マーケットレポート詳細
チャットボットの世界市場：2028年に至るタイプ別、業種別予測
Chatbot Market by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
- 出版元：MarketsandMarkets
出版元について - 発行年：2023年5月
- 定価 ：Single User License(1名様ライセンス)US$4,950(米国ドル)/ Multi User License(5名様)$6,650 / Corporate User License $8,150
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- 当調査レポートは英文343ページになります。
- 商品コード：MAM3258
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【レポート紹介】
チャットボットの世界市場規模は2023年で54億ドル、2028年に155億ドル、市場の平均年成長率は23.3%増で推移する見込みです。
レポートはチャットボットの世界市場について2028年までの市場予測データ(金額US$)を掲載しています。同市場をさまざまな区分で細分化し、そのセグメント市場ごとの市場予測（オファリング別市場、タイプ別市場、等）を中心に構成されています。また競合状況、主要企業情報（12社）、サプライチェーン分析、技術分析などの分析も加味し、チャットボット市場の動向および今後成長性を詳細にレポートしています。
【レポート構成概要】
◆チャットボットの世界市場予測2017-2028年
・市場規模(US$)
◆オファリング別、市場-2028年
ソリューション
・スタンドアロン
・ウェブベース
・メッセージベース
・その他ソリューション
サービス
・管理サービス
・プロフェッショナルサービス
-トレーニング/コンサルティング
-システム統合/実装
-サポート/メンテナンス
※(市場規模US$)
◆タイプ別、市場-2028年
・メニューベース
・言語ベース
・キーワード認識ベース
・コンテキスト
・ハイブリッド
・ボイスボット
※(市場規模US$)
◆チャンネル別、市場-2028年
Eメール/ウェブサイト
モバイルアプリケーション
電話/IVR（電話自動音声応答システム）
メッセンジャーアプリ
・ソーシャルメッセンジャー
・エンタープライズメッセンジャー
※(市場規模US$)
◆ボットコミュニケーション別、市場-2028年
・テキスト
・オーディオ/音声
・ビデオ
※(市場規模US$)
◆ビジネス機能別、市場-2028年
人事
・人事アプリケーション
・採用
・オンボーディング
・調査
・Question-Answering（質疑応答）
・その他
販売/マーケティング
・カスタマーエンゲージメント/リテンション
・ブランディング/広告
・キャンペーンマネジメント
・パーソナライズドレコメンド
・その他
財務/経理
・カスタマーサポート
・調達マネジメント
・経費の追跡と報告
・データプライバシー/コンプライアンス
・その他
ITサービス管理（ITSM）
・インシデント管理
・コストの最適化
・クエリ処理
・ナレッジマネジメント
・その他
オペレーション/サプライチェーン
・ワークフローの最適化
・スケジューリング/ルーティング
・在庫管理
・ベンダーエンゲージメント
・その他
コンタクトセンター
・エージェントパフォーマンス管理
・エージェントワークフォース管理
・質疑応答
・カスタマーサポート/フィードバック
・その他
※(市場規模US$)
◆業種別、市場-2028年
・銀行/金融サービス/保険
・エネルギー/ユーティリティ
・小売/eコマース
・IT/ITサービス
・トラベル/ホスピタリティ
・ヘルスケア/ライフサイエンス
・メディア/エンターテインメント
・政府/防衛
・電気通信
・その他業種
※(市場規模US$)
◆主要国地域別市場-2028年
北米
・米国、カナダ
欧州
・英国、ドイツ、フランス、イタリア、スペイン
・その他欧州
アジア太平洋
・日本、中国、インド
・オーストリア/ニュージーランド
・韓国
・ASEAN
・その他アジア太平洋
中東アフリカ
・UAE、サウジアラビア、南アフリカ
・イスラエル、エジプト
・その他中東アフリカ
中南米
・ブラジル、メキシコ、アルゼンチン
・その他中南米
※地域別に各種セグメントの細分化データ掲載、詳細は目次参照
◆市場分析
・市場ダイナミクス（促進要因、障壁、機会、課題）
・ケーススタディ分析
・サプライチェーン分析
・特許分析
・プライシング分析
・業界構造分析
・エコシステム分析
・技術分析
・競合状況
・市場シェア分析
◆チャットボットの主要企業プロフィール動向
・MICROSOFT
・IBM
・GOOGLE
・AWS
・BAIDU
・OPENAI
・SALESFORCE
・META
・ARTIFICIAL SOLUTIONS
・ORACLE
・SAP
・SERVICENOW
その他企業
・AVAAMO
・CONVERSICA
・HAPTIK
・INBENTA
・CREATIVE VIRTUAL
・KOREAI
・[24]7.AI
・AIVO
・PERSONETICS
・LIVEPERSON
・GUPSHUP
・FRESHWORKS
・SOLVVY
・PANDORABOTS
・INTERCOM
・ENGATI
・BOTSIFY
・YELLOWAI
・DRIFT
・CHATFUEL
・LANDBOTIO
・CUSTOMERSAI
・BOTSCREW
・RASA
（全343頁）
【レポート詳細目次、データ項目一覧は当ページ下を参照ください】
Table of Contents (英文詳細目次）
1 INTRODUCTION
1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
1.2.1 INCLUSIONS AND EXCLUSIONS
1.3 MARKET SCOPE
1.3.1 MARKET SEGMENTATION
1.3.2 REGIONS COVERED 37
1.3.3 YEARS CONSIDERED 37
1.4 CURRENCY CONSIDERED
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES
1.6.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY
2.1 RESEARCH DATA
・ FIGURE 1 CHATBOT MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
・ TABLE 1 PRIMARY INTERVIEWS
2.1.2.1 BREAKUP OF PRIMARY PROFILES
2.1.2.2 KEY INDUSTRY INSIGHTS
2.2 MARKET BREAKUP AND DATA TRIANGULATION
・ FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
・ FIGURE 3 CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
2.3.1 TOP-DOWN APPROACH 44
2.3.2 BOTTOM-UP APPROACH
・ FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CHATBOT MARKET
・ FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
・ FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
・ FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND SIDE): SHARE OF CHATBOT THROUGH OVERALL CHATBOT SPENDING
2.4 MARKET FORECAST
・ TABLE 2 FACTOR ANALYSIS 48
2.5 RESEARCH ASSUMPTIONS
2.6 LIMITATIONS
2.7 IMPLICATIONS OF RECESSION ON CHATBOT MARKET
・ TABLE 3 IMPACT OF RECESSION ON GLOBAL CHATBOT MARKET
3 EXECUTIVE SUMMARY
・ TABLE 4 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2017–2022 (USD MILLION, Y-O-Y %)
・ TABLE 5 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2023–2028 (USD MILLION, Y-O-Y %)
・ FIGURE 8 SOLUTIONS SEGMENT TO DOMINATE MARKET IN 2023
・ FIGURE 9 STANDALONE SOLUTION TO HOLD LARGEST MARKET SHARE IN 2023
・ FIGURE 10 PROFESSIONAL SERVICES SEGMENT TO DOMINATE MARKET IN 2023
・ FIGURE 11 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO LEAD MARKET IN 2023
・ FIGURE 12 MOBILE APPS SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
・ FIGURE 13 SOCIAL MESSENGER SEGMENT TO LEAD MARKET IN 2023
・ FIGURE 14 TEXT SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
・ FIGURE 15 MENU-BASED SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
・ FIGURE 16 CONTACT CENTERS SEGMENT TO BE LARGEST SEGMENT IN 2023
・ FIGURE 17 CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
・ FIGURE 18 CUSTOMER SUPPORT TO BE LARGEST FINANCE AND ACCOUNTING APPLICATION SEGMENT IN 2023
・ FIGURE 19 RECRUITMENT SEGMENT AMONG HR APPLICATIONS TO DOMINATE MARKET IN 2023
・ FIGURE 20 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
・ FIGURE 21 INCIDENT MANAGEMENT SEGMENT AMONG ITSM APPLICATIONS TO DOMINATE MARKET IN 2023
・ FIGURE 22 AGENT PERFORMANCE MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SIZE IN 2023
・ FIGURE 23 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR IN 2023
・ FIGURE 24 NORTH AMERICA TO HOLD LARGEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2023
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE OPPORTUNITIES IN CHATBOT MARKET
・ FIGURE 25 RISING USAGE OF GENERATIVE MODELS IN CHATBOTS FOR IMMERSIVE CUSTOMER EXPERIENCE TO DRIVE MARKET
4.2 OVERVIEW OF RECESSION IN GLOBAL CHATBOT MARKET
・ FIGURE 26 CHATBOT MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
4.3 CHATBOT MARKET: TOP THREE BUSINESS FUNCTIONS
・ FIGURE 27 HR BUSINESS FUNCTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
4.4 NORTH AMERICA: CHATBOT MARKET, BY OFFERING AND TOP THREE VERTICALS
・ FIGURE 28 SOLUTIONS AND RETAIL AND ECOMMERCE SEGMENTS TO HOLD LARGEST MARKET SHARES IN NORTH AMERICA IN 2023
4.5 CHATBOT MARKET: BY REGION
・ FIGURE 29 NORTH AMERICA TO HOLD LARGEST MARKET SHARE IN 2023
5 MARKET OVERVIEW AND INDUSTRY TRENDS
5.1 INTRODUCTION
5.2 BRIEF HISTORY OF CHATBOT
