET, BY ORGANIZATION SIZE

8.1            INTRODUCTION
8.2            SMALL AND MEDIUM-SIZED BUSINESSES
8.2.1               EMOTION ANALYTICS SOLUTIONS TO HELP SMALL AND MEDIUM-SIZED BUSINESSES HANDLE THEIR BUSINESS EFFICIENTLY, ALONG WITH PROVIDING OPTIMIZED CUSTOMER SATISFACTION AND BETTER WORKFORCE MANAGEMENT
8.3            LARGE ENTERPRISES
8.3.1               LARGE ENTERPRISES TO UTILIZE EMOTION ANALYTICS SOLUTIONS FOR IMPROVING THEIR BUSINESS PROCESSES, MARKET INTELLIGENCE, AND CUSTOMER EXPERIENCE

9.... EMOTION ANALYTICS MARKET, BY VERTICAL

9.1            INTRODUCTION
9.2            BANKING, FINANCIAL SERVICES, AND INSURANCE
9.2.1               BFSI INSTITUTES TO INVEST MORE IN EMOTION ANALYTICS SOLUTIONS AND PROVIDE BETTER SERVICES TO THEIR CUSTOMERS WITH THE HELP OF LIMITED GLOBAL AND LOCAL WORKFORCE
9.3            IT AND TELECOMMUNICATION
9.3.1               EMOTION ANALYTICS SOLUTIONS TO HELP TELECOMMUNICATION AND IT COMPANIES IN IMPROVING THEIR PERFORMANCE WITH THE HELP OF CUSTOMER INSIGHTS
9.4            RETAIL
9.4.1               EMOTION ANALYTICS TO HELP RETAIL ORGANIZATIONS ATTAIN RETAIL-SPECIFIC GOALS
9.5            HEALTHCARE
9.5.1               HEALTHCARE VERTICAL TO WITNESS PROMINENT GROWTH DURING THE NEXT DECADE AS IT REQUIRED MORE INSIGHTS INTO PATIENTS’ INFORMATION
9.6            MEDIA AND ENTERTAINMENT
9.6.1               EMOTION ANALYTICS TO HELP INCREASE THE REVENUES AND PROFIT MARGINS, AND IMPROVE THE CUSTOMER’S PERCEPTION ABOUT THE MEDIA AND ENTERTAINMENT VERTICAL
9.7            GOVERNMENT
9.7.1               EMOTION ANALYTICS SOLUTIONS TO PROVIDE BETTER EMPLOYEE ENGAGEMENT, TRAINING, PERFORMANCE INSIGHTS, CUSTOMER SATISFACTION, AND BETTER BUSINESS PROCESSING METHODS IN THE GOVERNMENT VERTICAL
9.8            OTHERS

10.. EMOTION ANALYTICS MARKET, BY REGION

10.1          INTRODUCTION
10.2          NORTH AMERICA
10.2.1             UNITED STATES
10.2.1.1           HIGH ADOPTION OF EMOTION ANALYTICS IN THE US DUE TO INCREASE IN GOVERNMENT INTERVENTIONS IN RECENT YEARS
10.2.2             CANADA
10.2.2.1           CANADIAN GOVERNMENT INCREASED THE DEMAND FOR FACIAL RECOGNITION TECHNOLOGIES TO DRIVE THE EMOTION ANALYTICS MARKET
10.3          EUROPE
10.3.1             GERMANY
10.3.1.1           INCREASE IN GOVERNMENT INTERVENTIONS FOR ENSURING PUBLIC SAFETY TO DRIVE THE ADOPTION OF EMOTION ANALYTICS IN GERMANY
10.3.2             UNITED KINGDOM
10.3.2.1           UK TO EXPERIENCE A NOTICEABLE INCREASE IN THE ADOPTION OF EMOTION ANALYTICS TECHNOLOGIES
10.3.3             REST OF EUROPE
10.4          ASIA PACIFIC
10.4.1             JAPAN
10.4.1.1           INCREASING GOVERNMENT INVESTMENTS TO DRIVE THE EMOTION ANALYTICS MARKET IN JAPAN
10.4.2             INDIA
10.4.2.1           INDIA EXPERIENCING NOTICEABLE INVESTMENTS IN ADVANCED EMOTION ANALYTICS SOLUTIONS
10.4.3             REST OF ASIA PACIFIC
10.5          MIDDLE EAST AND AFRICA
10.5.1             KINGDOM OF SAUDI ARABIA
10.5.1.1           KSA TO EXPERIENCE A NOTICEABLE INCREASE IN THE ADOPTION OF EMOTION ANALYTICS TECHNOLOGIES FOR PUBLIC SAFETY
10.5.2             UNITED ARAB EMIRATES
10.5.2.1           INCREASING INVESTMENTS TO DRIVE THE EMOTION ANALYTICS MARKET GROWTH IN UAE
10.5.3             REST OF MIDDLE EAST AND AFRICA
10.6          LATIN AMERICA
10.6.1             BRAZIL
10.6.1.1           GROWING DEMAND FOR FACIAL RECOGNITION SOFTWARE TO DRIVE THE EMOTION ANALYTICS MARKET IN BRAZIL
10.6.2             REST OF LATIN AMERICA

11.. COMPETITIVE LANDSCAPE

11.1          INTRODUCTION
11.2          RANKING OF KEY PLAYERS
11.3          COMPETITIVE SCENARIO. 81
11.3.1             NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
11.3.2             PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS
11.3.3             MERGERS AND ACQUISITIONS