・ FIGURE 30 BRIEF HISTORY OF CHATBOT
5.3 CHATBOT MARKET: ARCHITECTURE
・ FIGURE 31 CHATBOT MARKET ARCHITECTURE 67
5.4 MARKET DYNAMICS
・ FIGURE 32 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CHATBOT MARKET
5.4.1 DRIVERS
5.4.1.1 ADVANCEMENTS IN TECHNOLOGY COUPLED WITH RISING CUSTOMER DEMAND FOR SELF-SERVICE OPERATIONS
5.4.1.2 GROWTH IN NEED FOR 24×7 CUSTOMER SUPPORT AT LOWER OPERATIONAL COSTS
5.4.1.3 INCREASE IN FOCUS ON CUSTOMER ENGAGEMENT THROUGH VARIOUS CHANNELS
5.4.1.4 RISING USAGE OF GENERATIVE MODELS IN CHATBOTS
5.4.2 RESTRAINTS
5.4.2.1 INABILITY TO RECOGNIZE CUSTOMER INTENT AND RESPOND EFFECTIVELY
5.4.2.2 ACCURACY CONCERNS ASSOCIATED WITH VOICE AUTHENTICATION
5.4.3 OPPORTUNITIES
5.4.3.1 INITIATIVES TOWARD DEVELOPMENT OF SELF-LEARNING CHATBOTS TO DELIVER HUMAN-LIKE CONVERSATIONAL EXPERIENCE
5.4.3.2 RISE IN DEMAND FOR AI-BASED CHATBOTS TO DELIVER ENHANCED CUSTOMER EXPERIENCE
5.4.3.3 INTEGRATION OF SENTIMENT ANALYSIS WITH CHATBOTS FOR MEANINGFUL CUSTOMER INSIGHTS
5.4.4 CHALLENGES
5.4.4.1 LACK OF AWARENESS ABOUT EFFECT OF CHATBOT TECHNOLOGY ON VARIOUS APPLICATIONS
5.4.4.2 COMPLEX AND TIME-CONSUMING SETUP AND MAINTENANCE
5.5 CASE STUDY ANALYSIS
5.5.1 BFSI
5.5.1.1 CASE STUDY 1: BANKBAZAAR IMPLEMENTED HAPTIK’S CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE CUSTOMER REACH 74
5.5.1.2 CASE STUDY 2: ZURICH INSURANCE GROUP WORKED WITH SPIXII TO DEVELOP ZARA CHATBOT FOR QUICK NOTIFICATIONS
5.5.1.3 CASE STUDY 3: SIX PAYMENT SERVICES LTD. PARTNERED WITH ENTERPRISE BOT TO ENHANCE CUSTOMER SERVICE
5.5.1.4 CASE STUDY 4: SEB RETAIL BANK ENHANCES EFFICIENCY OF INTERNAL AND EXTERNAL SUPPORT PROCESSES THROUGH IPSOFT’S AMELIA CHATBOT
5.5.2 RETAIL AND ECOMMERCE
5.5.2.1 CASE STUDY 1: KORE.AI RETAIL VIRTUAL ASSISTANTS TO PROCESS ORDERS ACROSS DIGITAL CHANNELS
5.5.2.2 CASE STUDY 2: HAPTIK HELPS JIOMART WITH END-TO-END SHOPPING EXPERIENCE ON WHATSAPP
5.5.2.3 CASE STUDY 3: SNAPS OFFERS PERSONALIZED ENGAGEMENT MODEL TO NIKE FOR INCREASING CUSTOMER ENGAGEMENT VIA MOBILE CHANNEL 78
5.5.3 HEALTHCARE AND LIFE SCIENCES
5.5.3.1 CASE STUDY 1: TIA SELECTED RASA TO INCORPORATE HIPAA-COMPLIANT NLU AND IMPROVE EFFICIENCY
5.5.3.2 CASE STUDY 2: KORE.AI HEALTHCARE CHATBOTS CAN AUTOMATE ROUTINE TASKS
5.5.3.3 CASE STUDY 3: NETMEDS PARTNERED WITH HAPTIK TO BUILD CHATBOT CAPABLE OF HANDLING CORE CHALLENGES
5.5.4 TRANSPORTATION AND LOGISTICS
5.5.4.1 CASE STUDY 1: AMTRAK DEVELOPED CHATBOT TO HELP CUSTOMERS
5.5.4.2 CASE STUDY 2: UBISEND OFFERS VANARAMA, A LEASING CHATBOT SOLUTION, TO ENABLE CUSTOMERS TO BROWSE AND HANDLE CUSTOMER QUERIES
5.5.5 TRAVEL AND HOSPITALITY
5.5.5.1 CASE STUDY 1: INDIGO BOOSTS CUSTOMER SATISFACTION TO 87% WITH YELLOW.AI
5.5.5.2 CASE STUDY 2: OYO INTEGRATED HAPTIK’S LIVE CHAT AGENT TOOL TO PROVIDE CUSTOMER SUPPORT AND HANDLE QUERIES OVER WHATSAPP
5.5.6 TELECOM
5.5.6.1 CASE STUDY 1: ELISA ESTONIA DEPLOYED MINDTITAN’S CHATBOT TO ANALYZE INCOMING CHATS AND IMPROVE CUSTOMER EXPERIENCE
5.5.7 MANUFACTURING
5.5.7.1 CASE STUDY 1: L’ORÉAL PARTNERED WITH AUTOMAT TO DEVELOP MESSAGING CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE PRODUCTIVITY
5.5.8 ENERGY AND UTILITIES
5.5.8.1 CASE STUDY 1: ENN TRANSITIONS TO AUTOMATED AI WITH IBM WATSON ASSISTANT
5.5.9 GOVERNMENT
5.5.9.1 CASE STUDY 1: THE STATE OF NEW JERSEY AND IBM CONSULTING HELPS CITIZENS EFFICIENTLY WITH IBM VIRTUAL AGENTS
5.6 SUPPLY CHAIN ANALYSIS
・ FIGURE 33 CHATBOT MARKET: SUPPLY CHAIN ANALYSIS
5.7 PATENT ANALYSIS
5.7.1 METHODOLOGY
5.7.2 DOCUMENT TYPE
・ TABLE 6 PATENTS FILED, 2020–2023
5.7.3 INNOVATION AND PATENT APPLICATIONS
・ FIGURE 34 TOTAL NUMBER OF PATENTS GRANTED, 2020–2023
5.7.3.1 TOP APPLICANTS
・ FIGURE 35 TOP 10 PATENT APPLICANTS, 2020–2023
5.8 PRICING ANALYSIS
・ TABLE 7 CHATBOT MARKET: PRICING MODEL ANALYSIS, 2023
5.9 PORTER’S FIVE FORCES ANALYSIS
・ FIGURE 36 PORTER’S FIVE FORCES ANALYSIS
5.9.1 THREAT OF NEW ENTRANTS
5.9.2 THREAT OF SUBSTITUTES
5.9.3 BARGAINING POWER OF SUPPLIERS
5.9.4 BARGAINING POWER OF BUYERS
5.9.5 INTENSITY OF COMPETITIVE RIVALRY
5.10 KEY CONFERENCES AND EVENTS, 2023–2024
・ TABLE 8 DETAILED LIST OF CONFERENCES AND EVENTS, 2023–2024
5.11 KEY BENEFITS OF CHATBOT DEPLOYMENT ACROSS BUSINESSES
5.11.1 SCALING OPERATIONS
5.11.2 ENHANCED CX AND EX
5.11.3 SIGNIFICANT COST REDUCTION
5.11.4 LEAD GENERATION 92
5.11.5 PERSONALIZED RECOMMENDATIONS
5.12 CHATBOT ROADMAP UNTIL 2030
・ FIGURE 37 CHATBOT ROADMAP UNTIL 2030 93
5.13 CHATBOT TOOLS AND FRAMEWORK
5.13.1 DIALOGFLOW BY GOOGLE
5.13.2 AMAZON LEX
5.13.3 IBM WATSON ASSISTANT
5.13.4 MICROSOFT BOT FRAMEWORK
5.13.5 RASA
5.13.6 BOTPRESS
5.14 ECOSYSTEM ANALYSIS
・ FIGURE 38 CHATBOT MARKET: ECOSYSTEM ANALYSIS
5.14.1 CHATBOT CLOUD PLATFORM PROVIDERS
5.14.2 CHATBOT API AND FRAMEWORK PROVIDERS
5.14.3 CHATBOT BUILDING PLATFORM PROVIDERS
5.14.4 CHATBOT END USERS 97
5.14.5 CHATBOT REGULATORS
5.15 CURRENT AND EMERGING BUSINESS MODELS USED FOR CHATBOT DEVELOPMENT
5.16 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF CHATBOT MARKET
・ FIGURE 39 CHATBOT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS
5.17 REGULATORY LANDSCAPE
5.17.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 12 MIDDLE EAST AND AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
・ TABLE 13 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
5.18 KEY STAKEHOLDERS AND BUYING CRITERIA
5.18.1 KEY STAKEHOLDERS IN BUYING PROCESS
・ TABLE 14 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS (%)
5.18.2 BUYING CRITERIA 103
・ FIGURE 40 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
・ TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
5.19 TECHNOLOGY ANALYSIS
5.19.1 MACHINE LEARNING AND CHATBOT
5.19.2 DEEP LEARNING AND CHATBOT
5.19.3 NATURAL LANGUAGE PROCESSING AND CHATBOT
5.19.4 AUTOMATED SPEECH RECOGNITION AND CHATBOT
6 CHATBOT MARKET, BY OFFERING
6.1 INTRODUCTION
6.1.1 OFFERINGS: CHATBOT MARKET DRIVERS
・ FIGURE 41 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 16 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 17 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
6.2 SOLUTIONS
・ FIGURE 42 MESSAGING-BASED SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 18 CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 19 CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
6.2.1 STANDALONE
6.2.1.1 PROVIDES COST-EFFECTIVE, FLEXIBLE, AND SCALABLE CHATBOT SOLUTIONS 110
・ TABLE 20 STANDALONE: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 21 STANDALONE: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.2 WEB-BASED
6.2.2.1 RAPID GROWTH IN CHATBOTS TO DRIVE BUSINESS VALUE AND ENHANCE CUSTOMER EXPERIENCE
・ TABLE 22 WEB-BASED: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 23 WEB-BASED: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.3 MESSAGING-BASED 112
6.2.3.1 RISING POPULARITY OF MESSAGING APPS TO DRIVE MARKET
・ TABLE 24 MESSAGING-BASED: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 25 MESSAGING-BASED: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.2.4 OTHER SOLUTIONS 112
・ TABLE 26 OTHER SOLUTIONS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 27 OTHER SOLUTIONS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3 SERVICES
・ FIGURE 43 MANAGED SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 28 SERVICES: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 29 SERVICES: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
6.3.1 MANAGED SERVICES 114
・ TABLE 30 MANAGED SERVICES: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 31 MANAGED SERVICES: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2 PROFESSIONAL SERVICES
・ FIGURE 44 TRAINING AND CONSULTING SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 32 PROFESSIONAL SERVICES: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 33 PROFESSIONAL SERVICES: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
6.3.2.1 TRAINING AND CONSULTING
6.3.2.1.1 TRAINING AND CONSULTING SERVICES TO PLAY VITAL ROLE IN MANAGING OPERATIONS AND TECHNOLOGY UPDATES
・ TABLE 34 TRAINING AND CONSULTING MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 35 TRAINING AND CONSULTING MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2.2 SYSTEM INTEGRATION AND IMPLEMENTATION
6.3.2.2.1 RISING NEED TO ENSURE EFFECTIVE SYSTEM COMMUNICATIONS LED SYSTEM INTEGRATION AND IMPLEMENTATION SERVICES TO GAIN TRACTION
・ TABLE 36 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 37 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET, BY REGION, 2023–2028 (USD MILLION)
6.3.2.3 SUPPORT AND MAINTENANCE
6.3.2.3.1 DEMAND FOR SUPPORT AND MAINTENANCE SERVICES TO INCREASE WITH RISING CHATBOT DEPLOYMENT
・ TABLE 38 SUPPORT AND MAINTENANCE MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 39 SUPPORT AND MAINTENANCE MARKET, BY REGION, 2023–2028 (USD MILLION)
7 CHATBOT MARKET, BY TYPE
7.1 INTRODUCTION
7.1.1 TYPES: CHATBOT MARKET DRIVERS
・ FIGURE 45 VOICEBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 40 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 41 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
7.2 MENU-BASED
7.2.1 STREAMLINES CONVERSATION AND PROVIDES EFFICIENT USER EXPERIENCE
・ TABLE 42 MENU-BASED: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 43 MENU-BASED: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.3 LINGUISTIC-BASED
7.3.1 ADVANCES IN NLP TECHNOLOGY FOR CHATBOTS TO HELP ACCURATELY INTERPRET NATURAL LANGUAGE
・ TABLE 44 LINGUISTIC-BASED: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 45 LINGUISTIC-BASED: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.4 KEYWORD RECOGNITION-BASED
7.4.1 PERSONALIZED RESPONSES BASED ON USER DATA TO HELP IMPROVE CUSTOMER SATISFACTION AND LOYALTY 124
・ TABLE 46 KEYWORD RECOGNITION-BASED: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 47 KEYWORD RECOGNITION-BASED: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.5 CONTEXTUAL
7.5.1 PROVIDES PERSONALIZED EXPERIENCES TO CUSTOMERS BY UNDERSTANDING PREFERENCES
・ TABLE 48 CONTEXTUAL: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 49 CONTEXTUAL: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.6 HYBRID
7.6.1 PROVIDES ADVANCED AND PERSONALIZED CHATBOT EXPERIENCES
・ TABLE 50 HYBRID: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 51 HYBRID: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
7.7 VOICEBOTS
7.7.1 INCREASING USAGE OF VOICE ASSISTANTS TO BOOST MARKET
・ TABLE 52 VOICEBOTS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 53 VOICEBOTS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8 CHATBOT MARKET, BY CHANNEL INTEGRATION
8.1 INTRODUCTION
8.1.1 CHANNEL INTEGRATION: CHATBOT MARKET DRIVERS
・ FIGURE 46 MESSAGING APPS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 54 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 55 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
8.2 EMAIL AND WEBSITE
8.2.1 GROWING NEED TO PROVIDE PRODUCT RECOMMENDATIONS TO WEBSITE VISITORS
・ TABLE 56 EMAIL AND WEBSITE: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 57 EMAIL AND WEBSITE: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.3 MOBILE APPS
8.3.1 RISING NEED FOR PERSONALIZED RECOMMENDATIONS AND RESPONSES BASED ON USER BEHAVIOR AND PREFERENCES
・ TABLE 58 MOBILE APPS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 59 MOBILE APPS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.4 TELEPHONE/IVR
8.4.1 FACILITATES CONVERSATIONS BETWEEN CUSTOMERS AND BUSINESSES
・ TABLE 60 TELEPHONE/IVR: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 61 TELEPHONE/IVR: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.5 MESSAGING APPS
8.5.1 PROLIFERATION OF SMARTPHONES OFFERS OPPORTUNITIES FOR CHATBOT SOLUTION DEPLOYMENT
・ FIGURE 47 ENTERPRISE MESSENGER SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
・ TABLE 62 CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 63 CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 64 MESSAGING APPS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 65 MESSAGING APPS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.5.2 SOCIAL MESSENGER 136
・ TABLE 66 SOCIAL MESSENGER: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 67 SOCIAL MESSENGER: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