12.. COMPANY PROFILES

12.1          INTRODUCTION
(BUSINESS OVERVIEW, SOLUTIONS, KEY INSIGHTS, RECENT DEVELOPMENTS, SWOT ANALYSIS, MNM VIEW)*
12.2          AFFECTIVA
12.3          BEYOND VERBAL
12.4          IMOTIONS
12.5          KAIROS
12.6          NOLDUS INFORMATION TECHNOLOGY
12.7          COGITO
12.8          TOBII
12.9          SENTIANCE
12.10       NVISO
12.11       LEXALYTICS
12.12       SENSUM
12.13       IBM
12.14       MICROSOFT
12.15       GOOGLE
12.16       GORILLA TECHNOLOGY
12.17       ADOREBOARD
*DETAILS ON BUSINESS OVERVIEW, SOLUTIONS, KEY INSIGHTS, RECENT DEVELOPMENTS, SWOT ANALYSIS, MNM VIEW MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES.
13.. APPENDIX

LIST OF TABLES

TABLE 1               UNITED STATES DOLLAR EXCHANGE RATE, 2016–2017
TABLE 2               EMOTION ANALYTICS MARKET SIZE, BY TYPE, 2017–2024 (USD MILLION)
TABLE 3               TEXT ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 4               FACIAL ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 5               SPEECH ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 6               VIDEO ANALYTICS: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 7               EMOTION ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
TABLE 8               SALES AND MARKETING MANAGEMENT: EMOTION ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 9               CUSTOMER EXPERIENCE MANAGEMENT: EMOTION ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 10             COMPETITIVE INTELLIGENCE: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 11             PUBLIC SAFETY AND LAW ENFORCEMENT: EMOTION ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 12             WORKFORCE MANAGEMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 13             EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 14             SMALL AND MEDIUM-SIZED BUSINESSES: EMOTION ANALYTICS MARKET SIZE,
BY REGION, 2017–2024 (USD MILLION)
TABLE 15             LARGE ENTERPRISES: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 16             EMOTION ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 17             BANKING, FINANCIAL SERVICES, AND INSURANCE: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 18             IT AND TELECOMMUNICATION: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 19             RETAIL: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 20             HEALTHCARE: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 21             MEDIA AND ENTERTAINMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 22             GOVERNMENT: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 23             OTHERS: EMOTION ANALYTICS MARKET SIZE, BY REGION,
2017–2024 (USD MILLION)
TABLE 24             EMOTION ANALYTICS MARKET SIZE, BY REGION, 2017–2024 (USD MILLION)
TABLE 25             NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION)
TABLE 26             NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 27             NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 28             NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 29             NORTH AMERICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 30             EUROPE: EMOTION ANALYTICS MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION)
TABLE 31             EUROPE: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 32             EUROPE: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 33             EUROPE: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 34             EUROPE: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 35             ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION)
TABLE 36             ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 37             ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2017–2024 (USD MILLION)
TABLE 38             ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 39             ASIA PACIFIC: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 40             MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION)
TABLE 41             MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION)
TABLE 42             MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 43             MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL, 2017–2024 (USD MILLION)
TABLE 44             MIDDLE EAST AND AFRICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION)
TABLE 45             LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY TYPE,
2017–2024 (USD MILLION)
TABLE 46             LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY APPLICATION,
2017–2024 (USD MILLION)
TABLE 47             LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017–2024 (USD MILLION)
TABLE 48             LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY VERTICAL,
2017–2024 (USD MILLION)
TABLE 49             LATIN AMERICA: EMOTION ANALYTICS MARKET SIZE, BY COUNTRY,
2017–2024 (USD MILLION)
TABLE 50             RANKING OF KEY PLAYERS IN THE EMOTION ANALYTICS MARKET, 2019
TABLE 51             NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2019
TABLE 52             PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS, 2018–2019
TABLE 53             MERGERS AND ACQUISITIONS, 2017–2018

FIGURE 1             EMOTION ANALYTICS MARKET: RESEARCH DESIGN
FIGURE 2             EMOTION ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
FIGURE 3             FACTOR ANALYSIS
FIGURE 4             EMOTION ANALYTICS MARKET, TOP 3 SEGMENTS, 2019
FIGURE 5             LARGE ENTERPRISES SEGMENT TO HAVE A HIGHER MARKET SHARE IN 2019
FIGURE 6             INCREASING INTERNET PENETRATION TO ACT AS AN OPPORTUNITY IN THE EMOTION ANALYTICS MARKET
FIGURE 7             LARGE ENTERPRISES AND NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARES IN 2019   28
FIGURE 8             ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 9             NORTH AMERICA TO EMERGE AS THE BEST MARKET FOR INVESTMENTS DURING THE NEXT 5 YEARS
FIGURE 10          DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:
EMOTION ANALYTICS MARKET
FIGURE 11          VIDEO ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD   37
FIGURE 12          CUSTOMER EXPERIENCE MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 13          SMALL AND MEDIUM-SIZED BUSINESSES SEGMENT TO GROW AT A HIGHER
CAGR DURING THE FORECAST PERIOD
FIGURE 14          RETAIL VERTICAL TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD
FIGURE 15          ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
FIGURE 16          NORTH AMERICA: MARKET SNAPSHOT
FIGURE 17          ASIA PACIFIC: MARKET SNAPSHOT
FIGURE 18          KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE EMOTION ANALYTICS MARKET DURING 2016–2019
FIGURE 19          TOBII: COMPANY SNAPSHOT

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