8.5.3 ENTERPRISE MESSENGER
・ TABLE 68 ENTERPRISE MESSENGER: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 69 ENTERPRISE MESSENGER: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
9 CHATBOT MARKET, BY BOT COMMUNICATION
9.1 INTRODUCTION
9.1.1 BOT COMMUNICATION: CHATBOT MARKET DRIVERS
・ FIGURE 48 AUDIO/VOICE SEGMENT TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD
・ TABLE 70 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 71 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
9.2 TEXT
9.2.1 HANDLES MULTIPLE CUSTOMER INTERACTIONS WITH REDUCED WAITING TIME
・ TABLE 72 TEXT: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 73 TEXT: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.3 AUDIO/VOICE
9.3.1 GROWING NEED FOR MORE PERSONALIZED INTERFACE AND BETTER MARKETING STRATEGIES TO BOOST MARKET
・ TABLE 74 AUDIO/VOICE: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 75 AUDIO/VOICE: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
9.4 VIDEO
9.4.1 RISE OF REMOTE WORK AND VIRTUAL EVENTS TO PROPEL ADOPTION OF VIDEO CHATBOTS AMONG ENTERPRISES 143
・ TABLE 76 VIDEO: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 77 VIDEO: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10 CHATBOT MARKET, BY BUSINESS FUNCTION
10.1 INTRODUCTION
10.1.1 BUSINESS FUNCTIONS: CHATBOT MARKET DRIVERS
・ FIGURE 49 HR SEGMENT TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 78 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 79 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
10.2 HUMAN RESOURCES
・ TABLE 80 HUMAN RESOURCES: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 81 HUMAN RESOURCES: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.2.1 HR APPLICATIONS 148
・ FIGURE 50 RECRUITMENT APPLICATION TO HOLD LARGEST SHARE IN 2023
・ TABLE 82 CHATBOT MARKET FOR HR, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 83 CHATBOT MARKET FOR HR, BY APPLICATION, 2023–2028 (USD MILLION)
10.2.2 RECRUITMENT
10.2.2.1 PROVIDES EFFECTIVE ONBOARDING PROCESS WITH REAL-TIME FEEDBACK ANALYSIS
10.2.3 ONBOARDING
10.2.3.1 COLLECTS INFORMATION FROM APPLICANTS AND SUGGESTS LONG-TERM IMPROVEMENTS
10.2.4 SURVEY
10.2.4.1 PROVIDES EFFICIENT CUSTOMER SUPPORT
10.2.5 QUESTION ANSWERING
10.2.5.1 NLP ENABLES CHATBOTS TO RESPOND TO USERS WITH HUMAN-LIKE CONVERSATIONS
10.2.6 OTHER HR APPLICATIONS
10.3 SALES AND MARKETING
・ TABLE 84 SALES AND MARKETING: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 85 SALES AND MARKETING: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.3.1 SALES AND MARKETING APPLICATIONS
・ FIGURE 51 CUSTOMER ENGAGEMENT AND RETENTION SEGMENT TO HOLD LARGEST SHARE IN 2023
・ TABLE 86 CHATBOT MARKET FOR SALES AND MARKETING, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 87 CHATBOT MARKET FOR SALES AND MARKETING, BY APPLICATION, 2023–2028 (USD MILLION)
10.3.2 CUSTOMER ENGAGEMENT AND RETENTION
10.3.2.1 PROVIDES INSTANT, PERSONALIZED, AND CONVENIENT SERVICE
10.3.3 BRANDING AND ADVERTISING
10.3.3.1 PROVIDES PERSONALIZED EXPERIENCES AND TARGETED MESSAGING TO POTENTIAL CUSTOMERS
10.3.4 CAMPAIGN MANAGEMENT
10.3.4.1 IMPROVES USER EXPERIENCE AND HELPS CREATE PERSONALIZED INTERACTION
10.3.5 PERSONALIZED RECOMMENDATION
10.3.5.1 COLLECTS AND ANALYZES USER DATA IN REAL TIME
10.3.6 OTHER SALES AND MARKETING APPLICATIONS
10.4 FINANCE AND ACCOUNTING
・ TABLE 88 FINANCE AND ACCOUNTING: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 89 FINANCE AND ACCOUNTING: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.4.1 FINANCE AND ACCOUNTING APPLICATIONS
・ FIGURE 52 CUSTOMER SUPPORT SEGMENT TO HOLD LARGEST SHARE IN 2023
・ TABLE 90 CHATBOT MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 91 CHATBOT MARKET FOR FINANCE AND ACCOUNTING, BY APPLICATION, 2023–2028 (USD MILLION)
10.4.2 CUSTOMER SUPPORT 156
10.4.2.1 PROVIDES COST-EFFECTIVE, FLEXIBLE, AND SCALABLE CHATBOT SYSTEMS 156
10.4.3 PROCUREMENT MANAGEMENT
10.4.3.1 REDUCES COSTS ASSOCIATED WITH MANUAL LABOR AND INCREASES EFFICIENCY
10.4.4 EXPENSE TRACKING AND REPORTING
10.4.4.1 PROVIDES COMPREHENSIVE VIEW OF FINANCIAL PERFORMANCE
10.4.5 DATA PRIVACY AND COMPLIANCE
10.4.5.1 ENSURES CHATBOTS TO BE SECURE, TRUSTWORTHY, AND COMPLIANT WITH LEGAL REQUIREMENTS
10.4.6 OTHER FINANCE AND ACCOUNTING APPLICATIONS
10.5 INFORMATION TECHNOLOGY SERVICE MANAGEMENT
・ TABLE 92 ITSM: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 93 ITSM: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.5.1 ITSM APPLICATIONS 158
・ FIGURE 53 INCIDENT MANAGEMENT SEGMENT TO HOLD LARGEST SHARE IN 2023
・ TABLE 94 CHATBOT MARKET FOR ITSM, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 95 CHATBOT MARKET FOR ITSM, BY APPLICATION, 2023–2028 (USD MILLION)
10.5.2 INCIDENT MANAGEMENT
10.5.2.1 PROVIDES REGULAR UPDATES ON STATUS AND ESTIMATED RESOLUTION TIME 159
10.5.3 COST OPTIMIZATION 159
10.5.3.1 ELIMINATES REDUNDANCY AND REDUCES SOFTWARE LICENSING COSTS
10.5.4 QUERY HANDLING
10.5.4.1 PROVIDES BETTER CUSTOMER INSIGHTS
10.5.5 KNOWLEDGE MANAGEMENT
10.5.5.1 PROVIDES PERSONALIZED RESPONSES TO USERS BASED ON HISTORY AND PREFERENCES
10.5.6 OTHER ITSM APPLICATIONS
10.6 OPERATIONS AND SUPPLY CHAIN
・ TABLE 96 OPERATIONS AND SUPPLY CHAIN: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 97 OPERATIONS AND SUPPLY CHAIN: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.6.1 OPERATIONS AND SUPPLY CHAIN APPLICATIONS
・ FIGURE 54 WORKFLOW OPTIMIZATION SEGMENT TO HOLD LARGEST SHARE IN 2023
・ TABLE 98 CHATBOT MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 99 CHATBOT MARKET FOR OPERATIONS AND SUPPLY CHAIN, BY APPLICATION, 2023–2028 (USD MILLION)
10.6.2 WORKFLOW OPTIMIZATION
10.6.2.1 OFFERS EFFECTIVE BUSINESS OPERATIONS PROCESS
10.6.3 SCHEDULING AND ROUTING
10.6.3.1 RAPID GROWTH IN CHATBOTS DRIVES BUSINESS VALUE AND ENHANCES EFFICIENCY AND CUSTOMER EXPERIENCE
10.6.4 INVENTORY MANAGEMENT
10.6.4.1 IMPROVES EFFICIENCY AND ACCURACY OF ORDERS
10.6.5 VENDOR ENGAGEMENT 163
10.6.5.1 IMPROVES EFFICIENCY, REDUCES COSTS, AND STREAMLINES SUPPLY CHAIN 163
10.6.6 OTHER OPERATIONS AND SUPPLY CHAIN APPLICATIONS
10.7 CONTACT CENTERS
・ TABLE 100 CONTACT CENTERS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 101 CONTACT CENTERS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
10.7.1 CONTACT CENTERS APPLICATIONS
・ FIGURE 55 AGENT PERFORMANCE MANAGEMENT SEGMENT TO HOLD LARGEST SHARE IN 2023
・ TABLE 102 CHATBOT MARKET FOR CONTACT CENTERS, BY APPLICATION, 2017–2022 (USD MILLION)
・ TABLE 103 CHATBOT MARKET FOR CONTACT CENTERS, BY APPLICATION, 2023–2028 (USD MILLION)
10.7.2 AGENT PERFORMANCE MANAGEMENT
10.7.2.1 IMPROVES AGENT PERFORMANCE AND CUSTOMER SATISFACTION
10.7.3 AGENT WORKFORCE MANAGEMENT
10.7.3.1 NEED TO SCHEDULE TRAINING AND ASSIST FIRMS TO MANAGE WORKFORCE 165
10.7.4 QUESTION ANSWERING
10.7.4.1 IMPROVES EFFICIENCY BY PROVIDING FAST AND ACCURATE ANSWERS
10.7.5 CUSTOMER SUPPORT AND FEEDBACK
10.7.5.1 ENHANCES CUSTOMER SUPPORT SERVICES AND BUILDS STRONGER CUSTOMER RELATIONSHIPS
10.7.6 OTHER CONTACT CENTER APPLICATIONS
11 CHATBOT MARKET, BY VERTICAL
11.1 INTRODUCTION
11.1.1 VERTICALS: CHATBOT MARKET DRIVERS
・ FIGURE 56 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 104 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 105 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
11.2.1 CHATBOT SOLUTIONS TO HELP REDUCE FRAUD, LEVERAGE INTELLIGENT, CUSTOMER-FOCUSED MARKETING
11.2.2 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT USE CASES
・ FIGURE 57 BANKING, FINANCIAL SERVICES, AND INSURANCE: CHATBOT USE CASES
・ TABLE 106 BFSI: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 107 BFSI: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.3 ENERGY AND UTILITIES
11.3.1 IMPROVES CUSTOMER SERVICE, INCREASES EFFICIENCY, AND REDUCES COSTS
11.3.2 ENERGY AND UTILITIES: CHATBOT USE CASES
・ FIGURE 58 ENERGY AND UTILITIES: CHATBOT USE CASES
・ TABLE 108 ENERGY AND UTILITIES: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 109 ENERGY AND UTILITIES: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.4 RETAIL AND ECOMMERCE
11.4.1 CHATBOTS HELP IN RETAINING CUSTOMERS, COLLECTING FEEDBACK, AND DRIVING SALES
11.4.2 RETAIL AND ECOMMERCE: CHATBOT USE CASES
・ FIGURE 59 RETAIL AND ECOMMERCE: CHATBOT USE CASES
・ TABLE 110 RETAIL AND ECOMMERCE: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 111 RETAIL AND ECOMMERCE: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.5 IT AND ITES
11.5.1 PROVIDES MORE PERSONALIZED AND RELEVANT EXPERIENCE FOR CUSTOMERS BY UNDERSTANDING PREFERENCES
11.5.2 IT AND ITES: CHATBOT USE CASES
・ FIGURE 60 IT AND ITES: CHATBOT USE CASES
・ TABLE 112 IT AND ITES: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 113 IT AND ITES: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.6 TRAVEL AND HOSPITALITY
11.6.1 GROWING NEED TO PROVIDE ADVANCED AND PERSONALIZED CHATBOT EXPERIENCES
11.6.2 TRAVEL AND HOSPITALITY: CHATBOT USE CASES
・ FIGURE 61 TRAVEL AND HOSPITALITY: CHATBOT USE CASES
・ TABLE 114 TRAVEL AND HOSPITALITY: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 115 TRAVEL AND HOSPITALITY: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.7 HEALTHCARE AND LIFE SCIENCES
11.7.1 INCREASING NEED TO IMPROVE ACCURACY OF SYMPTOM COLLECTION AND AILMENT IDENTIFICATION
11.7.2 HEALTHCARE AND LIFE SCIENCES: CHATBOT USE CASES
・ FIGURE 62 HEALTHCARE AND LIFE SCIENCES: CHATBOT USE CASES
・ TABLE 116 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 117 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.8 MEDIA AND ENTERTAINMENT
11.8.1 NEED TO IMPROVE AUDIENCE ENGAGEMENT WITH PERSONALIZED USER EXPERIENCE
11.8.2 MEDIA AND ENTERTAINMENT: CHATBOT USE CASES
・ FIGURE 63 MEDIA AND ENTERTAINMENT: CHATBOT USE CASES
・ TABLE 118 MEDIA AND ENTERTAINMENT: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 119 MEDIA AND ENTERTAINMENT: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.9 GOVERNMENT AND DEFENSE
11.9.1 GOVERNMENT AGENCIES AND DEFENSE ORGANIZATIONS TO IMPROVE CUSTOMER SERVICE
11.9.2 GOVERNMENT AND DEFENSE: CHATBOT USE CASES
・ FIGURE 64 GOVERNMENT AND DEFENSE: CHATBOT USE CASES
・ TABLE 120 GOVERNMENT AND DEFENSE: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 121 GOVERNMENT AND DEFENSE: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.10 TELECOM
11.10.1 PROVIDES FAST AND EFFICIENT CUSTOMER SERVICES
11.10.2 TELECOM: CHATBOT USE CASES
・ FIGURE 65 TELECOM: CHATBOT USE CASES 184
・ TABLE 122 TELECOM: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 123 TELECOM: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
11.11 OTHER VERTICALS
11.11.1 OTHER VERTICALS: CHATBOT USE CASES
・ FIGURE 66 OTHER VERTICALS: CHATBOT USE CASES
・ TABLE 124 OTHER VERTICALS: CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 125 OTHER VERTICALS: CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
12 CHATBOT MARKET, BY REGION
12.1 INTRODUCTION
・ FIGURE 67 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ FIGURE 68 INDIA TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
・ TABLE 126 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
・ TABLE 127 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
12.2 NORTH AMERICA
12.2.1 NORTH AMERICA: CHATBOT MARKET DRIVERS
12.2.2 NORTH AMERICA: RECESSION IMPACT
・ FIGURE 69 NORTH AMERICA: MARKET SNAPSHOT
・ TABLE 128 NORTH AMERICA: CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 129 NORTH AMERICA: CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
・ TABLE 130 NORTH AMERICA: CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 131 NORTH AMERICA: CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
・ TABLE 132 NORTH AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 133 NORTH AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
・ TABLE 134 NORTH AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 135 NORTH AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 136 NORTH AMERICA: CHATBOT MARKET, BY SERVICE, 2017–2022 (USD MILLION)
・ TABLE 137 NORTH AMERICA: CHATBOT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
・ TABLE 138 NORTH AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
・ TABLE 139 NORTH AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
・ TABLE 140 NORTH AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 141 NORTH AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
・ TABLE 142 NORTH AMERICA: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 143 NORTH AMERICA: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
・ TABLE 144 NORTH AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 145 NORTH AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
・ TABLE 146 NORTH AMERICA: CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 147 NORTH AMERICA: CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
・ TABLE 148 NORTH AMERICA: CHATBOT MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
・ TABLE 149 NORTH AMERICA: CHATBOT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
12.2.3 US
12.2.3.1 GROWING APPLICATION OF CHATBOT ACROSS VERTICALS TO DRIVE MARKET 199
12.2.4 CANADA
12.2.4.1 RISING ADOPTION OF CUTTING-EDGE TECHNOLOGIES TO ENHANCE CUSTOMER SERVICES AND FUEL MARKET GROWTH
12.3 EUROPE
12.3.1 EUROPE: CHATBOT MARKET DRIVERS
12.3.2 EUROPE: RECESSION IMPACT
・ TABLE 150 EUROPE: CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 151 EUROPE: CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
・ TABLE 152 EUROPE: CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 153 EUROPE: CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
・ TABLE 154 EUROPE: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 155 EUROPE: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
・ TABLE 156 EUROPE: CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 157 EUROPE: CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 158 EUROPE: CHATBOT MARKET, BY SERVICE, 2017–2022 (USD MILLION)
・ TABLE 159 EUROPE: CHATBOT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
・ TABLE 160 EUROPE: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
・ TABLE 161 EUROPE: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
・ TABLE 162 EUROPE: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 163 EUROPE: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
・ TABLE 164 EUROPE: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 165 EUROPE: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
・ TABLE 166 EUROPE: CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 167 EUROPE: CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
・ TABLE 168 EUROPE: CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 169 EUROPE: CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
・ TABLE 170 EUROPE: CHATBOT MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
・ TABLE 171 EUROPE: CHATBOT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
12.3.3 UK
12.3.3.1 GROWING ADOPTION OF CHATBOTS IN ECOMMERCE AND RISING NUMBER OF STARTUPS TO FUEL MARKET GROWTH
12.3.4 GERMANY
12.3.4.1 GROWING ADOPTION OF CUTTING-EDGE DIGITAL TECHNOLOGIES ENABLES TO ADOPT CHATBOT SOLUTIONS IN VARIOUS VERTICALS
12.3.5 FRANCE
12.3.5.1 RISING INVESTMENTS TO ADOPT CUTTING-EDGE TECHNOLOGIES AND INITIATIVES TO SUPPORT STARTUPS
12.3.6 ITALY
12.3.6.1 CHATBOT SOLUTIONS FULFILL CUSTOMER REQUESTS IN PERSONALIZED WAY 209
12.3.7 SPAIN
12.3.7.1 RAPID ADOPTION OF EMERGING TECHNOLOGIES TO ENHANCE CUSTOMER EXPERIENCE 209
12.3.8 REST OF EUROPE
12.3.8.1 INITIATIVES TAKEN BY GOVERNMENT AND RISING APPLICATION OF CHATBOTS ACROSS VERTICALS TO DRIVE MARKET
12.4 ASIA PACIFIC
12.4.1 ASIA PACIFIC: CHATBOT MARKET DRIVERS
12.4.2 ASIA PACIFIC: RECESSION IMPACT
・ FIGURE 70 ASIA PACIFIC: MARKET SNAPSHOT
・ TABLE 172 ASIA PACIFIC: CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 173 ASIA PACIFIC: CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
・ TABLE 174 ASIA PACIFIC: CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 175 ASIA PACIFIC: CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
・ TABLE 176 ASIA PACIFIC: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 177 ASIA PACIFIC: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
・ TABLE 178 ASIA PACIFIC: CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 179 ASIA PACIFIC: CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 180 ASIA PACIFIC: CHATBOT MARKET, BY SERVICE, 2017–2022 (USD MILLION)
・ TABLE 181 ASIA PACIFIC: CHATBOT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
・ TABLE 182 ASIA PACIFIC: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
・ TABLE 183 ASIA PACIFIC: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
・ TABLE 184 ASIA PACIFIC: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 185 ASIA PACIFIC: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
・ TABLE 186 ASIA PACIFIC: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 187 ASIA PACIFIC: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
・ TABLE 188 ASIA PACIFIC: CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 189 ASIA PACIFIC: CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
・ TABLE 190 ASIA PACIFIC: CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 191 ASIA PACIFIC: CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
・ TABLE 192 ASIA PACIFIC: CHATBOT MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
・ TABLE 193 ASIA PACIFIC: CHATBOT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
12.4.3 CHINA
12.4.3.1 GROWING CHATBOT SOLUTIONS IN VARIOUS VERTICALS TO DRIVE MARKET 218
12.4.4 INDIA
12.4.4.1 ADOPTION OF AI TECHNOLOGY TO DRIVE MARKET
12.4.5 JAPAN
12.4.5.1 ADVANCEMENTS IN TECHNOLOGIES AND NEED TO PREVENT DATA BREACHES TO DRIVE MARKET
12.4.6 ANZ
12.4.6.1 RISING NEED TO REDUCE OVERALL OPERATIONAL COSTS TO DRIVE MARKET
12.4.7 SOUTH KOREA
12.4.7.1 ADOPTION OF AI AND RELATED TECHNOLOGIES TO HELP CREATE FAVORABLE ENVIRONMENT FOR MARKET GROWTH
12.4.8 ASEAN
12.4.8.1 GROWING DATA GENERATION TO BOOST DEMAND
12.4.9 REST OF ASIA PACIFIC
12.5 MIDDLE EAST AND AFRICA
12.5.1 MIDDLE EAST AND AFRICA: CHATBOT MARKET DRIVERS
12.5.2 MIDDLE EAST AND AFRICA: RECESSION IMPACT
・ TABLE 194 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 195 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
・ TABLE 196 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 197 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
・ TABLE 198 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 199 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
・ TABLE 200 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 201 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 202 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SERVICE, 2017–2022 (USD MILLION)
・ TABLE 203 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
・ TABLE 204 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
・ TABLE 205 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
・ TABLE 206 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 207 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
・ TABLE 208 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 209 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
・ TABLE 210 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 211 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
・ TABLE 212 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 213 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
・ TABLE 214 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
・ TABLE 215 MIDDLE EAST AND AFRICA: CHATBOT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
12.5.3 UNITED ARAB EMIRATES
12.5.3.1 CHATBOT SOLUTIONS TO OFFER CUSTOMER SUPPORT SERVICES
12.5.4 SAUDI ARABIA
12.5.4.1 CHATBOT SOLUTIONS TO IMPROVE OPERATIONAL EFFICIENCY
12.5.5 SOUTH AFRICA
12.5.5.1 EMPHASIS ON IMPROVING CUSTOMER EXPERIENCE TO DRIVE DEMAND FOR CHATBOT
12.5.6 ISRAEL
12.5.6.1 RISING NEED TO REDUCE OVERALL OPERATIONAL COSTS TO DRIVE MARKET
12.5.7 EGYPT
12.5.7.1 RAPID EVOLUTION OF DIGITAL PRODUCTS AND SERVICES TO GROW MARKET
12.5.8 REST OF MIDDLE EAST AND AFRICA
12.6 LATIN AMERICA
12.6.1 LATIN AMERICA: CHATBOT MARKET DRIVERS
12.6.2 LATIN AMERICA: RECESSION IMPACT
・ TABLE 216 LATIN AMERICA: CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
・ TABLE 217 LATIN AMERICA: CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
・ TABLE 218 LATIN AMERICA: CHATBOT MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
・ TABLE 219 LATIN AMERICA: CHATBOT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
・ TABLE 220 LATIN AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
・ TABLE 221 LATIN AMERICA: CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
・ TABLE 222 LATIN AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2017–2022 (USD MILLION)
・ TABLE 223 LATIN AMERICA: CHATBOT MARKET, BY MESSAGING APP, 2023–2028 (USD MILLION)
・ TABLE 224 LATIN AMERICA: CHATBOT MARKET, BY SERVICE, 2017–2022 (USD MILLION)
・ TABLE 225 LATIN AMERICA: CHATBOT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
・ TABLE 226 LATIN AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
・ TABLE 227 LATIN AMERICA: CHATBOT MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
・ TABLE 228 LATIN AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
・ TABLE 229 LATIN AMERICA: CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
・ TABLE 230 LATIN AMERICA: CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
・ TABLE 231 LATIN AMERICA: CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
・ TABLE 232 LATIN AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
・ TABLE 233 LATIN AMERICA: CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
・ TABLE 234 LATIN AMERICA: CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
・ TABLE 235 LATIN AMERICA: CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
・ TABLE 236 LATIN AMERICA: CHATBOT MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
・ TABLE 237 LATIN AMERICA: CHATBOT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
12.6.3 BRAZIL
12.6.3.1 FOCUSES ON TECHNOLOGIES AND APPLICATIONS TO GROW MARKET
12.6.4 MEXICO
12.6.4.1 DEMAND FOR AI-BASED TECHNOLOGIES TO DRIVE GROWTH
12.6.5 ARGENTINA
12.6.5.1 RISING CHATBOT STARTUPS FOR BETTER CUSTOMER EXPERIENCE TO SPUR MARKET GROWTH
12.6.6 REST OF LATIN AMERICA
13 COMPETITIVE LANDSCAPE
13.1 OVERVIEW
13.2 KEY PLAYER STRATEGIES
・ TABLE 238 OVERVIEW OF STRATEGIES ADOPTED BY KEY CHATBOT VENDORS
13.3 REVENUE ANALYSIS
13.3.1 HISTORICAL REVENUE ANALYSIS
・ FIGURE 71 HISTORICAL REVENUE ANALYSIS OF TOP PLAYERS, 2020–2022 (USD MILLION)
13.4 MARKET SHARE ANALYSIS
・ FIGURE 72 MARKET SHARE ANALYSIS FOR KEY COMPANIES, 2022
・ TABLE 239 CHATBOT MARKET: DEGREE OF COMPETITION
13.5 COMPANY EVALUATION QUADRANT
13.5.1 STARS
13.5.2 EMERGING LEADERS
13.5.3 PERVASIVE PLAYERS
13.5.4 PARTICIPANTS
・ FIGURE 73 KEY CHATBOT MARKET PLAYERS, COMPANY EVALUATION QUADRANT, 2022
13.5.5 COMPETITIVE BENCHMARKING
・ TABLE 240 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF KEY PLAYERS, 2022
・ TABLE 241 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF OTHER KEY PLAYERS, 2022
13.6 STARTUP/SME EVALUATION QUADRANT
13.6.1 PROGRESSIVE COMPANIES
13.6.2 RESPONSIVE COMPANIES
13.6.3 DYNAMIC COMPANIES 248
13.6.4 STARTING BLOCKS 248
・ FIGURE 74 STARTUPS/SMES CHATBOT PLAYERS, COMPANY EVALUATION QUADRANT, 2022
13.6.5 STARTUPS/SMES COMPETITIVE BENCHMARKING
・ TABLE 242 CHATBOT MARKET: DETAILED LIST OF KEY STARTUPS/SMES
・ TABLE 243 CHATBOT MARKET: PRODUCT FOOTPRINT ANALYSIS OF STARTUPS/SMES PLAYERS, 2023
13.7 COMPETITIVE SCENARIO AND TRENDS
13.7.1 PRODUCT LAUNCHES
・ TABLE 244 SERVICE/PRODUCT LAUNCHES, 2020–2023
13.7.2 DEALS
・ TABLE 245 DEALS, 2020–2023
13.8 CHATBOT MARKET PRODUCT LANDSCAPE
・ TABLE 246 COMPARATIVE ANALYSIS OF TRENDING CHATBOT PRODUCTS
13.8.1 IBM WATSON ASSISTANT
13.8.2 AMAZON LEX
13.8.3 GOOGLE DIALOGFLOW 258
13.8.4 BLENDERBOT 3
13.8.5 OPENAI GPT-4
13.8.6 MICROSOFT BOT FRAMEWORK
14 COMPANY PROFILES
14.1 INTRODUCTION
14.2 KEY PLAYERS
(BUSINESS OVERVIEW, PRODUCTS OFFERED, RECENT DEVELOPMENTS, MNM VIEW)*
14.2.1 MICROSOFT
・ TABLE 247 MICROSOFT: BUSINESS OVERVIEW 259
・ FIGURE 75 MICROSOFT: COMPANY SNAPSHOT 260
・ TABLE 248 MICROSOFT: PRODUCTS OFFERED 260
・ TABLE 249 MICROSOFT: PRODUCT LAUNCHES 261
・ TABLE 250 MICROSOFT: DEALS
14.2.2 IBM
・ TABLE 251 IBM: BUSINESS OVERVIEW
・ FIGURE 76 IBM: COMPANY SNAPSHOT
・ TABLE 252 IBM: PRODUCTS OFFERED
・ TABLE 253 IBM: PRODUCT LAUNCHES
・ TABLE 254 IBM: DEALS
14.2.3 GOOGLE
・ TABLE 255 GOOGLE: BUSINESS OVERVIEW
・ FIGURE 77 GOOGLE: COMPANY SNAPSHOT
・ TABLE 256 GOOGLE: PRODUCTS OFFERED
・ TABLE 257 GOOGLE: PRODUCT LAUNCHES AND ENHANCEMENTS
14.2.4 AWS
・ TABLE 258 AWS: BUSINESS OVERVIEW
・ FIGURE 78 AWS: COMPANY SNAPSHOT
・ TABLE 259 AWS: PRODUCTS OFFERED
・ TABLE 260 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 261 AWS: DEALS
14.2.5 BAIDU
・ TABLE 262 BAIDU: BUSINESS OVERVIEW
・ FIGURE 79 BAIDU: COMPANY SNAPSHOT
・ TABLE 263 BAIDU: PRODUCTS OFFERED
・ TABLE 264 BAIDU: PRODUCT LAUNCHES
・ TABLE 265 BAIDU: DEALS
14.2.6 OPENAI
・ TABLE 266 OPENAI: BUSINESS OVERVIEW
・ TABLE 267 OPENAI: PRODUCTS OFFERED
・ TABLE 268 OPENAI: PRODUCT LAUNCHES
・ TABLE 269 OPENAI: DEALS
14.2.7 SALESFORCE
・ TABLE 270 SALESFORCE: BUSINESS OVERVIEW
・ FIGURE 80 SALESFORCE: COMPANY SNAPSHOT 282
・ TABLE 271 SALESFORCE: PRODUCTS OFFERED 282
・ TABLE 272 SALESFORCE: DEALS
14.2.8 META
・ TABLE 273 META: BUSINESS OVERVIEW
・ FIGURE 81 META: COMPANY SNAPSHOT
・ TABLE 274 META: PRODUCTS OFFERED
・ TABLE 275 META: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 276 META: DEALS
14.2.9 ARTIFICIAL SOLUTIONS
・ TABLE 277 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
・ FIGURE 82 ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
・ TABLE 278 ARTIFICIAL SOLUTIONS: PRODUCTS OFFERED
・ TABLE 279 ARTIFICIAL SOLUTIONS: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 280 ARTIFICIAL SOLUTIONS: DEALS 289
・ TABLE 281 ARTIFICIAL SOLUTIONS: OTHERS 290
14.2.10 ORACLE
・ TABLE 282 ORACLE: BUSINESS OVERVIEW
・ FIGURE 83 ORACLE: COMPANY SNAPSHOT
・ TABLE 283 ORACLE: PRODUCTS OFFERED
・ TABLE 284 ORACLE: PRODUCT LAUNCHES
・ TABLE 285 ORACLE: DEALS
14.2.11 SAP
・ TABLE 286 SAP: BUSINESS OVERVIEW
・ FIGURE 84 SAP: COMPANY SNAPSHOT
・ TABLE 287 SAP: PRODUCTS OFFERED
・ TABLE 288 SAP: DEALS
14.2.12 SERVICENOW
・ TABLE 289 SERVICENOW: BUSINESS OVERVIEW
・ FIGURE 85 SERVICENOW: COMPANY SNAPSHOT 299
・ TABLE 290 SERVICENOW: PRODUCTS OFFERED 299
・ TABLE 291 SERVICENOW: PRODUCT LAUNCHES AND ENHANCEMENTS
・ TABLE 292 SERVICENOW: DEALS
14.3 OTHER KEY PLAYERS
14.3.1 AVAAMO
14.3.2 CONVERSICA
14.3.3 HAPTIK
14.3.4 INBENTA
14.3.5 CREATIVE VIRTUAL 305
14.3.6 KORE.AI
14.3.7 [24]7.AI
14.3.8 AIVO
14.3.9 PERSONETICS
14.3.10 LIVEPERSON
14.3.11 GUPSHUP
14.3.12 FRESHWORKS
14.3.13 SOLVVY
14.3.14 PANDORABOTS
14.3.15 INTERCOM
*DETAILS ON BUSINESS OVERVIEW, PRODUCTS OFFERED, RECENT DEVELOPMENTS, MNM VIEW MIGHT NOT BE CAPTURED IN CASE OF UNLISTED COMPANIES.
14.4 STARTUP/SME PLAYERS
14.4.1 ENGATI
14.4.2 BOTSIFY
14.4.3 YELLOW.AI
14.4.4 DRIFT
14.4.5 CHATFUEL
14.4.6 LANDBOT.IO
14.4.7 CUSTOMERS.AI
14.4.8 BOTSCREW
14.4.9 RASA
15 ADJACENT AND RELATED MARKETS
15.1 INTRODUCTION
15.2 NLP MARKET - GLOBAL FORECAST TO 2027
15.2.1 MARKET DEFINITION 317
15.2.2 MARKET OVERVIEW 317
15.2.2.1 NLP MARKET, BY COMPONENT
・ TABLE 293 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2016–2021 (USD MILLION)
・ TABLE 294 NATURAL LANGUAGE PROCESSING MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
15.2.2.2 NLP MARKET, BY TYPE
・ TABLE 295 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2016–2021 (USD MILLION)
・ TABLE 296 NATURAL LANGUAGE PROCESSING MARKET, BY TYPE, 2022–2027 (USD MILLION)
15.2.2.3 NLP MARKET, BY DEPLOYMENT MODE
・ TABLE 297 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION)
・ TABLE 298 NATURAL LANGUAGE PROCESSING MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
15.2.2.4 NLP MARKET, BY ORGANIZATION SIZE
・ TABLE 299 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION)
・ TABLE 300 NATURAL LANGUAGE PROCESSING MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
15.2.2.5 NLP MARKET, BY APPLICATION
・ TABLE 301 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2016–2021 (USD MILLION)
・ TABLE 302 NATURAL LANGUAGE PROCESSING MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
15.2.2.6 NLP MARKET, BY TECHNOLOGY
・ TABLE 303 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2016–2021 (USD MILLION)
・ TABLE 304 NATURAL LANGUAGE PROCESSING MARKET, BY TECHNOLOGY, 2022–2027 (USD MILLION)
15.2.2.7 NLP MARKET, BY VERTICAL
・ TABLE 305 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2016–2021 (USD MILLION)
・ TABLE 306 NATURAL LANGUAGE PROCESSING MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
15.2.2.8 NLP MARKET, BY REGION
・ TABLE 307 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016–2021 (USD MILLION)
・ TABLE 308 NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022–2027 (USD MILLION)
15.3 SPEECH ANALYTICS MARKET - GLOBAL FORECAST TO 2027
15.3.1 MARKET DEFINITION 325
15.3.2 MARKET OVERVIEW 325
15.3.3 SPEECH ANALYTICS MARKET, BY COMPONENT
・ TABLE 309 SPEECH ANALYTICS MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
・ TABLE 310 SPEECH ANALYTICS MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
15.3.4 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION
・ TABLE 311 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
・ TABLE 312 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
15.3.5 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE
・ TABLE 313 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD MILLION)
・ TABLE 314 SPEECH ANALYTICS MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION)
15.3.6 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE
・ TABLE 315 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
・ TABLE 316 SPEECH ANALYTICS MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
15.3.7 SPEECH ANALYTICS MARKET, BY APPLICATION
・ TABLE 317 SPEECH ANALYTICS MARKET, BY APPLICATION, 2017–2021 (USD MILLION)
・ TABLE 318 SPEECH ANALYTICS MARKET, BY APPLICATION, 2022–2027 (USD MILLION)
15.3.8 SPEECH ANALYTICS MARKET, BY VERTICAL
・ TABLE 319 SPEECH ANALYTICS MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
・ TABLE 320 SPEECH ANALYTICS MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
15.3.9 SPEECH ANALYTICS MARKET, BY REGION
・ TABLE 321 SPEECH ANALYTICS MARKET, BY REGION, 2017–2021 (USD MILLION)
・ TABLE 322 SPEECH ANALYTICS MARKET, BY REGION, 2022–2027 (USD MILLION)